At a Glance
- Tasks: Coordinate logistics, operations, and customer care to enhance business efficiency.
- Company: Join Max Mara, a prestigious Italian fashion house with a rich heritage.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Collaborative team culture with diverse career paths in fashion.
- Why this job: Be part of a global brand and make a real impact in the fashion industry.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
ABOUT MAX MARA
An Italian House of Brands, Family Owned Since 1951. Passion, commitment and tradition have created a unique fashion style: today, 10 Main Brands and more than 60 different Collections find common ground in quality, style and respect for the distinctive feature that make Max Mara Fashion Group one of the most famous worldwide. Max Mara Fashion Group, with 41 companies and over 5,500 employees, operates in 105 countries. Our ecosystem comprises 44 Depts, including Fashion Design, Marketing, Operations, Retail, Stores, ICT, Architecture Design, Economics, BI, etc., in a holistic approach to our Customers and leveraging new digital competencies.
ABOUT THE ROLE
The Omnichannel Operations Coordinator is a complete and well-rounded role whose main responsibilities cover both front and back-end activities. Core tasks range mainly across logistics, operations and customer care allowing for a full and thorough understanding of the Company dynamics.
LOGISTICS AND OPERATIONS
- Draws analysis of shipping performance and prepares reports to identify and recommend any areas for improvement highlighting Clients’ issues and needs.
- Coordinates the Sales Managers in collecting and filing clients’ forward orders and any relevant back-up documentation.
- Coordinates with all Key-Accounts and Sales Managers in the finalisation of the Purchase Orders ensuring these are in line with business directives and checking their correspondence to the contractual relevant terms.
- Organises calls and meetings with key-clients to remain updated about business needs and operational procedures:
- Analysing their business procedures
- Clarifying objectives and requirements related to production and shipping deadlines as well as specific clients’ needs
- Negotiating delivery terms based on business requirements, market’s conditions and performances
- Receiving Purchase Orders and transmitting them to HQ on time before shipping plan deadlines
- Throughout the year tracks and monitors weekly shipments – prepares reports for all major clients with LY v/s TY analysis and ensures shipments are delivered on time and within budget.
- Liaises with all parties involved (Clients, Showroom Manager, Wholesale Team) in:
- Evaluating and accepting exceptional returns (faulty garments from production or transit) based on business guidelines
- Coordinating clients regarding faulty returns and end of seasons stock returns in line with business processes and timelines and according to commercial agreements
- Coordinates the weekly release of merchandise with Italian Group companies, credit managers, commercial team and clients.
- Communicates to clients and handles discrepancies and finds solutions to issues related to shortages and overages of product.
- Coordinates with Italian warehouse and clients to guarantee logistics procedures are followed based on business guidelines set out based on business requirements.
- Supports Operation Manager in projects and activities related to logistics, operation and custom operations.
IT SYSTEMS
- Creation of customers codes within Group’s proprietary systems.
- Creation and Update of customers records within Group’s proprietary systems.
- Responsible for customer cross systems database accuracy.
- Responsible for data quality and IT issue detecting.
- Interprets business needs and liaises with Operation Manager in defining solutions to improve efficient and effective process and procedures.
CUSTOMER CARE
- Deals directly with customers either by telephone, electronically or face to face.
- Responds promptly to customer inquiries.
- Handles and resolves customer complaints.
- Obtains and evaluates all relevant information to handle inquiries and complaints.
- Instructs Group’s Suppliers for any specific client’s requirements (i.e. special tickets, etc.).
GENERAL DUTIES
- Attends Wholesale Committees updating the Wholesale Team on relevant matters impacting the business and related to Logistics, Operations and Customer Care.
- Monitors and reviews relevant processes and procedures with critical and lateral thinking in order to suggest improvements and incremental solutions.
- Provides the Wholesale team with ad hoc and seasonal reports necessary to define plans of action and projects on K-Accounts.
- Manages ad hoc projects if requested.
Omnichannel Operations Coordinator employer: Max Mara Fashion Group
Max Mara Fashion Group is an exceptional employer that fosters a dynamic and collaborative work environment, where passion for fashion meets commitment to quality. As an Omnichannel Operations Coordinator, you will benefit from comprehensive training and growth opportunities within a family-owned company that values tradition while embracing innovation. With a global presence and a focus on employee well-being, Max Mara offers a unique chance to contribute to a renowned brand while developing your career in the heart of the fashion industry.
StudySmarter Expert Advice🤫
We think this is how you could land Omnichannel Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Max Mara. Use LinkedIn to connect and engage with current employees or alumni from your school. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their logistics and operations processes, and think about how you can contribute to improving them. Show that you’re not just interested in the role but also in the brand's values and mission.
✨Tip Number 3
Practice your communication skills! As an Omnichannel Operations Coordinator, you'll be dealing with clients and teams regularly. Role-play common scenarios with friends or family to build confidence in handling inquiries and complaints effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Max Mara family. Let’s get you that dream job!
We think you need these skills to ace Omnichannel Operations Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Omnichannel Operations Coordinator role. Highlight any logistics, operations, or customer care experience you have, as these are key areas for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Max Mara and how your background makes you a perfect fit for the team. Don’t forget to mention specific examples from your past roles.
Showcase Your Analytical Skills:Since the role involves analysing shipping performance and preparing reports, make sure to highlight any relevant analytical skills or experiences in your application. We love candidates who can think critically and suggest improvements!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Max Mara Fashion Group
✨Know Your Logistics Inside Out
Make sure you brush up on logistics and operations concepts relevant to the role. Be prepared to discuss how you would analyse shipping performance and suggest improvements. Familiarise yourself with common industry terms and practices, as this will show your understanding of the field.
✨Showcase Your Customer Care Skills
Since customer care is a key part of the role, think of examples where you've successfully handled customer inquiries or complaints. Be ready to explain how you would approach resolving issues and maintaining client relationships, as this will demonstrate your ability to manage customer expectations effectively.
✨Prepare for Data-Driven Discussions
The role involves working with data and IT systems, so be prepared to discuss your experience with data analysis and reporting. Think about how you can ensure data quality and accuracy in customer records, and be ready to share any tools or systems you’ve used in the past.
✨Understand the Company Culture
Research Max Mara's values and culture before the interview. Understanding their commitment to quality and tradition will help you align your answers with their ethos. Show enthusiasm for their brand and how you can contribute to their holistic approach to customers.
