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- Tasks: Deliver exceptional luxury experiences and mentor junior team members at Max Mara.
- Company: Join the iconic Max Mara Fashion Group, a leader in modern prêt-à -porter.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Why this job: Be a brand ambassador and make a real impact in luxury retail.
- Qualifications: 3-5 years in luxury retail with strong communication and leadership skills.
- Other info: Join a diverse team committed to excellence and customer-centricity.
The predicted salary is between 36000 - 60000 £ per year.
As a Senior Client Advisor, you embody the Max Mara DNA and play a key role in delivering an exceptional luxury experience. You will act as a Brand Ambassador, driving sales performance through strong client relationships, mentoring junior team members, and ensuring excellence in every stage of the client journey.
Responsibilities
- Deliver an outstanding and personalized service in line with Max Mara’s heritage and luxury standards.
- Drive individual and team performance to achieve the store’s overall business objectives.
- Act as a role model, supporting and guiding junior team members in clientelling and selling techniques.
- Build, maintain, and expand a loyal client portfolio through consistent follow‑up and personalized communication.
- Ensure the highest level of visual presentation and product care, in accordance with corporate guidelines.
- Handle complex customer requests and complaints with professionalism and discretion.
- Stay constantly updated on product knowledge, brand collections, and fashion trends.
- Promote a culture of excellence and customer‑centricity within the store.
Profile
- At least 3–5 years of experience in luxury retail, ideally within ready‑to‑wear or accessories.
- Strong interpersonal and communication skills, with fluent English (additional languages are a plus).
- Proven track record of building and retaining high‑value client relationships.
- Results‑driven, proactive, and passionate about delivering superior customer experiences.
- Leadership qualities and the ability to inspire others through example.
- Maintain impeccable presentation, professionalism, and in‑depth understanding of luxury service standards.
Senior Client Advisor - Max Mara Flagship Store London employer: Max Mara Fashion Group
Contact Detail:
Max Mara Fashion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Advisor - Max Mara Flagship Store London
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury retail world, especially those who might have ties to Max Mara. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for luxury fashion shine through. Share stories about how you've built client relationships and delivered exceptional service in the past.
✨Tip Number 3
Do your homework! Familiarise yourself with Max Mara’s latest collections and brand ethos. Being able to discuss their heritage and current trends will show you're genuinely interested and ready to represent the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and keen on joining the team!
We think you need these skills to ace Senior Client Advisor - Max Mara Flagship Store London
Some tips for your application 🫡
Show Your Passion for Luxury: When you're writing your application, let your love for luxury retail shine through! Share specific experiences that highlight your dedication to delivering exceptional customer service and how you embody the Max Mara DNA.
Highlight Your Client Relationships: Make sure to emphasise your ability to build and maintain high-value client relationships. Use examples from your past roles to demonstrate how you've successfully nurtured a loyal client base and driven sales performance.
Be a Team Player: As a Senior Client Advisor, you'll be mentoring junior team members. In your application, mention any leadership experiences you have and how you've inspired others in previous roles. We love seeing candidates who can uplift their teams!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to see your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Max Mara Fashion Group
✨Know Your Brand Inside Out
Before your interview, dive deep into Max Mara's history, values, and current collections. Being able to discuss the brand's heritage and how it influences their luxury service will show your genuine interest and alignment with their ethos.
✨Showcase Your Client Relationship Skills
Prepare examples of how you've built and maintained high-value client relationships in your previous roles. Highlight specific instances where your proactive approach led to increased sales or customer loyalty, as this is crucial for a Senior Client Advisor.
✨Demonstrate Leadership Qualities
Think of situations where you've mentored or guided junior team members. Be ready to share how you inspired others and contributed to a positive team environment, as this role requires someone who can lead by example.
✨Stay Fashion-Forward
Keep yourself updated on the latest fashion trends and how they relate to Max Mara's offerings. Being able to discuss current trends and how they can enhance the client experience will set you apart as a knowledgeable candidate.
