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- Tasks: Manage lottery draws, handle data, and support charity partners with accuracy and compassion.
- Company: A growing organisation dedicated to supporting charitable causes across the UK.
- Benefits: Competitive salary, training opportunities, and a friendly team environment.
- Why this job: Make a real difference while developing your skills in a meaningful role.
- Qualifications: Experience in finance or admin, strong attention to detail, and excellent communication skills.
- Other info: Join a purpose-led team and enjoy a structured, supportive workplace.
The predicted salary is between 26750 - 27500 £ per year.
Are you an organised, finance-focused and detail-driven administrator who enjoys working with processes, data, and people? Would you thrive in a friendly, purpose-led team supporting charity partners across the UK? If so, this could be the ideal next step in your career.
A well-established and growing organisation that manages weekly lotteries on behalf of charitable clients is looking for an attentive and professional Lottery Administrator to join its operations and client services team. This is an office-based role where accuracy, compassion, and consistent service are at the heart of everything you do. You will handle a variety of essential tasks, from processing weekly draws and managing supporter data to answering queries and ensuring all activity meets strict compliance standards. If you are someone who takes pride in doing things properly and enjoys contributing to meaningful causes, you will feel right at home here.
Key Responsibilities- Carry out weekly and ad-hoc lottery draws using internal systems.
- Follow all draw procedures accurately and document activity per regulatory requirements.
- Prepare and verify draw files and client reports to agreed specifications.
- Handle inbound calls and emails from supporters regarding subscriptions, payments, and account changes.
- Make outbound calls where needed to gather additional information or resolve queries.
- Log all interactions within agreed SLAs, escalating where appropriate.
- Open and process incoming post, including cheque payments and postal entries.
- Accurately enter supporter and payment details into CRM systems.
- Ensure all forms and physical data are handled and stored in line with GDPR.
- Process debit/credit card payments via secure payment systems.
- Monitor and flag failed or unusual transactions.
- Support payment reconciliations as required.
- Follow internal SOPs and adhere to LCCP requirements.
- Conduct data accuracy checks and maintain high-quality administrative standards.
- Maintain thorough, audit-ready records at all times.
- Experience in a finance or administrative and/or customer service role.
- Excellent attention to detail and the ability to follow structured processes.
- Confident communicator with strong verbal and written skills.
- Proficient using Microsoft Office (Word, Excel, Outlook, SharePoint, Teams, PowerPoint).
- Comfortable with CRM systems and accurate data entry.
- Able to handle sensitive information with professionalism.
- Strong organisational and time-management skills.
- Experience in a regulated environment (e.g. fundraising, financial services) - Desirable.
- Understanding of GDPR and PCI compliance - Desirable.
- Familiarity with lotteries or charitable giving operations - Desirable.
If you are an organised, reliable administrator who enjoys structure, accuracy and supporting good causes, we would love to hear from you. Apply now!
Lottery Administrator in Carnforth employer: MaxAd
Contact Detail:
MaxAd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lottery Administrator in Carnforth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how your skills as a Lottery Administrator can contribute to their goals. This will help you stand out as a candidate who truly cares.
✨Tip Number 3
Practice your communication skills! As a Lottery Administrator, you'll be handling queries and interacting with supporters. Role-play common scenarios with a friend to boost your confidence and ensure you're ready for any questions.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Lottery Administrator in Carnforth
Some tips for your application 🫡
Show Your Organisational Skills: As a Lottery Administrator, being organised is key! Make sure your application reflects your ability to manage processes and data effectively. Use examples from your past experiences to showcase how you keep things in order.
Highlight Your Attention to Detail: We love detail-driven folks! In your written application, emphasise your meticulous nature. Mention specific instances where your attention to detail made a difference, especially in finance or administrative roles.
Communicate Clearly: Strong verbal and written communication skills are essential for this role. Ensure your application is clear and concise. Avoid jargon and keep it straightforward, just like we do at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our friendly, purpose-led team!
How to prepare for a job interview at MaxAd
✨Know Your Numbers
As a Lottery Administrator, you'll be dealing with data and finance regularly. Brush up on your numerical skills and be prepared to discuss how you've handled data in previous roles. Being able to demonstrate your attention to detail with specific examples will really impress.
✨Familiarise Yourself with Compliance
Understanding compliance standards is crucial for this role. Before the interview, take some time to research LCCP requirements and GDPR regulations. Showing that you’re knowledgeable about these areas will highlight your commitment to accuracy and professionalism.
✨Practice Your Communication Skills
You'll need to communicate effectively with supporters and team members. Prepare for common questions about customer service scenarios and think of examples where you've resolved queries or handled sensitive information. Clear communication can set you apart from other candidates.
✨Show Your Passion for Charitable Causes
This role supports charity partners, so it’s important to convey your enthusiasm for making a difference. Be ready to share why you’re interested in working for a charitable organisation and how your values align with their mission. Authenticity goes a long way!
