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For Companies At a Glance
- Tasks: Assist customers and drive sales while embodying the brand's philosophy.
- Company: Join Max Mara, a global leader in luxury fashion since 1951.
- Benefits: Attractive salary, full training, and potential for permanent work.
- Why this job: Be part of a dynamic team and elevate customer experiences in luxury retail.
- Qualifications: 1-3 years of retail experience; luxury experience is a plus.
- Other info: Opportunity to grow within a renowned fashion group with a commitment to diversity.
The predicted salary is between 28800 - 43200 £ per year.
Overview
FULL TIME CLIENT ADVISOR @WEEKEND MAX MARA STORE
The sales assistant is responsible for sharing the methodology and DNA of the company to clients in order to drive sales, grow the base and sustain the brand.
Responsibilities
- Assists the customers in accordance with the Brand philosophy, service and quality standards
- Pursue the specific objectives assigned by the Store Manager in order to contribute in the achievement of the overall objectives of the store, both individually and in a team
- Ensure that all merchandise is properly displayed and organized
- Maintain and update professional and technical knowledge
- Delivers excellent service to ensure high levels of customer satisfaction
- Deals with customer queries and complaints
- Acts as ambassador of the customer-centric logic within the store
Profile
- Demonstrate good conversational English
- Have minimum 1-3 years of Retail experience; luxury a plus
- Develop and maintain strong client relationships
- Ensure each customer receives a consistent and professional service
- Be motivated to achieve personal and team goals
- Continuously maintain high standards
Potential permanent work for good candidates. Full training will be given, attractive salary and package offered.
About Max Mara Fashion Group
Max Mara Fashion Group is recognized worldwide as the forerunner of modern pret-à-porter. The first Italian clothing company, founded in 1951, with the aim of offering \”haute de gamme\” women\’s clothing produced according to industrial processes of excellence.
Passion, commitment and tradition have created a unique fashion style:
- 9 brands
- 60+ collections per season
- 14,000,000+ items sold per year
- 105 countries in the world
- 2,500+ mono-brand stores
- 10,000+ multi-brand stores
- 27 languages spoken
- 5,500+ collaborators in the world
Our organisational structure is based on 44 Departments including Fashion Design, Marketing & Sales, Operations, Retail, ICT, Architecture Design, Economics, BI, etc.
We are committed to equality of opportunity for all employees. We accept and value the differences between people, without any bias, including but not limited to: race, ethnicity, gender, gender identity, sexual orientation, age, social class, physical ability or attributes, religious or ethical values system, national origin, and political beliefs.
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FULL TIME CLIENT ADVISOR - WEEKEND MAX MARA STORE - LONDON employer: Max Mara Fashion Group
Contact Detail:
Max Mara Fashion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FULL TIME CLIENT ADVISOR - WEEKEND MAX MARA STORE - LONDON
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Max Mara's history, values, and product lines. This will help you connect with customers and show them that you're genuinely passionate about what you’re selling.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different customer scenarios. The better you are at dealing with queries and complaints, the more confident you'll feel during the interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the store culture and what they look for in a candidate. Plus, it shows your enthusiasm for the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can showcase your understanding of the brand and why you’d be a great fit for the team right from the start.
We think you need these skills to ace FULL TIME CLIENT ADVISOR - WEEKEND MAX MARA STORE - LONDON
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! Share why you’re excited about the Max Mara brand and how you connect with its philosophy. We want to see that spark!
Highlight Your Retail Experience: Make sure to mention any retail experience you have, especially in luxury settings. We’re looking for candidates who can demonstrate their ability to build strong client relationships and deliver top-notch service.
Be Professional Yet Personal: While we want you to be professional in your application, don’t shy away from showing a bit of your personality. A conversational tone can make your application stand out and feel more relatable!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Max Mara!
How to prepare for a job interview at Max Mara Fashion Group
✨Know the Brand Inside Out
Before your interview, dive deep into Max Mara's history, values, and product lines. Understanding the brand's DNA will help you articulate how you can embody their philosophy and enhance customer experience.
✨Showcase Your Retail Experience
Be ready to discuss your previous retail roles, especially in luxury settings. Highlight specific examples where you exceeded sales targets or provided exceptional customer service, as this will demonstrate your capability to contribute to the store's objectives.
✨Prepare for Customer Scenarios
Think of potential customer queries or complaints you might face in the role. Prepare responses that reflect a customer-centric approach, showcasing your problem-solving skills and ability to maintain high service standards.
✨Demonstrate Team Spirit
Max Mara values teamwork, so be prepared to discuss how you've collaborated with colleagues in the past. Share examples of how you’ve contributed to team goals and supported others, as this will show you’re a great fit for their culture.
