Store Manager

We are looking for a full-time Store Manager for our Marella store in Belfast.

Main Responsibilities:

• Manages, coordinates, motivates the sales team to meet sales objectives by training and mentoring staff;
• Responsible for recruiting, supervising and appraising staff;
• Enhances the team\’s knowledge in terms of product and service, using the tools and systems provided;
• Responsible for managing budgets and setting/meeting sales targets;
• Undertakes store administration duties such as managing store budgets and updating store reports;
• Delivers excellent service to ensure high levels of customer satisfaction;
• Deals with customer queries and complaints;
• Proactively suggests strategies to attract new customers, expand store traffic, and enhance brand awareness in the market;
• Actions pricing strategies according to Head Office guidance and oversees stock control;
• Liaises with HQ;
• Acts as ambassador of the customer-centric logic within the store;
• Works in compliance of HQ corporate guidelines and procedures;

Ideal Candidate will have:

• High school diploma or equivalent qualification;
• Bachelor’s degree is a plus;
• Significant past experience as store manager in the fashion/luxury industry;
• Experience with contemporary brands is a plus
• Excellent selling skills;
• Strong analytical skills. Ability to analyze store KPIs and produce synthetic feedbacks for the HQ;
• Strong leadership, customer service-orientation and customer management abilities;
• Excellent communication and interpersonal skills;
• Fluent in English;
• Ability to use digital devices, and programs Microsoft Excel and Word;