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For Companies At a Glance
- Tasks: Join us as an Omnichannel Operations Analyst, managing e-commerce and warehouse operations.
- Company: Max Mara is a renowned Italian fashion house, blending tradition with modern style since 1951.
- Benefits: Enjoy a dynamic work environment with opportunities for training and development.
- Why this job: Be part of a global team that values creativity and innovation in the fashion industry.
- Qualifications: Team players with problem-solving skills are encouraged to apply; Italian language is a plus.
- Other info: Ideal for high school and college students looking to kickstart their careers in fashion operations.
The predicted salary is between 30000 - 42000 £ per year.
ABOUT MAX MARA
An Italian House of Brands, Family Owned Since 1951. Passion, commitment and tradition have created a unique fashion style: today, 10 Main Brands and more than 60 different Collections find common ground in quality, style and respect for the distinctive feature that make Max Mara Fashion Group one of the most famous worldwide. Max Mara Fashion Group, with 41 companies and over 5,500 employees, operates in 105 countries. Our ecosystem comprises 44 Depts, including Fashion Design, Marketing, Operations, Retail, Stores, ICT, Architecture Design, Economics, BI, etc., in a holistic approach to our Customers and leveraging new digital competencies.
ECOMMERCE OPERATIONS
- To ensure orders are fulfilled timely and meet the required standards
- To monitor and coordinate DC's incoming stock
- To liaise with Customer Service and the Ecommerce team in order to provide fast and tailor designed solutions to customers’ issues
- To monitor the ecommerce platform in order to maintain it tidy and orderly
- To ensure supplies are sufficient for the business as well as correctly distributed to the different channels (e-commerce, retail, wholesale, outlet)
- Point of reference for last-mile carriers used for Max Mara Digital distribution
- To train, support and coordinate the staff throughout their daily activities (shipping, returns processing, stock handling)
WAREHOUSE OPERATIONS
- To liaise with the warehouse staff in order to manage the stock: receipt, storage, retrieval and timely delivery of goods
- Planning, organizing and controlling of the warehouse overall operations
- To plan out all warehouse resources and activities in order to meet business needs and objectives
- Responsible to set targets for improvement
- To manage staff’s development by internal/on-job training
- To implement cost-efficient principles as well as operations to meet company's budget in all aspects of warehouse transactions and activities
STORES OPERATIONS
- To provide support during seasonal activities such as inventories, relabelling, End Of Season returns
- To provide support during daily activities such as B2C / B2E, goods receiving, goods transferring
- To investigate, flag and approve any shortages, overages, discrepancies within incoming stock
- To provide packaging / hardware according to each store’s needs
- To ensure all the stores recall new stock without delays
- To ensure staff follow the procedures and is appropriately trained
IT INFRASTRUCTURE AND HELPDESK FIRST LEVEL
- Based on business needs and respecting given budgets, responsible to build a local suppliers network to provide networks and hardwares with the objective to fully localize the purchase of them
- To ensure networks, hardware and other IT infrastructures are up to date, efficient and correctly serve the business operations throughout stores, warehouses and head office
- To guarantee taking charge of stores tickets and organize/distribute them based on business priorities respecting needs and SLAs
Competence and skills
- Pro - Activity
- Teamwork
- Problem Solving
- Stress management and pressure handling
- Priorities Management
- Italian language preferred but not required
Omnichannel Operations Analyst employer: Max Mara Fashion Group
Contact Detail:
Max Mara Fashion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Omnichannel Operations Analyst
✨Tip Number 1
Familiarise yourself with the omnichannel retail landscape. Understanding how different channels interact and the importance of seamless customer experiences will give you an edge in interviews.
✨Tip Number 2
Network with professionals in the fashion and e-commerce sectors. Attend industry events or join online forums to connect with people who can provide insights into Max Mara's operations and culture.
✨Tip Number 3
Brush up on your data analysis skills. Being able to interpret and leverage data effectively is crucial for an Omnichannel Operations Analyst, so consider taking a short course if needed.
✨Tip Number 4
Research Max Mara’s values and recent initiatives. Showing that you understand their brand ethos and current projects during your discussions can demonstrate your genuine interest in the role.
We think you need these skills to ace Omnichannel Operations Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and skills required for the Omnichannel Operations Analyst position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Tailored CV: Ensure your CV reflects relevant experience in e-commerce operations, warehouse management, and teamwork. Use specific examples that demonstrate your problem-solving skills and ability to work under pressure.
Write a Compelling Cover Letter: In your cover letter, express your passion for the fashion industry and Max Mara's values. Highlight your understanding of omnichannel operations and how you can contribute to their success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Max Mara Fashion Group
✨Understand the Omnichannel Concept
Make sure you have a solid grasp of what omnichannel operations entail. Be prepared to discuss how different channels interact and how you can optimise processes across e-commerce, retail, and wholesale.
✨Showcase Your Problem-Solving Skills
Since the role involves addressing customer issues and operational challenges, think of examples from your past experiences where you've successfully resolved problems. Highlight your analytical skills and ability to think on your feet.
✨Demonstrate Teamwork Experience
This position requires collaboration with various departments. Be ready to share instances where you've worked effectively in a team, especially in high-pressure situations, to achieve common goals.
✨Familiarise Yourself with IT Infrastructure
As the role involves liaising with IT for operational efficiency, brush up on your knowledge of IT systems and infrastructure. Be prepared to discuss how you can contribute to maintaining and improving these systems.
