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- Tasks: Provide top-notch IT support and troubleshoot key technologies like Microsoft 365 and Azure.
- Company: Join a forward-thinking company that values customer service and innovation in IT.
- Benefits: Enjoy a fully remote role with competitive pay, CPD opportunities, and great perks.
- Why this job: Gain exposure to cutting-edge tech and work with industry-leading problem solvers in a supportive environment.
- Qualifications: Experience with Microsoft 365, Azure, and strong problem-solving skills are essential.
- Other info: Ideal for proactive individuals looking to grow in IT or cybersecurity.
The predicted salary is between 28800 - 32000 £ per year.
£36,000 - £40,000 + Fully Remote + CPD + Benefits
Are you a proactive and customer-focused IT professional looking to take the next step in your career? In order to meet sustained demand our client is seeking a 1st/2nd Line IT Support Engineer to join their growing team. This is an exciting opportunity to work with cutting-edge technologies, support a range of IT systems and contribute to delivering outstanding customer service.
Key Responsibilities- Be the first point of contact for customer IT support queries, ensuring a friendly, professional, and customer-first approach.
- Troubleshoot and support Microsoft 365, Azure, Windows Server, and other key technologies.
- Own and resolve customer issues, following through to completion.
- Manage Microsoft Updates and Patch Management.
- Maintain accurate documentation and adhere to ITIL best practices.
- Collaborate with internal teams to improve IT service delivery.
- Microsoft 365 Administration - Office, Teams, SharePoint, Exchange Online, OneDrive, Teams Admin Centre.
- Microsoft Azure - Entra ID, Virtual Machines, etc.
- Windows Server - setup, maintenance, and troubleshooting.
- Microsoft SQL Server - basic troubleshooting and support.
- Microsoft AutoPilot & InTune - device management and software packaging.
- ITSM Tools - experience with Freshservice or similar platforms.
- Experience in Microsoft Updates and Patch Management.
- Networking & VPNs - knowledge of Meraki is beneficial.
- Octopus Deploy - experience is a plus.
- Experience in cybersecurity or an interest in growing into this area.
The ideal candidate will be a responsible, inquisitive 1st or 2nd Line Engineer looking to gain exposure to a huge range of technologies. In turn, exciting career development pathways exist in either the MSP or Cyber space. In addition, you'll work and learn alongside some of the brightest and truly world-class problem solvers within the industry.
Our client is keen to partner with individuals that share the value they place on people-focused communication skills as part of a “Can-Do” attitude. Naturally, to succeed in this role the successful candidate will possess strong problem-solving skills with the ability to be self-motivated & independent. That said, our client will provide all the support and tools needed to ensure you truly feel part of the team.
If you're passionate about IT support and eager to grow your technical skills in a dynamic environment, we'd love to hear from you. Apply today!
1st/2nd Line IT Support employer: MaxAd Recruitment Ltd
Contact Detail:
MaxAd Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st/2nd Line IT Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Azure, and Windows Server. Having hands-on experience or even just a solid understanding of these platforms will help you stand out during interviews.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully resolved IT issues for users in the past. This will show that you not only have the technical know-how but also the people skills that our client values.
✨Tip Number 3
Research ITIL best practices and be ready to discuss how you’ve applied them in previous roles. Understanding these frameworks can give you an edge, as they are crucial for maintaining high-quality IT service delivery.
✨Tip Number 4
Network with current or former employees in similar roles, if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace 1st/2nd Line IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft 365, Azure, and Windows Server. Use specific examples to demonstrate your troubleshooting skills and customer service approach.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your proactive attitude. Mention how your skills align with the job requirements and express your eagerness to contribute to the team.
Highlight Relevant Skills: In your application, emphasise your experience with ITSM tools, Microsoft Updates, and Patch Management. If you have knowledge of networking or cybersecurity, be sure to include that as well.
Showcase Problem-Solving Abilities: Provide examples in your application that illustrate your problem-solving skills. Describe situations where you successfully resolved customer issues or improved IT service delivery.
How to prepare for a job interview at MaxAd Recruitment Ltd
✨Showcase Your Customer Service Skills
As a 1st/2nd Line IT Support Engineer, you'll be the first point of contact for customers. Make sure to highlight your experience in providing excellent customer service and how you handle queries with a friendly and professional approach.
✨Demonstrate Technical Proficiency
Be prepared to discuss your knowledge of Microsoft 365, Azure, and Windows Server. You might be asked to troubleshoot common issues, so brush up on your technical skills and be ready to provide examples of past experiences.
✨Emphasise Problem-Solving Abilities
The role requires strong problem-solving skills. Share specific instances where you've successfully resolved technical issues, showcasing your ability to think critically and work independently.
✨Familiarise Yourself with ITIL Best Practices
Since maintaining accurate documentation and adhering to ITIL best practices is crucial, make sure you understand these concepts. Be ready to discuss how you've applied them in previous roles or how you plan to implement them in this position.
