Store Manager - Max Mara Flagship Store London

Store Manager – Max Mara Flagship Store London

Max Mara is looking for a Store Manager for our Max Mara Flagship Store in London.

The ideal candidate is a dynamic, goal-oriented individual with several years of experience in the role of store manager within fashion and/or luxury retail companies, ideally within a structured retail organization.

Key Responsibilities:

• Coordinate and oversee all store activities, ensuring maximum operational efficiency.
• Organize commercial spaces in line with head office guidelines and manage product placement to meet sales objectives.
• Build and maintain strong relationships with customers, offering personalized advice and purchase support.
• Monitor sales performance to achieve both qualitative and quantitative targets, proposing commercial initiatives to help meet assigned budgets.
• Track turnover and KPIs to maintain a comprehensive view of the store\’s commercial performance.
• Work closely with corporate departments (Retail, Visual Merchandising, and Buying Department) to support the store\’s operations.
• Lead and motivate the store team through continuous feedback, setting a positive example.
• Foster and promote corporate values among staff to ensure high-quality customer service.
• Manage staff, including identifying needs, training, motivating, scheduling, managing holidays and time off, resolving conflicts, and promoting teamwork.

Ideal Candidate:

• Passion for fashion and luxury.
• Strong leadership and managerial skills.
• Enthusiasm for digital tools and technology in retail.
• Excellent customer service skills with a positive and proactive attitude.
• Team-oriented with the ability to effectively manage human resources.
• Fluency in English is essential; Italian is a plus.
• Flexibility and a strong drive for achieving results.

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