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For Companies At a Glance
- Tasks: Join us as an Omnichannel Operations Specialist, managing e-commerce and warehouse operations.
- Company: Max Mara is a renowned Italian fashion house, blending tradition with modern style since 1951.
- Benefits: Enjoy a dynamic work environment with opportunities for training and development.
- Why this job: Be part of a global team that values creativity and innovation in the fashion industry.
- Qualifications: Team players with problem-solving skills are encouraged to apply; Italian language is a plus.
- Other info: Ideal for high school and college students looking to kickstart their careers in fashion operations.
The predicted salary is between 28800 - 48000 £ per year.
ABOUT MAX MARA
An Italian House of Brands, Family Owned Since 1951. Passion, commitment and tradition have created a unique fashion style: today, 10 Main Brands and more than 60 different Collections find common ground in quality, style and respect for the distinctive feature that make Max Mara Fashion Group one of the most famous worldwide. Max Mara Fashion Group, with 41 companies and over 5,500 employees, operates in 105 countries. Our ecosystem comprises 44 Depts, including Fashion Design, Marketing, Operations, Retail, Stores, ICT, Architecture Design, Economics, BI, etc., in a holistic approach to our Customers and leveraging new digital competencies.
ECOMMERCE OPERATIONS
- To ensure orders are fulfilled timely and meet the required standards.
- To monitor and coordinate DC's incoming stock.
- To liaise with Customer Service and the Ecommerce team in order to provide fast and tailor designed solutions to customers’ issues.
- To monitor the ecommerce platform in order to maintain it tidy and orderly.
- To ensure supplies are sufficient for the business as well as correctly distributed to the different channels (e-commerce, retail, wholesale, outlet).
- Point of reference for last-mile carriers used for Max Mara Digital distribution.
- To train, support and coordinate the staff throughout their daily activities (shipping, returns processing, stock handling).
WAREHOUSE OPERATIONS
- To liaise with the warehouse staff in order to manage the stock: receipt, storage, retrieval and timely delivery of goods.
- Planning, organizing and controlling of the warehouse overall operations.
- To plan out all warehouse resources and activities in order to meet business needs and objectives.
- Responsible to set targets for improvement.
- To manage staffs’ development by internal/on-job training.
- To implement cost-efficient principles as well as operations to meet company's budget in all aspects of warehouse transactions and activities.
STORES OPERATIONS
- To provide support during seasonal activities such as inventories, relabelling, End Of Season returns.
- To provide support during daily activities such as B2C / B2E, goods receiving, goods transferring.
- To investigate, flag and approve any shortages, overages, discrepancies within incoming stock.
- To provide packaging / hardware according to each store’s needs.
- To ensure all the stores recall new stock without delays.
- To ensure staff follow the procedures and is appropriately trained.
IT INFRASTRUCTURE AND HELPDESK FIRST LEVEL
- Based on business needs and respecting given budgets, responsible to build a local suppliers network to provide networks and hardwares with the objective to fully localize the purchase of them.
- To ensure networks, hardware and other IT infrastructures are up to date, efficient and correctly serve the business operations throughout stores, warehouses and head office.
- To guarantee taking charge of stores tickets and organize/distribute them based on business priorities respecting needs and SLAs.
Competence and skills:
- Pro-Activity
- Teamwork
- Problem Solving
- Stress management and pressure handling
- Priorities Management
- Italian language preferred but not required.
Contact Detail:
Max Mara Fashion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Omnichannel Operations Specialist
✨Tip Number 1
Familiarise yourself with the omnichannel retail landscape. Understanding how different channels interact and the importance of seamless customer experiences will give you an edge in interviews.
✨Tip Number 2
Network with professionals in the fashion and e-commerce sectors. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to opportunities at Max Mara.
✨Tip Number 3
Brush up on your problem-solving skills. Be prepared to discuss specific examples where you've successfully managed challenges in operations or logistics, as this is crucial for the role.
✨Tip Number 4
Showcase your teamwork abilities. Prepare to share experiences where collaboration led to successful outcomes, as working effectively with various departments is key in this position.
We think you need these skills to ace Omnichannel Operations Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Omnichannel Operations Specialist position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Tailored CV: Ensure your CV reflects your experience in e-commerce operations, warehouse management, and customer service. Use specific examples that demonstrate your problem-solving skills and ability to work under pressure.
Write a Compelling Cover Letter: In your cover letter, express your passion for the fashion industry and how your background makes you a perfect fit for Max Mara. Mention your teamwork abilities and any relevant experience in omnichannel operations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Max Mara Fashion Group
✨Understand the Omnichannel Concept
Make sure you have a solid grasp of what omnichannel operations entail. Be prepared to discuss how different channels interact and how you can enhance customer experience across them.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues in a fast-paced environment. Highlight your ability to think on your feet and provide tailored solutions.
✨Demonstrate Teamwork
Since this role involves liaising with various departments, be ready to share instances where you've effectively collaborated with others. Emphasise your communication skills and how you contribute to a team dynamic.
✨Familiarise Yourself with Max Mara's Values
Research Max Mara's brand ethos and values. Understanding their commitment to quality and tradition will help you align your answers with what they stand for during the interview.
