At a Glance
- Tasks: Lead a dynamic team to achieve commercial success and enhance customer experience.
- Company: Join Max Mara, a global leader in modern fashion since 1951.
- Benefits: Competitive salary, career growth, and a vibrant work culture.
- Other info: Embrace challenges and thrive in a supportive, innovative environment.
- Why this job: Be part of a passionate team shaping the future of luxury fashion.
- Qualifications: Experience in retail management, strong leadership, and a love for fashion.
The predicted salary is between 35000 - 45000 £ per year.
Responsibilities
- Efficiently organize, manage, and coordinate the resources assigned to achieve commercial results.
- Ensure that Client Advisors maintain the department's spaces (product organization and care).
- Guarantee that the level of Customer Experience in the department meets company standards.
- Collaborate with the management team (Operations Manager, Store Manager, and Sales Manager).
- Promote the growth and development of the department's team members.
- Ensure adherence to company procedures and codes of conduct.
- Identify and implement effective solutions to optimize the deployment of on-floor resources based on customer needs.
- Foster team motivation in collaboration with the management team.
- Promote and integrate the use of digital technologies within the scope of the role, particularly in process management and relationships with both internal and external stakeholders.
- Champion operational and cultural actions related to Sustainable Development, focusing on environmental care, business processes, and community well-being.
Qualifications
- The ideal candidate is a dynamic and goal-oriented professional with several years of experience in the role of Floor Manager, preferably within fashion and/or luxury companies with structured retail organizations.
- Excellent interpersonal skills, strong inclination for teamwork and human resource management.
- Results-driven with a passion for fashion and customer service excellence.
- Positive attitude, flexibility with working hours, and a strong commitment to continuous improvement.
- Strong leadership abilities, with a focus on motivating and developing team members.
About Max Mara Fashion Group
Max Mara Fashion Group is recognized worldwide as a pioneer of modern prêt-à-porter fashion. Founded in 1951, the company's mission has been to offer "haute de gamme" women's clothing, produced through exceptional industrial processes. Passion, commitment, and tradition have created a unique fashion style.
- 9 main brands
- 60+ fashion collections every season
- 14 million+ garments sold annually
- 2,500+ single-brand stores
- 10,000+ multi-brand shops
- 27 languages spoken across the Max Mara Fashion Group
- 5,500+ employees globally
Our ecosystem comprises 44 departments, including Fashion Design, Marketing & Sales, Operations, Retail, Stores, ICT, Architecture Design, Economics, BI, and more. The Digital Division, established in 2013, focuses on integrating the company's digital assets, including e-commerce solutions and digital marketing services. Discover your potential and thrive with Max Mara Fashion Group, where work means passion, embracing challenges, learning from each other, and contributing to a shared vision. Join our team and make your career a success!
Max Mara Fashion Group is an equal opportunity employer. We welcome and encourage candidates from all backgrounds to apply.
Floor Manager - Max Mara Flagship London in City of Westminster employer: Max Mara Fashion Group
Max Mara Fashion Group is an exceptional employer, offering a vibrant work culture that champions creativity and teamwork in the heart of London. With a strong commitment to employee growth, we provide numerous opportunities for professional development while fostering a sustainable environment that prioritises community well-being. Join us to be part of a prestigious brand that values passion, innovation, and excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager - Max Mara Flagship London in City of Westminster
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Max Mara Fashion Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Max Mara Fashion Group!
We think you need these skills to ace Floor Manager - Max Mara Flagship London in City of Westminster
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Max Mara Fashion Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Max Mara Fashion Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Max Mara Fashion Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Max Mara Fashion Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
