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- Tasks: Join us to maintain photobooths and key cutting machines while providing top-notch customer service.
- Company: Timpson Group is a trusted family business known for its kindness and support.
- Benefits: Enjoy birthdays off, generous discounts, holiday homes, and great promotional prospects.
- Why this job: This role offers a fun atmosphere, skill development, and the chance to make lasting customer connections.
- Qualifications: A full driving licence and a self-motivated attitude are essential; no prior experience needed.
- Other info: Extensive training provided, with opportunities for progression within a supportive team.
The predicted salary is between 28782 - 28782 £ per year.
We are looking for a new colleague to join our team and help us look after our estate of photobooths, photo printing machines, and key cutting machines. Full training and a company vehicle will be provided.
We are seeking a candidate based within approximately 10 miles of the area, with travel around the surrounding areas to service machines. We pride ourselves on amazing our customers and colleagues. You will enjoy multitasking and using your initiative to ensure all our photobooths, photo printing kiosks, and key machines are operational and presentable, turning first-time customers into lifelong clients. This role is more than just a field service engineer position; for the right person, it will be highly rewarding and enjoyable. Our business fosters a fun, energetic, and motivating atmosphere.
If you have a full driving license, are self-motivated, eager for bonuses, keen to learn new skills, and take pride in your personal standards, you are the ideal candidate. Working hours are 45 per week, five days out of seven. The starting salary is £28,782, with an uncapped monthly bonus often around £400 after probation.
Our benefits include:
- Birthdays off
- Generous colleague discounts
- Timpson holiday homes
- Excellent promotional prospects
As part of the Timpson group, a well-established family business built on trust and kindness, you'll find a supportive environment. No prior experience is necessary, as we provide extensive training in all skills, service, and management. Joining Timpson offers excellent progression opportunities, and you will be valued as part of the family.
Key Responsibilities
- Replenish and restock machines
- Conduct preventative service visits within a designated territory
- Complete site surveys for new machine installations
- Clean machines to ensure they are in excellent condition for customers
- Handle cash removals and deposits
- Perform repairs as part of ongoing maintenance
- Manage stock both on-site and in vehicles
- Support or cover for other field engineers during holidays
- Build positive relationships with colleagues and concession partners
- Maintain a professional appearance, wear the correct uniform and name badge, and leave machines in better condition than found
Field Service Engineer employer: Max Spielmann Ltd.
Contact Detail:
Max Spielmann Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with the types of machines you'll be servicing, such as photobooths and key cutting machines. Understanding their functionality will help you demonstrate your initiative and problem-solving skills during the interview.
✨Tip Number 2
Highlight any previous experience in customer service or technical roles, even if it's not directly related. This will show that you have the interpersonal skills needed to build positive relationships with customers and colleagues.
✨Tip Number 3
Prepare to discuss how you manage your time and multitask effectively. Since this role involves travelling and servicing multiple machines, demonstrating your organisational skills will set you apart from other candidates.
✨Tip Number 4
Research Timpson Group's values and culture. Being able to articulate how your personal standards align with their emphasis on trust and kindness can make a strong impression during your discussions with us.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Field Service Engineer role. Emphasise any technical skills, customer service experience, and your ability to multitask.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention why you are drawn to Timpson Group and how your values align with theirs, particularly their focus on customer satisfaction and teamwork.
Highlight Your Initiative: In your application, provide examples of times when you've used your initiative or problem-solving skills. This is crucial for a role that requires maintaining and servicing machines independently.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in this role.
How to prepare for a job interview at Max Spielmann Ltd.
✨Show Your Enthusiasm for Customer Service
Since the role involves interacting with customers and ensuring their satisfaction, it's crucial to express your passion for providing excellent service. Share examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Your Problem-Solving Skills
As a Field Service Engineer, you'll face various challenges on the job. Prepare to discuss specific instances where you've successfully resolved issues or improved processes. This will showcase your initiative and ability to think on your feet.
✨Highlight Your Technical Aptitude
Even though no prior experience is necessary, showing a willingness to learn and adapt is key. Talk about any technical skills you possess or experiences that demonstrate your ability to quickly grasp new concepts and tools.
✨Emphasise Teamwork and Relationship Building
Building positive relationships with colleagues and partners is essential in this role. Be ready to share examples of how you've collaborated with others in the past and how you plan to contribute to a supportive team environment.
