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For Companies At a Glance
- Tasks: Manage e-commerce operations, warehouse logistics, and store support for seamless customer experiences.
- Company: Join Max Mara, a prestigious Italian fashion house with a rich heritage and global presence.
- Benefits: Enjoy a dynamic work environment with opportunities for training and development.
- Why this job: Be part of a passionate team that values tradition and innovation in the fashion industry.
- Qualifications: Team players with problem-solving skills; Italian language is a plus but not essential.
- Other info: Ideal for those looking to grow in a fast-paced, stylish setting.
The predicted salary is between 30000 - 42000 £ per year.
ABOUT MAX MARA
An Italian House of Brands, Family Owned Since 1951. Passion, commitment and tradition have created a unique fashion style: today, 10 Main Brands and more than 60 different Collections find common ground in quality, style and respect for the distinctive feature that make Max Mara Fashion Group one of the most famous worldwide. Max Mara Fashion Group, with 41 companies and over 5,500 employees, operates in 105 countries. Our ecosystem comprises 44 Depts, including Fashion Design, Marketing, Operations, Retail, Stores, ICT, Architecture Design, Economics, BI, etc., in a holistic approach to our Customers and leveraging new digital competencies.
ECOMMERCE OPERATIONS
- To ensure orders are fulfilled timely and meet the required standards.
- To monitor and coordinate DC's incoming stock.
- To liaise with Customer Service and the Ecommerce team in order to provide fast and tailor designed solutions to customers’ issues.
- To monitor the ecommerce platform in order to maintain it tidy and orderly.
- To ensure supplies are sufficient for the business as well as correctly distributed to the different channels (e-commerce, retail, wholesale, outlet).
- Point of reference for last-mile carriers used for Max Mara Digital distribution.
- To train, support and coordinate the staff throughout their daily activities (shipping, returns processing, stock handling).
WAREHOUSE OPERATIONS
- To liaise with the warehouse staff in order to manage the stock: receipt, storage, retrieval and timely delivery of goods.
- Planning, organizing and controlling of the warehouse overall operations.
- To plan out all warehouse resources and activities in order to meet business needs and objectives.
- Responsible to set targets for improvement.
- To manage staffs’ development by internal/on-job training.
- To implement cost-efficient principles as well as operations to meet company's budget in all aspects of warehouse transactions and activities.
STORES OPERATIONS
- To provide support during seasonal activities such as inventories, relabelling, End Of Season returns.
- To provide support during daily activities such as B2C / B2E, goods receiving, goods transferring.
- To investigate, flag and approve any shortages, overages, discrepancies within incoming stock.
- To provide packaging / hardware according to each store’s needs.
- To ensure all the stores recall new stock without delays.
- To ensure staff follow the procedures and is appropriately trained.
IT INFRASTRUCTURE AND HELPDESK FIRST LEVEL
- Based on business needs and respecting given budgets, responsible to build a local suppliers network to provide networks and hardwares with the objective to fully localize the purchase of them.
- To ensure networks, hardware and other IT infrastructures are up to date, efficient and correctly serve the business operations throughout stores, warehouses and head office.
- To guarantee taking charge of stores tickets and organize/distribute them based on business priorities respecting needs and SLAs.
Competence and skills:
- Pro-Activity
- Teamwork
- Problem Solving
- Stress management and pressure handling
- Priorities Management
- Italian language preferred but not required.
Omnichannel Operations Specialist employer: Max Mara Fashion Group
Contact Detail:
Max Mara Fashion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Omnichannel Operations Specialist
✨Tip Number 1
Familiarise yourself with the omnichannel retail landscape. Understanding how different channels interact and the importance of seamless customer experiences will give you an edge in interviews.
✨Tip Number 2
Network with professionals in the fashion and e-commerce sectors. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to opportunities at Max Mara.
✨Tip Number 3
Brush up on your problem-solving skills. Be prepared to discuss specific examples where you've successfully resolved operational issues, as this is a key aspect of the Omnichannel Operations Specialist role.
✨Tip Number 4
Research Max Mara's brand values and recent initiatives. Showing that you understand their commitment to quality and customer service will demonstrate your genuine interest in the company during interviews.
We think you need these skills to ace Omnichannel Operations Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Omnichannel Operations Specialist. Familiarise yourself with the key tasks mentioned in the job description, such as managing stock, liaising with teams, and ensuring timely order fulfilment.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your problem-solving abilities, teamwork experience, and any previous roles in operations or logistics.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the fashion industry and your understanding of omnichannel operations. Mention specific examples from your past experiences that demonstrate your capability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Max Mara Fashion Group
✨Understand the Omnichannel Concept
Make sure you have a solid grasp of what omnichannel operations entail. Be prepared to discuss how different channels interact and how you can enhance customer experience across them.
✨Showcase Your Problem-Solving Skills
Since the role involves addressing customer issues and operational challenges, come equipped with examples of how you've successfully solved problems in previous roles. Highlight your analytical thinking and adaptability.
✨Demonstrate Teamwork Experience
This position requires collaboration with various departments. Share specific instances where you've worked effectively in a team, especially in high-pressure situations, to achieve common goals.
✨Familiarise Yourself with Max Mara's Values
Research Max Mara's brand ethos and values. Understanding their commitment to quality and tradition will help you align your answers with what they stand for, showing that you're a good cultural fit.
