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For Companies At a Glance
- Tasks: Assist customers, maintain merchandise, and ensure high service standards.
- Company: Join Marella at Harvey Nichols, a leading fashion retailer in London.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth.
- Why this job: Be part of a stylish team, enhance your sales skills, and make customers happy.
- Qualifications: 1 year of retail experience, strong customer focus, and a passion for fashion.
- Other info: Ideal for those who love styling and thrive in a team-oriented atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
Company Description
Job Description
Sales Consultant Marella – Harvey Nichols London
We are currently seeking Full-Time Sales Consultants for Marella in Harvey Nichols London.
Main Responsibilities:
- Assists the customers in accordance with the Brand philosophy, service and quality standards
- Pursue the specific objectives assigned by the Manager in order to contribute in the achievement of the overall objectives of the store, both individually and in a team
- Clientele activities
- Ensure that all merchandise is properly displayed and organized;
- Maintain and update professional and technical knowledge;
- Delivers excellent service to ensure high levels of customer satisfaction;
- Deals with customer queries and complaints;
- Acts as ambassador of the customer-centric logic within the store;
The ideal candidate will:
- Have relevant experience in retail or a similar \’service\’ sector.
- Develop and maintain strong client relationships.
- Ensure each customer receives a consistent and professional service
- Be motivated to achieve personal and team goals and
- Continuously maintain high standards.
- At least 1 year of relevant experience is a minimum
Qualifications
- Natural cheerfulness and courtesy
- Strong customer orientation
- Tension towards results (achieving and exceeding sales objectives)
- Passion for styling and attention to detail
- Ability to work in a team
- Propensity to use digital tools
- Desire to increase your sales skills
Additional Information
Sales Assistant London -Marella employer: Max Mara Fashion Group
Contact Detail:
Max Mara Fashion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant London -Marella
✨Tip Number 1
Familiarise yourself with Marella's brand philosophy and product range. Understanding their style and customer base will help you connect with potential customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail-like scenario. This will help you refine your ability to handle queries and complaints effectively, showcasing your readiness for the role.
✨Tip Number 3
Network with current or former employees of Marella or Harvey Nichols. They can provide valuable insights into the company culture and expectations, which can give you an edge in your approach.
✨Tip Number 4
Stay updated on retail trends and customer service best practices. Being knowledgeable about the latest in retail can help you stand out as a candidate who is proactive and committed to continuous improvement.
We think you need these skills to ace Sales Assistant London -Marella
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Marella's brand philosophy and values. This will help you tailor your application to demonstrate how your experience aligns with their customer-centric approach.
Highlight Relevant Experience: Make sure to emphasise any previous retail or service sector experience in your CV and cover letter. Use specific examples that showcase your ability to meet sales objectives and provide excellent customer service.
Showcase Your Skills: In your application, highlight skills such as teamwork, customer orientation, and attention to detail. Mention any experience with digital tools that could enhance your performance in the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for styling and your motivation to achieve sales goals. Make it personal and engaging, showing why you would be a great fit for Marella at Harvey Nichols.
How to prepare for a job interview at Max Mara Fashion Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to assist a customer, as this aligns perfectly with the role's focus on client satisfaction.
✨Demonstrate Team Spirit
Since teamwork is crucial in this position, be prepared to discuss how you've successfully collaborated with colleagues in previous roles. Highlight any instances where you contributed to team goals or supported your teammates in achieving their targets.
✨Know the Brand Inside Out
Research Marella and Harvey Nichols thoroughly before your interview. Familiarise yourself with their brand philosophy, product offerings, and recent news. This knowledge will show your genuine interest in the company and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer handling abilities. Think of situations where you dealt with difficult customers or resolved complaints, and be ready to explain your thought process and actions taken.
