At a Glance
- Tasks: Coordinate logistics, operations, and customer care for a leading fashion brand.
- Company: Join Max Mara, a prestigious Italian fashion house with a rich heritage.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Exciting role with diverse responsibilities and career advancement potential.
- Why this job: Be part of a global team shaping the future of fashion and customer experience.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
ABOUT MAX MARA
An Italian House of Brands, Family Owned Since 1951. Passion, commitment and tradition have created a unique fashion style: today, 10 Main Brands and more than 60 different Collections find common ground in quality, style and respect for the distinctive feature that make Max Mara Fashion Group one of the most famous worldwide. Max Mara Fashion Group, with 41 companies and over 5,500 employees, operates in 105 countries. Our ecosystem comprises 44 Depts, including Fashion Design, Marketing, Operations, Retail, Stores, ICT, Architecture Design, Economics, BI, etc., in a holistic approach to our Customers and leveraging new digital competencies.
ABOUT THE ROLE
Max Mara LTD’s Omnichannel Operations Coordinator is a complete and well-rounded role whose main responsibilities cover both front and back-end activities. Core tasks range mainly across logistics, operations and customer care allowing the Omnichannel Operations Coordinator a full and thorough understanding of the Company dynamics.
LOGISTICS AND OPERATIONS
- Draws analysis of shipping performance and prepares reports to identify and recommend any areas for improvement highlighting Clients’ issues and needs.
- Coordinates the Sales Managers in collecting and filing clients’ forward orders and any relevant back-up documentation.
- Coordinates with all Key-Accounts and Sales Managers in the finalisation of the Purchase Orders ensuring these are in line with business directives and checking their correspondence to the contractual relevant terms.
- Organises calls and meetings with key-clients to remain updated about business needs and operational procedures:
- Analysing their business procedures.
- Clarifying objectives and requirements related to production and shipping deadlines as well as specific clients’ needs.
- Negotiating delivery terms based on business requirements, market’s conditions and performances.
- Receiving Purchase Orders and transmitting them to HQ on time before shipping plan deadlines.
- Throughout the year tracks and monitors weekly shipments – prepares reports for all major clients with LY v/s TY analysis and ensures shipments are delivered on time and within budget.
- Liaises with all parties involved (Clients, Showroom Manager, Wholesale Team) in:
- Evaluating and accepting exceptional returns (faulty garments from production or transit) based on business guidelines.
- Coordinating clients regarding faulty returns and end of seasons stock returns in line with business processes and timelines and according to commercial agreements.
- Coordinates the weekly release of merchandise with Italian Group companies, credit managers, commercial team and clients.
- Communicates to clients and handles discrepancies and finds solutions to issues related to shortages and overages of product.
- Coordinates with Italian warehouse and clients to guarantee logistics procedures are followed based on business guidelines set out based on business requirements.
- Supports Operation Manager in projects and activities related to logistics, operation and custom operations.
IT SYSTEMS
- Creation of customers codes within Group’s proprietary systems.
- Creation and Update of customers records within Group’s proprietary systems.
- Responsible for customer cross systems database accuracy.
- Responsible for data quality and IT issue detecting.
- Interprets business needs and liaises with Operation Manager in defining solution to improve efficient and effective process and procedures.
CUSTOMER CARE
- Deals directly with customers either by telephone, electronically or face to face.
- Responds promptly to customer inquiries.
- Handles and resolves customer complaints.
- Obtains and evaluates all relevant information to handle inquiries and complaints.
- Instructs Group’s Suppliers for any specific client’s requirements (i.e. special tickets, etc.).
GENERAL DUTIES
- Attends Wholesale Committees updating the Wholesale Team on relevant matters impacting the business and related to Logistics, Operations and Customer Care.
- Monitors and reviews relevant processes and procedures with critical and lateral thinking in order to suggest improvements and incremental solutions.
- Provides the Wholesale team with ad hoc and seasonal reports necessary to define plans of action and projects on K-Accounts.
- Manages ad hoc projects if requested.
Omnichannel Operations Coordinator in London employer: Max Mara Fashion Group
Max Mara Fashion Group is an exceptional employer that fosters a dynamic and collaborative work environment, where passion for fashion meets commitment to quality. As an Omnichannel Operations Coordinator, you will benefit from comprehensive training and growth opportunities within a family-owned company that values tradition while embracing innovation. With a global presence and a focus on employee well-being, Max Mara offers a unique chance to be part of a prestigious brand that prioritises both professional development and a supportive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Omnichannel Operations Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Max Mara. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Show us how your passion aligns with Max Mara's commitment to quality and style.
✨Tip Number 3
Practice your responses to common interview questions. We want to see your problem-solving skills, especially when it comes to logistics and customer care.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be one step closer to joining the Max Mara family.
We think you need these skills to ace Omnichannel Operations Coordinator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Omnichannel Operations Coordinator role. Highlight relevant experience in logistics, operations, and customer care. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Max Mara and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Analytical Skills:Since the role involves analysing shipping performance and preparing reports, make sure to mention any experience you have with data analysis or reporting. We appreciate candidates who can think critically and suggest improvements!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Max Mara!
How to prepare for a job interview at Max Mara Fashion Group
✨Know Your Logistics Inside Out
Make sure you brush up on logistics and operations concepts relevant to the role. Be prepared to discuss how you would analyse shipping performance and suggest improvements. Familiarise yourself with common industry terms and practices, as this will show your understanding of the field.
✨Showcase Your Customer Care Skills
Since customer care is a big part of the role, think of examples where you've successfully handled customer inquiries or complaints. Prepare to explain how you would approach resolving issues and maintaining client relationships, as this will demonstrate your ability to manage customer expectations effectively.
✨Be Ready for Data Discussions
The role involves working with IT systems and data accuracy, so be prepared to talk about your experience with data management. Think about how you can ensure data quality and what steps you would take to detect and resolve IT issues. This will highlight your analytical skills and attention to detail.
✨Understand the Company Culture
Research Max Mara's values and culture before the interview. Be ready to discuss how your personal values align with theirs, especially regarding passion, commitment, and tradition. Showing that you understand and respect their brand will set you apart from other candidates.
