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For Companies At a Glance
- Tasks: Support AI-driven service and sales agents in a dynamic self-service portal.
- Company: Join Kompetenza, a leading Salesforce partner revolutionising corporate services with AI.
- Benefits: Competitive salary, commission incentives, remote-friendly work, and global exposure.
- Why this job: Kickstart your career in AI and automation while making a real impact on customer experiences.
- Qualifications: Basic Salesforce knowledge and a passion for AI and automation.
- Other info: Great opportunity for hands-on experience and mentorship in a collaborative environment.
The predicted salary is between 28800 - 48000 ÂŁ per year.
About Kompetenza
Kompetenza is a Salesforce partner specializing in Corporate Services Cloud and Employer of Record (EOR) solutions. We help businesses streamline their operations through AI-driven automation, Salesforce Service Cloud, and self‑service portals. Our goal is to enhance customer service and sales by leveraging the latest AI and automation technologies within and outside the Salesforce ecosystem.
Role Overview
We are looking for an entry‑level Salesforce AI & Automation Associate to support the development of AI‑powered service and sales agents within our customer self‑service portal. You will assist in automating workflows, integrating AI tools, and enhancing customer self‑service experiences. Additionally, you will work with various AI and automation technologies outside of Salesforce, including third‑party AI platforms and APIs. This role is ideal for someone who is passionate about AI, automation, and customer service and eager to learn quickly, work with clients, and mentor them throughout their AI journey.
Key Responsibilities
- AI & Automation Development
- Support the creation of chatbots and virtual agents using Salesforce Einstein AI & AgentForce solutions.
- Assist in configuring Salesforce Flow, Omni‑Channel Routing, and AI‑driven case management.
- Work with third‑party AI and automation tools (e.g., ChatGPT, NLP services, RPA tools).
- Learn how to integrate AI‑powered workflows across different platforms to improve efficiency.
- Customer Engagement & AI Mentorship
- Work directly with clients to understand their needs and guide them through the AI journey.
- Assist in training client teams on using AI‑powered service and sales tools.
- Help design and implement custom AI solutions based on business requirements.
- Provide ongoing support and mentorship to customers at every stage of AI adoption.
- Workflow & Process Optimization
- Assist in building and automating customer interactions using AI‑driven tools.
- Support cross‑platform AI integrations, including non‑Salesforce automation solutions.
- Work with senior engineers to test, refine, and improve AI‑powered service experiences.
- Learning & Collaboration
- Stay updated on AI trends inside and outside the Salesforce ecosystem.
- Collaborate with sales, service, and technical teams to implement AI solutions.
- Participate in training sessions and mentorship programs to develop expertise in AI and automation.
Key Requirements
- Technical Skills
- Basic understanding of Salesforce (Service Cloud; AgentForce knowledge is a plus).
- Some experience or coursework in AI, automation, or workflow tools.
- Interest in AI‑powered customer service tools, chatbot development, and automation platforms.
- Familiarity with third‑party AI platforms (e.g., OpenAI, RPA tools, Google AI, Azure AI) is a plus.
- Eagerness to learn new technologies and work across multiple AI ecosystems.
- Soft Skills & Experience
- Willingness to learn quickly and adapt to new AI technologies.
- Comfortable working directly with clients and providing AI mentorship.
- Excellent communication skills to explain AI‑driven solutions to non‑technical users.
- Problem‑solving mindset with attention to detail and structured thinking.
- Curiosity and passion for AI, automation, and customer service improvement.
Why Join Kompetenza R&D?
- Great entry point into the AI & automation space.
- Work with cutting‑edge AI technologies inside and outside the Salesforce ecosystem.
- Hands‑on experience with real‑world AI and automation projects.
- Opportunity to be customer‑facing and mentor businesses on AI adoption.
- Option to move to AI Centre of Competence in Dubai Q3‑Q4 2025.
Benefits
- Transition from recruitment to IT business development – grow your career in high‑value IT sales.
- Join a leading Salesforce partner with a unique FlexTeam Pods solution that’s in high demand.
- High earning potential – competitive salary with commission‑based incentives.
- Global exposure – work with enterprise clients across the UAE, UK, EU, and the US.
- Remote‑friendly work environment – flexible working location and schedule.
Salesforce AI & Automation Associate in Edinburgh employer: MaxAccelerate
Contact Detail:
MaxAccelerate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce AI & Automation Associate in Edinburgh
✨Tip Number 1
Network like a pro! Get out there and connect with people in the AI and automation space. Attend industry events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing any projects or coursework related to AI and automation. This could be anything from chatbot development to workflow automation. Having tangible examples of your work can really set you apart during interviews.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or mentors. Focus on explaining complex AI concepts in simple terms, as you’ll need to communicate effectively with clients who may not be tech-savvy.
✨Tip Number 4
Apply through our website! We’re always on the lookout for passionate individuals eager to dive into the world of AI and automation. Don’t miss out on the chance to join us at Kompetenza and kickstart your career in this exciting field!
We think you need these skills to ace Salesforce AI & Automation Associate in Edinburgh
Some tips for your application 🫡
Show Your Passion for AI: When you're writing your application, let your enthusiasm for AI and automation shine through! We want to see that you're genuinely excited about the technologies we use and how they can improve customer service.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with our needs, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of what you want to convey.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at MaxAccelerate
✨Know Your Salesforce Basics
Before the interview, brush up on your understanding of Salesforce, especially the Service Cloud and any relevant tools like AgentForce. Being able to discuss these concepts confidently will show your enthusiasm and readiness for the role.
✨Showcase Your AI Passion
Prepare examples of how you've engaged with AI technologies, whether through coursework or personal projects. Highlighting your curiosity and passion for AI will resonate well with the interviewers at Kompetenza.
✨Practice Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of scenarios where you had to troubleshoot or optimise a process, especially in customer service contexts. This will demonstrate your structured thinking and attention to detail.
✨Engage with Client-Facing Scenarios
Since this role involves working directly with clients, be ready to discuss how you would approach mentoring them through their AI journey. Show your communication skills by explaining complex ideas simply, which is crucial for non-technical users.