At a Glance
- Tasks: Deliver exceptional luxury service and build strong client relationships.
- Company: Max Mara, a leading luxury fashion brand with a commitment to excellence.
- Benefits: Competitive salary, employee discounts, and a vibrant work environment.
- Other info: Join a diverse team that values equality and personal growth.
- Why this job: Be a brand ambassador and make a real impact in the luxury retail world.
- Qualifications: 3-5 years in luxury retail, strong communication skills, and a passion for fashion.
The predicted salary is between 30000 - 40000 £ per year.
As a Senior Client Advisor, you embody the Max Mara DNA and play a key role in delivering an exceptional luxury experience. You will act as a Brand Ambassador, driving sales performance through strong client relationships, mentoring junior team members, and ensuring excellence in every stage of the client journey.
Main Responsibilities:
- Deliver an outstanding and personalized service in line with Max Mara’s heritage and luxury standards.
- Drive individual and team performance to achieve the store’s overall business objectives.
- Act as a role model, supporting and guiding junior team members in clienteling and selling techniques.
- Build, maintain, and expand a loyal client portfolio through consistent follow‑up and personalized communication.
- Ensure the highest level of visual presentation and product care, in accordance with corporate guidelines.
- Handle complex customer requests and complaints with professionalism and discretion.
- Stay constantly updated on product knowledge, brand collections, and fashion trends.
- Promote a culture of excellence and customer-centricity within the store.
Profile:
- The ideal candidate will have at least 3–5 years of experience in luxury retail, ideally within ready‑to‑wear or accessories.
- Demonstrate strong interpersonal and communication skills, with fluent English (additional languages are a plus).
- Show a proven track record of building and retaining high‑value client relationships.
- Be results‑driven, proactive, and passionate about delivering superior customer experiences.
- Exhibit leadership qualities and the ability to inspire others through example.
- Maintain impeccable presentation, professionalism, and in-depth understanding of luxury service standards.
We are committed to equality of opportunity for all employees. We accept and value the differences between people, without any bias, including but not limited to: race, ethnicity, gender, gender identity, sexual orientation, age, social class, physical ability or attributes, religious or ethical values system, national origin, and political beliefs.
Senior Sales Assistant - Max Mara Flagship London employer: Max Mara Fashion Group
Max Mara is an exceptional employer that champions a culture of excellence and customer-centricity, making it an ideal place for those passionate about luxury retail. Located in the heart of London, our flagship store offers a dynamic work environment where employees can thrive through mentorship opportunities, continuous training, and a commitment to personal growth. Join us to be part of a prestigious brand that values diversity and fosters strong client relationships while delivering unparalleled service.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Sales Assistant - Max Mara Flagship London
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury retail space, especially those who might know someone at Max Mara. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or even a casual meet-up, let your passion for luxury retail shine through. Be yourself and let them see why you're the perfect fit for their team.
✨Tip Number 3
Do your homework! Familiarise yourself with Max Mara’s latest collections and brand ethos. This knowledge will not only impress but also help you connect your experience to their values during conversations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Max Mara family. Don’t miss out!
We think you need these skills to ace Senior Sales Assistant - Max Mara Flagship London
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for luxury retail shine through! Share specific experiences that highlight your dedication to delivering exceptional customer service and how you embody the Max Mara brand values.
Highlight Your Client Relationships:Make sure to emphasise your ability to build and maintain strong client relationships. Use examples from your past roles to demonstrate how you've successfully managed a loyal client portfolio and driven sales performance.
Be a Team Player:As a Senior Client Advisor, you'll be mentoring junior team members. In your application, mention any leadership experiences you have and how you've supported others in achieving their goals. We love seeing candidates who can inspire and uplift their teams!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to see your application and get to know you better. Don’t forget to double-check your application for any typos or errors before hitting send!
How to prepare for a job interview at Max Mara Fashion Group
✨Know Your Brand Inside Out
Before the interview, dive deep into Max Mara's heritage, values, and current collections. Being able to discuss specific pieces and how they align with the brand's identity will show your passion and commitment.
✨Showcase Your Client Relationship Skills
Prepare examples of how you've built and maintained high-value client relationships in the past. Highlight your approach to personalised service and how you handle complex requests, as this is crucial for a Senior Client Advisor role.
✨Demonstrate Leadership Qualities
Think of instances where you've mentored or guided junior team members. Share these experiences during the interview to illustrate your ability to inspire and lead others, which is key for this position.
✨Stay Updated on Trends
Make sure you're aware of the latest fashion trends and how they relate to Max Mara's offerings. This knowledge will not only impress your interviewers but also show that you're proactive and passionate about the luxury retail industry.
