At a Glance
- Tasks: Manage client accounts and coordinate exciting international tours.
- Company: Join Max Ski and Ottimi, a dynamic tour operator based in Leeds.
- Benefits: Enjoy flexible hours, remote work, profit sharing, and gym membership allowance.
- Other info: Opportunities to travel across Europe, USA, and Canada for up to 7 weeks annually.
- Why this job: Be part of a vibrant team empowering youth through sport and travel.
- Qualifications: GCSEs in English and Maths at Grade C or above required.
The predicted salary is between 22000 - 30000 £ per year.
Account Manager / Tour Coordinator for a growing, forward-thinking School Tour Operator. Location - Leeds City Centre (LS1). Full-time Position: £26,400 Join a team where culture and socials thrive — bring your energy and help empower young people through sport. Opportunities to work in EU & USA/ Canada for up to 7 weeks a year, all expenses paid. Flexible start & finish times. Company Profit share A workplace accredited by Investors in People One day a week, working from home. Medicash Health Benefit. Gym membership allowance. Personal development fund. Enhanced holiday allowance, plus your birthday off.Job Description- Client relationships are our number one priority. We’re looking for a dedicated and personable Account Manager to maintain our clients’ accounts, manage international tours and serve as our main point of contact. Ideal candidates: Integrity, we act with honesty, fairness, and responsibility — even when no one’s watching. Excellence, we pursue the highest standards in everything we do — never settling, always refining. Curiosity, we explore bravely, question freely, and innovate constantly. Compassion, we lead with empathy, treat each other with care, and build inclusive relationships. Impact, we aim to make a positive, lasting difference — for people and the planet. Passion for helping others and a drive to provide exceptional customer service. Bring energy, belief, and commitment to everything we do. Comfortable working with technology and other organisational software. Professional, polite and personable when communicating with customers. Ability to multitask and juggle several responsibilities simultaneously English & Maths GCSE at Grade C or above.Objectives of this Role Act as the main point of contact in all matters relating to client concerns and needs. Build and strengthen client relationships to achieve long-term partnerships. Maintain accurate client records. Create and manage travel/ tour Itinerary bookings. This will involve managing and negotiating contracts/ agreements with suppliers. Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.Additional responsibilities to support Tour Operations Research and build tour itineraries based on prospective customers' requirements, and destination highlights. Liaise with existing suppliers to establish availability and costs. Find and contact new suppliers to establish availability and costs. Maintain accurate and clear records of supplier availability, pricing and options. Produce a full list of costs involved in a tour in-line with agreed deadlines. Create tour proposals for new and existing customers with accurate information and itineraries.Introduction - Hello. We’re Max Ski and Ottimi, a small but fiercely ambitious Tour Operator based in Leeds. We primarily organise snowsports experiences for schools and colleges as Max Ski. Our all-inclusive package tours take students to some of the most amazing places across Europe, USA and Canada. We’ve built Max Ski around one simple concept - unparalleled customer service with consistent 5 star reviews. We are taking this idea and expanding into new markets as Ottimi, offering a wide range of non-ski products and services. We’re seeking someone to help us coordinate and deliver all our incredible international experiences. If you want to be part of a fun, growing, forward-thinking company with a purpose, then we’re really looking forward to hearing from you. We’re excited to hear from you. The Max Ski & Ottimi team
Account Manager/ Tour Coordinator in Leeds employer: Max Ski
Max Ski and Ottimi is an exceptional employer located in the vibrant Leeds City Centre, offering a dynamic work culture that prioritises employee well-being and development. With flexible working hours, opportunities for international travel, and a commitment to personal growth through accredited training, employees enjoy a supportive environment that fosters both professional and personal fulfilment. The company also provides unique benefits such as a profit-sharing scheme, gym membership allowance, and generous holiday entitlements, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager/ Tour Coordinator in Leeds
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Since we prioritise integrity, excellence, curiosity, compassion, and impact, think about how your personal experiences align with these values. Be ready to share specific examples during your interview that demonstrate your commitment to these principles.
✨Tip Number 2
Research the latest trends in the school tour industry, especially regarding international travel. Understanding current challenges and opportunities can help you engage in meaningful conversations with us and show your enthusiasm for the role.
✨Tip Number 3
Network with professionals in the travel and education sectors. Attend relevant events or join online forums where you can connect with others who have experience in account management or tour coordination. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss your organisational skills and how you manage multiple tasks effectively. We value the ability to juggle responsibilities, so think of examples from your past experiences where you successfully managed competing priorities while maintaining high standards of service.
We think you need these skills to ace Account Manager/ Tour Coordinator in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in account management and tour coordination. Emphasise any previous roles where you maintained client relationships or managed travel itineraries.
Craft a Compelling Cover Letter:In your cover letter, express your passion for customer service and your enthusiasm for the role. Mention specific qualities from the job description, such as integrity and compassion, and provide examples of how you've demonstrated these in your past work.
Showcase Your Skills:Highlight your ability to multitask and work with technology. If you have experience with organisational software or managing contracts, be sure to include that information to show you're well-equipped for the role.
Research the Company:Familiarise yourself with Max Ski and Ottimi's mission and values. Understanding their focus on exceptional customer service and their expansion into new markets will help you align your application with their goals.
How to prepare for a job interview at Max Ski
✨Show Your Passion for Customer Service
As an Account Manager, your ability to provide exceptional customer service is crucial. Be prepared to share examples of how you've gone above and beyond for clients in the past, demonstrating your commitment to their satisfaction.
✨Demonstrate Your Multitasking Skills
This role requires juggling multiple responsibilities simultaneously. During the interview, highlight your experience managing various tasks at once, and provide specific examples of how you prioritised effectively under pressure.
✨Emphasise Your Integrity and Compassion
The company values integrity and compassion highly. Be ready to discuss situations where you acted with honesty and empathy, showcasing your alignment with their core values and how you build strong relationships with clients.
✨Familiarise Yourself with Their Products
Understanding the company's offerings is key to succeeding in the interview. Research their tour packages and be prepared to discuss how you would upsell or cross-sell these services based on client needs.
