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For Companies At a Glance
- Tasks: Support AI-powered service and sales agents in a dynamic self-service portal.
- Company: Join Kompetenza, a leading Salesforce partner revolutionising customer service with AI.
- Benefits: Competitive salary, commission incentives, remote-friendly work, and global exposure.
- Why this job: Dive into the exciting world of AI and automation while mentoring clients on their journey.
- Qualifications: Basic Salesforce knowledge and eagerness to learn about AI and automation.
- Other info: Great entry point for career growth in AI with hands-on project experience.
The predicted salary is between 36000 - 60000 £ per year.
About Kompetenza
Kompetenza is a Salesforce partner specializing in Corporate Services Cloud and Employer of Record (EOR) solutions. We help businesses streamline their operations through AI-driven automation, Salesforce Service Cloud, and self-service portals. Our goal is to enhance customer service and sales by leveraging the latest AI and automation technologies within and outside the Salesforce ecosystem.
Role Overview
We are looking for an entry-level Salesforce AI & Automation Associate to support the development of AI-powered service and sales agents within our customer self-service portal. You will assist in automating workflows, integrating AI tools, and enhancing customer self-service experiences. Additionally, you will work with various AI and automation technologies outside of Salesforce, including third-party AI platforms and APIs. This role is ideal for someone who is passionate about AI, automation, and customer service and eager to learn quickly, work with clients, and mentor them throughout their AI journey.
Requirements
- Key Responsibilities
- AI & Automation Development
- Support the creation of chatbots and virtual agents using Salesforce Einstein AI & AgentForce solutions.
- Assist in configuring Salesforce Flow, Omni-Channel Routing, and AI-driven case management.
- Work with third-party AI and automation tools (e.g., ChatGPT, NLP services, RPA tools).
- Learn how to integrate AI-powered workflows across different platforms to improve efficiency.
- Work directly with clients to understand their needs and guide them through the AI journey.
- Assist in training client teams on using AI-powered service and sales tools.
- Help design and implement custom AI solutions based on business requirements.
- Provide ongoing support and mentorship to customers at every stage of AI adoption.
- Assist in building and automating customer interactions using AI-driven tools.
- Support cross-platform AI integrations, including non-Salesforce automation solutions.
- Work with senior engineers to test, refine, and improve AI-powered service experiences.
- Stay updated on AI trends inside and outside the Salesforce ecosystem.
- Collaborate with sales, service, and technical teams to implement AI solutions.
- Participate in training sessions and mentorship programs to develop expertise in AI and automation.
- Technical Skills
- Basic understanding of Salesforce (Service Cloud, AgentForce knowledge is a plus).
- Some experience or coursework in AI, automation, or workflow tools.
- Interest in AI-powered customer service tools, chatbot development, and automation platforms.
- Familiarity with third-party AI platforms (e.g., OpenAI, RPA tools, Google AI, Azure AI) is a plus.
- Eagerness to learn new technologies and work across multiple AI ecosystems.
- Willingness to learn quickly and adapt to new AI technologies.
- Comfortable working directly with clients and providing AI mentorship.
- Excellent communication skills to explain AI-driven solutions to non-technical users.
- Problem-solving mindset with attention to detail and structured thinking.
- Curiosity and passion for AI, automation, and customer service improvement.
Why Join Kompetenza R&D?
- Great entry point into the AI & automation space.
- Work with cutting-edge AI technologies inside and outside the Salesforce ecosystem.
- Hands-on experience with real-world AI and automation projects.
- Opportunity to be customer-facing and mentor businesses on AI adoption.
- Option to move to AI Centre of Competence in Dubai Q3-Q4 2025.
Benefits
- Transition from recruitment to IT business development – grow your career in high-value IT sales.
- Join a leading Salesforce partner with a unique FlexTeam Pods solution that's in high demand.
- High earning potential – competitive salary with commission-based incentives.
- Global exposure – work with enterprise clients across the UAE, UK, EU, and the US.
- Remote-friendly work environment – flexible working location and schedule.
Salesforce AI in Edinburgh employer: MaxAccelerate
Contact Detail:
MaxAccelerate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce AI in Edinburgh
✨Tip Number 1
Network like a pro! Get out there and connect with people in the Salesforce and AI space. Attend meetups, webinars, or even online forums. You never know who might have the inside scoop on job openings or can give you a leg up!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing any projects or coursework related to AI and automation. This could be anything from chatbots you've built to workflows you've automated. It’s a great way to demonstrate your passion and expertise.
✨Tip Number 3
Don’t just apply – engage! When you find a role that excites you, reach out to the hiring manager or team on LinkedIn. A friendly message expressing your interest can make you stand out from the crowd and show your enthusiasm for the position.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in AI and Salesforce. Join online courses or follow industry leaders on social media. The more knowledge you have, the more confident you'll feel during interviews, and it shows you’re committed to growth.
We think you need these skills to ace Salesforce AI in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Salesforce AI role. Highlight any relevant experience or coursework in AI, automation, or Salesforce that aligns with what we're looking for.
Show Your Passion: Let your enthusiasm for AI and customer service shine through in your application. We want to see your curiosity and eagerness to learn about new technologies, so don’t hold back!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to explain your skills and experiences, making it easy for us to see why you’d be a great fit.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at MaxAccelerate
✨Know Your Salesforce Basics
Before the interview, brush up on your understanding of Salesforce, especially the Service Cloud and AgentForce. Familiarise yourself with how these tools work and think about how they can be applied in real-world scenarios. This will show your enthusiasm and readiness to dive into the role.
✨Showcase Your AI Passion
Since this role is all about AI and automation, be prepared to discuss any relevant coursework or projects you've done. Share your thoughts on current AI trends and how they could impact customer service. This will demonstrate your genuine interest in the field and your eagerness to learn.
✨Prepare for Client Interaction Scenarios
Think about how you would approach working directly with clients. Prepare examples of how you would explain complex AI concepts to non-technical users. This will highlight your communication skills and your ability to mentor clients through their AI journey.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you might work on, or how the company stays updated with AI advancements. This shows your proactive attitude and genuine interest in the role and the company.
