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For Companies At a Glance
- Tasks: Support AI-powered service and sales agents in a dynamic self-service portal.
- Company: Join Kompetenza, a leading Salesforce partner in AI and automation.
- Benefits: Gain hands-on experience, competitive salary, and opportunities for growth.
- Why this job: Dive into the exciting world of AI and automation while helping clients succeed.
- Qualifications: Basic Salesforce knowledge and a passion for AI and customer service.
- Other info: Great entry point with potential relocation to Dubai in 2025.
The predicted salary is between 30000 - 42000 £ per year.
About Kompetenza
Kompetenza is a Salesforce partner specializing in Corporate Services Cloud and Employer of Record (EOR) solutions. We help businesses streamline their operations through AI-driven automation, Salesforce Service Cloud, and self-service portals. Our goal is to enhance customer service and sales by leveraging the latest AI and automation technologies within and outside the Salesforce ecosystem.
Role Overview
We are looking for an entry-level Salesforce AI & Automation Associate to support the development of AI-powered service and sales agents within our customer self-service portal. You will assist in automating workflows, integrating AI tools, and enhancing customer self-service experiences. Additionally, you will work with various AI and automation technologies outside of Salesforce, including third-party AI platforms and APIs. This role is ideal for someone who is passionate about AI, automation, and customer service and eager to learn quickly, work with clients, and mentor them throughout their AI journey.
Requirements
- Key Responsibilities
- AI & Automation Development
- Support the creation of chatbots and virtual agents using Salesforce Einstein AI & AgentForce solutions.
- Assist in configuring Salesforce Flow, Omni-Channel Routing, and AI-driven case management.
- Work with third-party AI and automation tools (e.g., ChatGPT, NLP services, RPA tools).
- Learn how to integrate AI-powered workflows across different platforms to improve efficiency.
- Work directly with clients to understand their needs and guide them through the AI journey.
- Assist in training client teams on using AI-powered service and sales tools.
- Help design and implement custom AI solutions based on business requirements.
- Provide ongoing support and mentorship to customers at every stage of AI adoption.
- Assist in building and automating customer interactions using AI-driven tools.
- Support cross-platform AI integrations, including non-Salesforce automation solutions.
- Work with senior engineers to test, refine, and improve AI-powered service experiences.
- Stay updated on AI trends inside and outside the Salesforce ecosystem.
- Collaborate with sales, service, and technical teams to implement AI solutions.
- Participate in training sessions and mentorship programs to develop expertise in AI and automation.
- Technical Skills
- Basic understanding of Salesforce (Service Cloud, AgentForce knowledge is a plus).
- Some experience or coursework in AI, automation, or workflow tools.
- Interest in AI-powered customer service tools, chatbot development, and automation platforms.
- Familiarity with third-party AI platforms (e.g., OpenAI, RPA tools, Google AI, Azure AI) is a plus.
- Eagerness to learn new technologies and work across multiple AI ecosystems.
- Willingness to learn quickly and adapt to new AI technologies.
- Comfortable working directly with clients and providing AI mentorship.
- Excellent communication skills to explain AI-driven solutions to non-technical users.
- Problem-solving mindset with attention to detail and structured thinking.
- Curiosity and passion for AI, automation, and customer service improvement.
- Great entry point into the AI & automation space.
- Work with cutting-edge AI technologies inside and outside the Salesforce ecosystem.
- Hands-on experience with real-world AI and automation projects.
- Opportunity to be customer-facing and mentor businesses on AI adoption.
- Option to move to AI Centre of Competence in Dubai Q3-Q4 2025.
Salesforce AI & Automation Associate (Hiring Immediately) in Edinburgh employer: MaxAccelerate
Contact Detail:
MaxAccelerate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce AI & Automation Associate (Hiring Immediately) in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working with AI and Salesforce. Use platforms like LinkedIn to connect and engage with professionals; you never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your understanding of AI and automation. This could be a chatbot you built or a workflow you automated – it’s a great way to demonstrate your passion and expertise.
✨Tip Number 3
Prepare for interviews by practising common questions related to AI and customer service. Think about how you can explain complex concepts in simple terms, as you'll need to communicate effectively with clients who may not be tech-savvy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at Kompetenza!
We think you need these skills to ace Salesforce AI & Automation Associate (Hiring Immediately) in Edinburgh
Some tips for your application 🫡
Show Your Passion for AI: When you're writing your application, let your enthusiasm for AI and automation shine through! We want to see that you're genuinely excited about the role and how you can contribute to enhancing customer service with cutting-edge tech.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experiences or coursework in AI and automation. We love seeing how your background aligns with our needs, so don’t hold back on showcasing your skills!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to explain your experiences and how they relate to the role. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Kompetenza!
How to prepare for a job interview at MaxAccelerate
✨Know Your AI Basics
Before the interview, brush up on your understanding of AI and automation concepts. Familiarise yourself with Salesforce Einstein AI and other third-party platforms like ChatGPT. Being able to discuss these technologies confidently will show your passion and readiness for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your coursework or previous experiences where you tackled a problem using AI or automation tools. Highlight your structured thinking and attention to detail, as these are key traits for the role. This will demonstrate your ability to think critically and creatively.
✨Practice Client Engagement Scenarios
Since the role involves working directly with clients, practice how you would explain complex AI solutions to non-technical users. Role-play scenarios where you guide clients through their AI journey, showcasing your communication skills and willingness to mentor.
✨Stay Updated on AI Trends
Research the latest trends in AI and automation, especially those relevant to customer service. Being knowledgeable about current developments will not only impress your interviewers but also show your genuine interest in the field and your eagerness to learn.