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- Tasks: Assist customers in a luxury retail environment and maintain visual merchandising standards.
- Company: Join the iconic Max Mara Fashion Group, a leader in modern fashion since 1951.
- Benefits: Gain valuable retail experience and develop your skills in a prestigious setting.
- Why this job: Be part of a passionate team and contribute to a premium shopping experience.
- Qualifications: Retail experience with strong customer service skills and a luxury-focused mindset.
- Other info: Full-time role with opportunities for growth in a dynamic fashion environment.
The predicted salary is between 24000 - 36000 £ per year.
ABOUT MAX MARA FASHION GROUP
Max Mara Fashion Group is recognised throughout the world as the precursor of modern pret-à-porter fashion. The Company was founded in 1951 with the aim of offering “haute de gamme” feminine clothing, produced according to excellent industrial processes. Passion, commitment and tradition have created a unique fashion style.
Marella Sales Assistant (24 Hour/Week Contract) – Harrods – London
The Sales Assistant is responsible for assisting customers during the purchase process, pursuing specific objectives assigned by the Retail Management to contribute to the overall objectives of the store, both in terms of quantity (budget, turnover, profitability) and quality (Brand image).
- Follow and apply the Brand guidelines in relation to the standard service model and the required level of relationship with the customers.
- Guarantee the image of the corner and personal image, following the Brand guidelines.
- Perform duties assigned by the Store Coordinator, related to the needs of the stores, such as taking care of visual merchandising, both in-store following the VM guidelines.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Maintain and update professional and technical knowledge as trained and provided by high-ranking Managers.
- Develop the database and implement CRM activities in accordance with Brand guidelines using the given tools (iPad, Mobile, etc).
Proven experience in the retail sector, preferably in similar roles:
- Strong knowledge of KPIs and the ability to analyse and act on them to optimise performance.
- Strong customer service skills with a luxury-focused mindset, excellent communication abilities, and a proactive approach to sales.
- Experienced in building rapport with clients, achieving sales targets, maintaining high visual merchandising standards, and delivering a premium shopping experience in a fast-paced retail environment.
- Proficiency in Excel and Word for managing daily operations.
- Experience in stockroom management and inventory maintenance.
- Full-time availability (please note that part-time applicants will not be considered).
Assistant Retail Assistant in London employer: Max Mara Fashion Group
Contact Detail:
Max Mara Fashion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Retail Assistant in London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Max Mara's history, values, and latest collections. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to simulate real-life scenarios. This will boost your confidence and prepare you for those tricky questions about handling customer interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Max Mara team. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant Retail Assistant in London
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion shine through! Share why you’re excited about the opportunity to work with Max Mara and how their brand philosophy resonates with you. We want to see your enthusiasm!
Highlight Relevant Experience: Make sure to showcase any previous retail experience you have, especially in luxury settings. We’re looking for candidates who can demonstrate strong customer service skills and a knack for achieving sales targets, so don’t hold back!
Tailor Your Application: Take the time to customise your CV and cover letter for this role. Mention specific skills that align with the job description, like your knowledge of KPIs or visual merchandising. We appreciate when applicants take the extra step to connect their experience with our needs.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Max Mara Fashion Group
✨Know Your Brand
Before the interview, dive deep into Max Mara's history and brand philosophy. Understand their commitment to quality and how they position themselves in the luxury market. This knowledge will help you align your answers with their values and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service, especially in a retail setting. Highlight situations where you went above and beyond to create a premium shopping experience, as this is crucial for a Sales Assistant role.
✨Familiarise Yourself with KPIs
Brush up on key performance indicators relevant to retail. Be ready to discuss how you've used KPIs in previous roles to drive sales or improve customer satisfaction. This shows that you understand the business side of retail and can contribute to achieving store objectives.
✨Dress the Part
Since you're applying for a position in a luxury fashion brand, make sure to dress appropriately for the interview. Opt for smart, stylish attire that reflects the brand's image. This not only demonstrates your understanding of the brand but also sets a positive first impression.
