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For Companies At a Glance
- Tasks: Assist customers, maintain merchandise displays, and ensure high customer satisfaction.
- Company: Join Marella at Harvey Nichols, a leading fashion retailer in Edinburgh.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and team collaboration.
- Why this job: Be part of a stylish brand, enhance your sales skills, and make lasting client connections.
- Qualifications: 1 year of retail experience, strong customer focus, and a passion for fashion.
- Other info: Ideal for those who thrive in a team and love engaging with customers.
The predicted salary is between 28800 - 43200 £ per year.
Company Description
Job Description
Sales Consultant Marella – Harvey Nichols Edimburgh
We are currently seeking Full-Time Sales Consultants for Marella in Harvey Nichols Edimburgh.
Main Responsibilities:
- Assists the customers in accordance with the Brand philosophy, service and quality standards
- Pursue the specific objectives assigned by the Manager in order to contribute in the achievement of the overall objectives of the store, both individually and in a team
- Clientele activities
- Ensure that all merchandise is properly displayed and organized;
- Maintain and update professional and technical knowledge;
- Delivers excellent service to ensure high levels of customer satisfaction;
- Deals with customer queries and complaints;
- Acts as ambassador of the customer-centric logic within the store;
The ideal candidate will:
- Have relevant experience in retail or a similar \’service\’ sector.
- Develop and maintain strong client relationships.
- Ensure each customer receives a consistent and professional service
- Be motivated to achieve personal and team goals and
- Continuously maintain high standards.
- At least 1 year of relevant experience is a minimum
Qualifications
- Natural cheerfulness and courtesy
- Strong customer orientation
- Tension towards results (achieving and exceeding sales objectives)
- Passion for styling and attention to detail
- Ability to work in a team
- Propensity to use digital tools
- Desire to increase your sales skills
Additional Information
Sales Assistant Edimburgh -Marella employer: Max Mara Fashion Group
Contact Detail:
Max Mara Fashion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant Edimburgh -Marella
✨Tip Number 1
Familiarise yourself with Marella's brand philosophy and product range. Understanding their style and customer base will help you connect with potential customers and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Brush up on your customer service skills by practising common retail scenarios. Think about how you would handle customer queries or complaints, as showcasing your problem-solving abilities can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Marella or Harvey Nichols. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Demonstrate your results-driven mindset by preparing examples of how you've achieved sales targets in previous roles. Being able to share specific achievements will show that you're motivated and capable of contributing to the team's success.
We think you need these skills to ace Sales Assistant Edimburgh -Marella
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience and customer service skills. Use specific examples that demonstrate your ability to meet sales objectives and maintain high standards.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for styling and customer service. Mention how your previous experiences align with the responsibilities of the Sales Consultant role at Marella.
Showcase Your Customer Orientation: In your application, emphasise your strong customer orientation. Provide examples of how you've successfully dealt with customer queries and complaints in the past.
Highlight Teamwork and Digital Skills: Mention your ability to work in a team and your proficiency with digital tools. This will show that you can adapt to the store's environment and contribute to achieving team goals.
How to prepare for a job interview at Max Mara Fashion Group
✨Show Your Customer Service Skills
Since the role is all about assisting customers, be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight any experiences where you resolved complaints or went above and beyond for a customer.
✨Demonstrate Team Spirit
Marella values teamwork, so be ready to discuss how you've collaborated with colleagues in previous roles. Share instances where you contributed to team goals or supported your teammates to achieve success.
✨Know the Brand
Familiarise yourself with Marella's brand philosophy and product range. Showing that you understand their style and values will demonstrate your genuine interest in the position and help you connect with the interviewers.
✨Prepare for Role-Playing Scenarios
You might be asked to role-play a customer interaction during the interview. Practice handling various customer scenarios, focusing on maintaining professionalism and delivering exceptional service, as this is crucial for the role.
