At a Glance
- Tasks: Manage customer enquiries, coordinate bookings, and build strong relationships with clients.
- Company: A fast-paced service business known for exceptional customer care.
- Benefits: Competitive salary, career development, and ongoing training.
- Other info: Dynamic environment with opportunities for long-term career growth.
- Why this job: Join a growing team and make a real impact on customer experiences.
- Qualifications: Experience in customer service or sales support; confident communicator.
The predicted salary is between 25000 - 30000 £ per year.
£25,000 - £30,000 DOE + Career Development
Mitcham based
Are you a confident and highly organised customer service professional who enjoys speaking with customers, solving problems and building strong working relationships? This is an exciting opportunity to join a growing, fast‑paced service business with an excellent reputation for customer care, responsiveness and going the extra mile for its clients. Due to continued growth, our client is now looking to recruit two Customer Service Coordinators to join its busy office team in South London.
Working within a supportive and energetic environment, you'll play a key role in managing inbound customer enquiries, coordinating bookings and proactively speaking with suppliers and customers to help deliver the best possible service experience. Importantly, this is not purely an administration role. The successful candidates will be confident on the phone, commercially aware and comfortable making outbound calls to build relationships, source solutions and help maximise business opportunities. Full training will be provided, alongside genuine long‑term career development opportunities within a rapidly expanding business.
Key Responsibilities- Handle inbound customer enquiries via phone and email
- Provide outstanding customer service throughout the enquiry and booking process
- Make outbound calls to suppliers, partners and customers where required
- Coordinate services and bookings using the company CRM system
- Process customer payments accurately
- Build relationships with external suppliers and service providers
- Assist customers in finding suitable solutions for their requirements
- Work closely with the wider operations team to ensure smooth service delivery
- Maintain accurate records and update internal systems
- Support the business in identifying opportunities to improve customer experience and service efficiency
- Previous experience within a customer service, sales support, telesales or office‑based coordination role
- Comfortable handling a high volume of phone‑based enquiries
- Confident communicator with an excellent telephone manner
- Highly organised with strong attention to detail
- Able to work effectively within a fast‑paced environment
- Commercially aware and confident building relationships over the phone
- Strong written communication and email skills
- Competent IT and administration skills
- Previous experience using CRM or booking systems would be advantageous but is not essential
This is a fantastic opportunity to join a friendly and growing business that genuinely values its people and customer relationships. You'll receive ongoing support, training and development alongside the chance to build a long‑term career within a stable and expanding organisation. If you enjoy working in a fast‑moving environment where no two days are the same and take pride in delivering exceptional customer service, we'd love to hear from you. Apply now!
Customer Service Coordinator employer: MaxAd Fixed Fee Recruitment
Join a dynamic and supportive team in Mitcham, where your customer service skills will be valued and nurtured. With a strong focus on career development and a commitment to exceptional customer care, this growing business offers a vibrant work culture that encourages personal growth and fosters lasting relationships with clients and suppliers. Experience the satisfaction of making a real impact in a fast-paced environment while enjoying the benefits of ongoing training and a collaborative atmosphere.
Contact Details:
MaxAd Fixed Fee Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent achievements. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of phone communication, try role-playing with a friend or family member. Focus on being clear, confident, and friendly – it’ll make a huge difference during your calls.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for their team.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities and relationship-building skills!
Show Off Your Communication Skills:Since this role involves a lot of phone and email communication, let your written application reflect your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Highlight Relevant Experience:If you've worked in customer service, sales support, or any similar roles, make sure to mention it! We love candidates who can demonstrate their ability to handle high volumes of enquiries and provide outstanding service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at MaxAd Fixed Fee Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what sets them apart in customer service. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Coordinator, strong communication is key. During the interview, practice articulating your thoughts clearly and confidently. Use examples from your past experiences where you successfully handled customer inquiries or resolved issues to demonstrate your skills.
✨Prepare for Role-Specific Scenarios
Think about common scenarios you might face in this role, such as handling difficult customers or coordinating bookings. Prepare answers that highlight your problem-solving abilities and how you can maintain a positive customer experience even under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
