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For Companies At a Glance
- Tasks: Assist customers in a luxury retail environment and achieve sales targets.
- Company: Join the iconic Max Mara Fashion Group, a leader in modern fashion.
- Benefits: Gain valuable retail experience and develop your customer service skills.
- Why this job: Be part of a prestigious brand and enhance your career in fashion.
- Qualifications: Retail experience and strong customer service skills are essential.
- Other info: Full-time role with opportunities for growth in a dynamic team.
The predicted salary is between 24000 - 36000 £ per year.
ABOUT MAX MARA FASHION GROUP
Max Mara Fashion Group is recognised throughout the world as the precursor of modern pret-à-porter fashion. The Company was founded in 1951 with the aim of offering “haute de gamme” feminine clothing, produced according to excellent industrial processes. Passion, commitment and tradition have created a unique fashion style.
Marella Sales Assistant (24 Hour/Week Contract) – Harrods – London
The Sales Assistant is responsible for assisting customers during the purchase process. S/he reports to the Store Coordinator.
- Pursue the specific objectives assigned by the Retail Management in order to contribute to the achievement of the overall objectives of the store, both in terms of quantity (budget, turnover, profitability) and quality (Brand image).
- Follow and apply the Brand guidelines in relation to the standard service model and the required level of relationship with the customers. Guarantee the image of the corner and her/his personal image, following the Brand guidelines.
- Perform the duties assigned by the Store Coordinator, related to the needs of the stores, for instance: taking care of the visual merchandising, both in store following the VM guidelines; receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Maintain and update professional and technical knowledge as trained and provided by high-ranking Managers.
- Develop the database and implement CRM activities in accordance with Brand guidelines and by using the given tools (iPad, Mobile, etc).
Proven experience in the retail sector, preferably in similar roles.
- Strong knowledge of KPIs and the ability to analyse and act on them to optimise performance.
- Strong customer service skills with a luxury-focused mindset, excellent communication abilities, and a proactive approach to sales.
- Experienced in building rapport with clients, achieving sales targets, maintaining high visual merchandising standards, and delivering a premium shopping experience in a fast-paced retail environment.
- Proficiency in Excel and Word for managing daily operations.
- Experience in stockroom management and inventory maintenance.
- Full-time availability (please note that part-time applicants will not be considered).
Assistant Sales Advisor in London employer: Max Mara Fashion Group
Contact Detail:
Max Mara Fashion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Sales Advisor in London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Max Mara's history, values, and latest collections. This will not only help you stand out in interviews but also show your genuine passion for the brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your sales pitch! Since the role is all about assisting customers, be ready to demonstrate your customer service skills. Role-play scenarios with friends to boost your confidence and refine your approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Max Mara. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Assistant Sales Advisor in London
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! We want to see how your passion aligns with Max Mara's commitment to quality and style. Share any relevant experiences that highlight your enthusiasm for the brand.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Assistant Sales Advisor role. Highlight your retail experience and customer service skills, especially in luxury settings. We appreciate when applicants take the time to connect their background to what we do at Max Mara.
Be Clear and Concise: Keep your application straightforward and to the point. We love a well-structured application that clearly outlines your skills and experiences. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re serious about joining the Max Mara team!
How to prepare for a job interview at Max Mara Fashion Group
✨Know Your Brand Inside Out
Before the interview, dive deep into Max Mara's history, values, and current collections. Understanding their brand philosophy will not only impress your interviewers but also help you align your answers with their expectations.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you successfully met sales targets or enhanced customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your proactive approach to sales.
✨Visual Merchandising Matters
Familiarise yourself with visual merchandising principles and be ready to discuss how you would apply them in-store. Bring ideas on how to enhance the shopping experience while adhering to brand guidelines, as this shows your commitment to maintaining high standards.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating customer interactions. Practice handling various customer scenarios, focusing on building rapport and providing exceptional service, which is crucial for a luxury-focused environment like Max Mara.
