At a Glance
- Tasks: Assist customers with a luxury shopping experience and drive sales.
- Company: Max Mara, a leading name in modern fashion since 1951.
- Benefits: Attractive salary, full training, and potential for permanent work.
- Other info: Be part of a diverse team committed to equality and excellence.
- Why this job: Join a prestigious brand and develop your retail skills in a dynamic environment.
- Qualifications: 1-3 years of retail experience; luxury experience is a plus.
The predicted salary is between 31500 - 38500 £ per year.
- Full-time
Job Description
- FULL-TIME CLIENT
- MARA - SELFRIDGES
The sales assistant is responsible for sharing the methodology and DNA of the company to clients in order to drive sales, grow the base and sustain the brand.
Main Responsibilities
- Assists the customers in accordance with the Brand philosophy, service and quality standards
- Pursue the specific objectives assigned by the Store Manager in order to contribute in the achievement of the overall objectives of the store, both individually and in a team
- Ensure that all merchandise is properly displayed and organized;
- Maintain and update professional and technical knowledge;
- Delivers excellent service to ensure high levels of customer satisfaction;
- Deals with customer queries and complaints;
- Acts as ambassador of the customer-centric logic within the store;
Profile
The ideal candidate will
- Demonstrate good conversational English.
- Have minimum 1-3 years of Retail experience; luxury a plus.
- Develop and maintain strong client relationships.
- Ensure each customer receives a consistent and professional service
- Be motivated to achieve personal and team goals and
- Continuously maintain high standards.
Potential permanent work for good candidates. Full training will be given, attractive salary and package offered.
ABOUT MAX MARA FASHION GROUP
Max Mara Fashion Group is recognized worldwide as the forerunner of modern pret‑à‑porter.
The first Italian clothing company, founded in 1951, with the aim of offering "haute de gamme" women's clothing produced according to industrial processes of excellence.
Passion, commitment and tradition have created a unique fashion style
- 9 brands
- 60+ collections per season
- 14,000,000+ items sold per year
- 105 countries in the world
- 2,500+ mono-brand stores
- 10,000+ multi-brand stores
- 27 languages spoken
- 5,500+ collaborators in the world
Our organisational structure is based on 44 Departments including Fashion Design, Marketing & Sales, Operations, Retail, ICT, Architecture Design, Economics, BI, etc.
We are committed to equality of opportunity for all employees.
We accept and value the differences between people, without any bias, including but not limited to: race, ethnicity, gender, gender identity, sexual orientation, age, social class, physical ability or attributes, religious or ethical values system, national origin, and political beliefs.
Full-Time Client Advisor - Max Mara - Selfridges in London employer: Max Mara Fashion Group
Max Mara Fashion Group is an exceptional employer, offering a vibrant work culture in the heart of London’s Marylebone. With a commitment to employee growth and development, we provide extensive training opportunities and a supportive environment that values teamwork and creativity. Join us to be part of a prestigious brand where your contributions directly impact our success and where you can thrive in the luxury fashion industry.
StudySmarter Expert Advice🤫
We think this is how you could land Full-Time Client Advisor - Max Mara - Selfridges in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Max Mara Fashion Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Max Mara Fashion Group!
We think you need these skills to ace Full-Time Client Advisor - Max Mara - Selfridges in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Max Mara Fashion Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Max Mara Fashion Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Max Mara Fashion Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Max Mara Fashion Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
