At a Glance
- Tasks: Support the Store Manager in daily operations and ensure an exceptional customer experience.
- Company: Join Max Mara, a renowned Italian fashion house with a commitment to quality and style.
- Benefits: Competitive salary, dynamic work environment, and opportunities for skill development.
- Other info: Flexible hours and a chance to grow in a global company.
- Why this job: Be part of a luxury retail experience and make a real impact on customer satisfaction.
- Qualifications: Experience in fashion retail, strong communication skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
Max Mara Fashion Group is a family-owned Italian house of brands founded in 1951, recognized globally for its distinctive fashion style.
The Group encompasses 10 main brands and over 60 collections, all unified by a commitment to quality, style, and individuality.
With 41 companies and more than 5,500 employees, Max Mara operates in 105 countries and offers diverse career paths across 44 departments, including Fashion Design, Marketing, Operations, Retail, ICT, Architecture Design, and Business Intelligence.
The company embraces a holistic, customer-centric approach and actively leverages new digital competencies.
Max Mara seeks individuals who are curious, adaptable, and eager to explore and develop new skills in a dynamic, international environment.
Role Description
The Assistant Store Manager is a full-time, on-site role based in the City of Edinburgh.
This role supports the Store Manager in overseeing daily store operations, ensuring an exceptional customer experience, and achieving sales and profitability targets.
Responsibilities include supervising and coaching store team members, coordinating staff schedules, and maintaining visual merchandising and brand presentation standards.
The Assistant Store Manager monitors stock levels, supports loss prevention initiatives, and ensures that store policies and procedures are followed.
The role also involves handling customer inquiries and escalations, analyzing store performance metrics, and contributing to local marketing or clienteling activities to strengthen customer relationships.
Qualifications
- Strong focus on Customer Satisfaction and Customer Service, with the ability to create a welcoming, luxury retail experience.
- Excellent Communication skills to interact effectively with customers, team members, and management.
- Proficiency in Store Management, including staff coordination, sales floor supervision, and operational execution.
- Knowledge of Retail Loss Prevention practices to safeguard merchandise and support compliance with company standards.
- Previous experience in fashion or luxury retail, preferably in a supervisory or team-lead position.
- Ability to work flexibly, including weekends and holidays, and to thrive in a fast-paced, customer-facing environment.
- Strong organizational and problem-solving skills, with attention to detail and a proactive mindset.
- Professional fluency in English; additional language skills are an advantage.
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Assistant Store Manager employer: Max Mara Fashion Group
Max Mara Fashion Group is an exceptional employer, offering a vibrant work culture that celebrates creativity and excellence in luxury retail. Located in the heart of Westminster, employees benefit from a dynamic environment that fosters professional growth through mentorship and collaboration, while being part of a pioneering brand that shapes modern women's fashion. With a commitment to enhancing the luxury shopping experience, Max Mara provides its team with unique opportunities to build lasting client relationships and thrive in their careers.
