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- Tasks: Deliver exceptional luxury experiences and drive sales performance as a Senior Client Advisor.
- Company: Join the prestigious Max Mara flagship store in London.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Embrace diversity and equality in a vibrant team culture.
- Why this job: Be a brand ambassador and make a real impact in luxury retail.
- Qualifications: 3-5 years in luxury retail with strong communication and leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
As a Senior Client Advisor, you embody the Max Mara DNA and play a key role in delivering an exceptional luxury experience. You will act as a Brand Ambassador, driving sales performance through strong client relationships, mentoring junior team members, and ensuring excellence in every stage of the client journey.
Main Responsibilities:
- Deliver an outstanding and personalized service in line with Max Mara’s heritage and luxury standards.
- Drive individual and team performance to achieve the store’s overall business objectives.
- Act as a role model, supporting and guiding junior team members in clienteling and selling techniques.
- Build, maintain, and expand a loyal client portfolio through consistent follow‑up and personalized communication.
- Ensure the highest level of visual presentation and product care, in accordance with corporate guidelines.
- Handle complex customer requests and complaints with professionalism and discretion.
- Stay constantly updated on product knowledge, brand collections, and fashion trends.
- Promote a culture of excellence and customer-centricity within the store.
Profile:
- The ideal candidate will have at least 3–5 years of experience in luxury retail, ideally within ready‑to‑wear or accessories.
- Demonstrate strong interpersonal and communication skills, with fluent English (additional languages are a plus).
- Show a proven track record of building and retaining high‑value client relationships.
- Be results‑driven, proactive, and passionate about delivering superior customer experiences.
- Exhibit leadership qualities and the ability to inspire others through example.
- Maintain impeccable presentation, professionalism, and in-depth understanding of luxury service standards.
We are committed to equality of opportunity for all employees. We accept and value the differences between people, without any bias, including but not limited to: race, ethnicity, gender, gender identity, sexual orientation, age, social class, physical ability or attributes, religious or ethical values system, national origin, and political beliefs.
Senior Sales Assistant - Max Mara Flagship London employer: Max Mara Fashion Group
Contact Detail:
Max Mara Fashion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Assistant - Max Mara Flagship London
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury retail world, especially those who might have ties to Max Mara. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Show off your passion for the brand! When you get the chance to meet with hiring managers or during interviews, share your love for Max Mara and how you embody their values. It’s all about that personal touch!
✨Tip Number 3
Prepare for role-play scenarios! As a Senior Client Advisor, you'll need to handle various customer situations. Practise responding to complex requests or complaints with professionalism and poise – it’ll impress during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Sales Assistant - Max Mara Flagship London
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury retail shine through! Share specific experiences that highlight your dedication to providing exceptional customer service and how you embody the Max Mara brand values.
Highlight Your Client Relationships: Make sure to emphasise your ability to build and maintain strong client relationships. Use examples from your past roles to demonstrate how you've successfully managed a loyal client portfolio and driven sales performance.
Be a Team Player: As a Senior Client Advisor, mentoring junior team members is key. In your application, mention any leadership experiences or instances where you've supported others in achieving their goals. We love seeing candidates who can inspire and uplift their teams!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to see your application and get to know you better. Don’t miss out on this opportunity to join our Max Mara family!
How to prepare for a job interview at Max Mara Fashion Group
✨Know Your Brand Inside Out
Before your interview, dive deep into Max Mara's heritage, values, and current collections. Being able to discuss the brand's history and how it influences their luxury service will show your genuine interest and alignment with their ethos.
✨Showcase Your Client Relationship Skills
Prepare examples of how you've built and maintained high-value client relationships in your previous roles. Highlight specific instances where your personalised service made a difference, as this aligns perfectly with the role of a Senior Client Advisor.
✨Demonstrate Leadership Qualities
Think of times when you've mentored or guided junior team members. Be ready to share these experiences, as showcasing your leadership skills will resonate well with the expectations of the position.
✨Stay Updated on Trends
Make sure you're aware of the latest fashion trends and how they relate to Max Mara's offerings. This knowledge will not only impress your interviewers but also demonstrate your passion for the industry and commitment to providing exceptional service.