We are a 'people first' business where trust, freedom and support are at the heart of everything we do. We empower our colleagues to make decision, develop their skills and deliver great customer service. If you're looking for a workplace where you'll be valued, encouraged and given the opportunity to grow, then read on!
We pride ourselves on amazing our customers and encourage creativity with your day to day tasks including digital printing, making canvas wall art and personalized photo gifts. We specialize in photo ID and portrait photography where full training will be given.
You would enjoy multitasking and use your personality to make the customer experience memorable, turning first time customers into customers for life.
The job is more than a sales assistant and for the right person the role will be rewarding and enjoyable. Our business encourages a fun and buzzy atmosphere with energy and motivation being key.
If you are self-motivated, bonus hungry, keen to learn new skills and take pride in customer care, selling and possess high personal standards, you are the perfect person to join our team.
You will be required to work 40 hours per week, working 5 out of 7 days, including weekends.
Starting salary £12.75 rising to £12.80 once probation is complete. In addition to this you can enjoy an uncapped weekly bonus.
The role would be based in our Erdington or Minworthbranches. Candidates must be prepared to also support neighbouring branches as required. Training will be offsite so an ability to travel is essential.
We love to wow our colleagues by offering some of the following amazing benefits
- Birthdays off
- Generous colleague discount across the group
- Timpson holiday homes
- Excellent promotional prospects
You will be part of the Timpson group, a well-established family business built on personality and a culture of kindness.
We look forward to meeting you soon. No experience is required as we provide extensive training in all of our skills, service and management.
Joining the Timpson group gives excellent progression opportunities and you will be part of a business where you will be valued as one of the family.
StudySmarter Expert Advice🤫
We think this is how you could land Photographic Retail Assistant Erdington/Minworth (A88) in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Max Spielmann. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Max Spielmann before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Max Spielmann:Your cover letter is your chance to shine! Tell us why you want to work at Max Spielmann specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Max Spielmann!
How to prepare for a job interview at Max Spielmann
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
