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For Companies At a Glance
- Tasks: Deliver exceptional luxury service and build strong client relationships at Max Mara.
- Company: Join the iconic Max Mara Fashion Group, a leader in modern pret-à-porter.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be a brand ambassador and make a real impact in luxury retail.
- Qualifications: 3-5 years of luxury retail experience and strong communication skills required.
- Other info: Embrace a culture of excellence and customer-centricity in a global fashion leader.
The predicted salary is between 36000 - 60000 £ per year.
As a Senior Client Advisor you embody the Max Mara DNA and play a key role in delivering an exceptional luxury experience. You will act as a Brand Ambassador driving sales performance through strong client relationships, mentoring junior team members and ensuring excellence in every stage of the client journey.
Main Responsibilities
- Deliver an outstanding and personalized service in line with Max Mara's heritage and luxury standards.
- Drive individual and team performance to achieve the store's overall business objectives.
- Act as a role model supporting and guiding junior team members in clienteling and selling techniques.
- Build, maintain and expand a loyal client portfolio through consistent follow‐up and personalized communication.
- Ensure the highest level of visual presentation and product care in accordance with corporate guidelines.
- Handle complex customer requests and complaints with professionalism and discretion.
- Stay constantly updated on product knowledge, brand collections and fashion trends.
- Promote a culture of excellence and customer‐centricity within the store.
Profile
- Have at least 3-5 years of experience in luxury retail ideally within ready‐to‐wear or accessories.
- Demonstrate strong interpersonal and communication skills with fluent English (additional languages are a plus).
- Show a proven track record of building and retaining high‐value client relationships.
- Be results‐driven, proactive and passionate about delivering superior customer experiences.
- Exhibit leadership qualities and the ability to inspire others through example.
- Maintain impeccable presentation, professionalism and an in‐depth understanding of luxury service standards.
Senior Client Advisor Max Mara Flagship Store London employer: Max Mara Fashion Group
Contact Detail:
Max Mara Fashion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Advisor Max Mara Flagship Store London
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury retail world, especially those who might have ties to Max Mara. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for luxury fashion shine through. Share stories about how you've built client relationships and delivered exceptional service.
✨Tip Number 3
Research, research, research! Know the latest Max Mara collections and trends inside out. This will not only impress your interviewers but also show that you're genuinely interested in the brand.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the Max Mara family right from the start.
We think you need these skills to ace Senior Client Advisor Max Mara Flagship Store London
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury retail shine through! Share specific experiences that highlight your commitment to delivering exceptional customer service and how you embody the Max Mara DNA.
Highlight Your Client Relationships: Make sure to emphasise your track record in building and maintaining high-value client relationships. Use examples that demonstrate your ability to connect with clients and provide personalised service that keeps them coming back.
Demonstrate Leadership Skills: As a Senior Client Advisor, you'll be guiding junior team members. In your application, mention any mentoring or leadership experiences you've had, showcasing how you inspire others and drive team performance.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Max Mara Fashion Group
✨Know Your Max Mara Inside Out
Before the interview, dive deep into Max Mara's history, values, and current collections. Being able to discuss their heritage and how it influences their luxury service will show your passion and alignment with the brand.
✨Showcase Your Client Relationship Skills
Prepare examples of how you've built and maintained high-value client relationships in the past. Highlight specific strategies you used to ensure customer satisfaction and loyalty, as this is crucial for a Senior Client Advisor role.
✨Demonstrate Leadership Qualities
Think of instances where you've mentored or guided junior team members. Be ready to share how you inspired others and contributed to a positive team environment, as this will resonate well with their focus on teamwork.
✨Stay Fashion-Forward
Keep up with the latest fashion trends and be prepared to discuss them during your interview. Showing that you're knowledgeable about the industry will not only impress but also demonstrate your commitment to delivering exceptional service.
