At a Glance
- Tasks: Provide 2nd Line IT support, resolving hardware, software, and networking issues.
- Company: MaxAd Recruitment Ltd, a dynamic recruitment agency in the tech sector.
- Benefits: Flexible hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Opportunity to work remotely and visit client sites for hands-on experience.
- Why this job: Join a supportive team and enhance your IT skills while making a real difference.
- Qualifications: Experience in IT support, knowledge of Microsoft 365, and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Max Ad Recruitment Ltd is seeking an IT support specialist to provide predominantly 2nd Line remote support across client environments in a hybrid role in the UK.
The role focuses on resolving escalated hardware, software, networking and user issues with a strong emphasis on service quality.
You will support Microsoft 365, Windows Server, Active Directory and cloud environments, maintain thorough ticket updates and documentation, and occasionally visit client sites for hands-on assistance.
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We think you need these skills to ace Hybrid 2nd Line IT Support Analyst — Remote/Onsite in Sunderland
2nd Line Support
Remote Support
Hardware Troubleshooting
Software Troubleshooting
Networking Issues Resolution
Service Quality Focus
Microsoft 365 Support
