At a Glance
- Tasks: Provide 2nd Line IT support and troubleshoot technical issues for diverse clients.
- Company: Growing IT services business with a focus on employee development.
- Benefits: Up to £35,000 salary, hybrid working, and excellent benefits.
- Other info: Opportunities for career progression and exposure to modern technologies.
- Why this job: Join a supportive team and enhance your technical skills in a dynamic environment.
- Qualifications: Experience in MSP environments and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Up to £35,000 + Hybrid Working + Excellent Benefits
If you've already gained some experience within an MSP environment and are looking to move into a more technically involved 2nd Line Support role, this is an excellent opportunity to join a growing IT services business where you'll continue developing your skills across a broad range of technologies and client environments.
Working within a collaborative and supportive service desk team, you'll act as a key escalation point for 1st Line issues, taking ownership of more technically challenging support requests and seeing problems through to resolution. You'll support a wide variety of clients across different sectors, giving you exposure to multiple systems, technologies and infrastructure environments on a daily basis. This role would suit someone with previous MSP experience who enjoys troubleshooting, takes pride in delivering excellent customer service and is looking to build their technical expertise within a professional, forward-thinking business.
Key Responsibilities- Provide predominantly 2nd Line remote support across a range of client environments
- Troubleshoot and resolve escalated hardware, software, networking and user issues
- Support Microsoft 365, Windows Server, Active Directory and cloud-based environments
- Investigate technical problems, perform root cause analysis and implement resolutions
- Escalate complex infrastructure or project-related issues where appropriate
- Maintain accurate ticket updates, documentation and client communication throughout the support process
- Assist with user onboarding, device configuration and administration tasks
- Support system upgrades, migrations and wider IT projects when required
- Occasionally visit client sites to provide hands-on technical support
- Previous experience working within an MSP environment
- Experience within a 2nd Line or strong 1st/2nd Line IT support role
- Good working knowledge of Microsoft 365, Windows Desktop and Windows Server environments
- Experience supporting Active Directory, user administration and basic networking
- Strong troubleshooting and problem-solving abilities
- Excellent communication and customer service skills
- Ability to manage and prioritise multiple support requests effectively
- A proactive attitude with a genuine interest in developing technically
- Relevant IT certifications or ongoing technical study would be advantageous
This is a fantastic opportunity to join a business that genuinely invests in its people, encourages ongoing development and offers clear progression opportunities as the company continues to grow. You'll gain exposure to a wide variety of modern technologies while working alongside an experienced and supportive technical team committed to helping you progress your career. If you're looking to take the next step within a successful MSP environment and want a role offering genuine technical development, variety and long-term progression, we'd love to hear from you.
2nd Line IT Support Analyst in Surrey employer: MaxAd Fixed Fee Recruitment
Join a dynamic IT services business that prioritises employee growth and development, offering a collaborative work culture where your technical skills can flourish. With hybrid working options and a commitment to ongoing training, you'll have the chance to work with diverse technologies and clients, ensuring a rewarding and varied career path. This is an ideal environment for those who take pride in delivering exceptional customer service while advancing their technical expertise.
Contact Details:
MaxAd Fixed Fee Recruitment Recruitment Team
