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For Companies At a Glance
- Tasks: Assist customers, maintain merchandise, and ensure high service standards.
- Company: Join Marella at Harvey Nichols Leeds, a brand known for quality and style.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and team collaboration.
- Why this job: Be part of a vibrant team, enhance your sales skills, and make a real impact on customer satisfaction.
- Qualifications: Retail experience preferred; strong customer focus and teamwork skills are essential.
- Other info: A passion for fashion and digital tools will set you apart!
The predicted salary is between 28800 - 43200 £ per year.
Company Description
Job Description
Sales Consultant Marella – Harvey Nichols Leeds
We are currently seeking Full-Time Sales Consultants for Marella in Harvey Nichols Leeds.
Main Responsibilities:
- Assists the customers in accordance with the Brand philosophy, service and quality standards
- Pursue the specific objectives assigned by the Manager in order to contribute in the achievement of the overall objectives of the store, both individually and in a team
- Clientele activities
- Ensure that all merchandise is properly displayed and organized;
- Maintain and update professional and technical knowledge;
- Delivers excellent service to ensure high levels of customer satisfaction;
- Deals with customer queries and complaints;
- Acts as ambassador of the customer-centric logic within the store;
The ideal candidate will:
- Have relevant experience in retail or a similar \’service\’ sector.
- Develop and maintain strong client relationships.
- Ensure each customer receives a consistent and professional service
- Be motivated to achieve personal and team goals and
- Continuously maintain high standards.
- At least 1 year of relevant experience is a minimum
Qualifications
- Natural cheerfulness and courtesy
- Strong customer orientation
- Tension towards results (achieving and exceeding sales objectives)
- Passion for styling and attention to detail
- Ability to work in a team
- Propensity to use digital tools
- Desire to increase your sales skills
Additional Information
Sales Assistant Leeds -Marella employer: Max Mara Fashion Group
Contact Detail:
Max Mara Fashion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant Leeds -Marella
✨Tip Number 1
Familiarise yourself with Marella's brand philosophy and product range. Understanding their style and customer base will help you connect with potential customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail-like scenario. This will help you refine your approach to handling queries and complaints, ensuring you can deliver excellent service when it counts.
✨Tip Number 3
Network with current or former employees of Marella or Harvey Nichols. They can provide valuable insights into the company culture and expectations, which can give you an edge in your conversations during the interview process.
✨Tip Number 4
Stay updated on retail trends and customer service best practices. Being knowledgeable about the latest developments in the retail sector will not only impress your interviewers but also show your commitment to continuous improvement in your sales skills.
We think you need these skills to ace Sales Assistant Leeds -Marella
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience and customer service skills. Use keywords from the job description, such as 'customer-centric', 'client relationships', and 'sales objectives' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for styling and your ability to work in a team. Mention specific examples of how you've achieved sales targets or improved customer satisfaction in previous roles.
Showcase Your Customer Service Skills: In your application, emphasise your strong customer orientation and ability to handle queries and complaints. Provide examples of how you've delivered excellent service in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Max Mara Fashion Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to assist a customer, as this aligns perfectly with the role's focus on client satisfaction.
✨Demonstrate Team Spirit
Since teamwork is crucial in this position, be prepared to discuss how you've successfully collaborated with colleagues in previous roles. Highlight any instances where you contributed to team goals or supported your teammates in achieving their targets.
✨Know the Brand Inside Out
Research Marella and Harvey Nichols thoroughly before the interview. Familiarise yourself with their brand philosophy, product offerings, and recent news. This knowledge will show your genuine interest in the company and help you answer questions more effectively.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer situations or complaints. Practise your responses to common retail scenarios, focusing on how you would maintain professionalism and ensure customer satisfaction while adhering to the brand's standards.
