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For Companies At a Glance
- Tasks: Provide top-notch admin support and customer service to internal and external clients.
- Company: Join a dynamic council team focused on community support and engagement.
- Benefits: Gain valuable experience in a temporary role with potential for growth.
- Why this job: Make a difference in your community while developing essential skills.
- Qualifications: GCSEs in maths and English or equivalent experience required.
- Other info: Perfect for those looking to enhance their professional development in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
About the job
Please note this is a temporary position for 3 months.
Business Support provides a range of customer focused administration, transactional and support services for citizens, internal customers, partners, and suppliers of the Council.
Responsibilities
- Providing high quality, efficient and effective administration and reception services to internal and external customers within agreed timescales and SLAs and in line with customer service standards.
- Acting as a professional representative of the Business Support service at a local level, dealing with customers face to face and via telephone or redirecting in line with Essex customer standards.
- Providing high quality self-directed clerical support, checking own work and proactively looking to raise standards.
- Maintaining confidential records according to Essex County Council policy and guidance.
- Providing support to the team or service with the organisation of events, conferences and workshops to ensure high quality events.
- Providing support across the team or service in dealing with correspondence, providing meeting support in terms of minute taking, documentation and finance support in all aspects of documentation processing, in a timely, consistent and professional manner.
- Sharing knowledge and good practice with colleagues and highlighting more efficient ways of delivering processes and customer service.
- Specific individual and shared targets and objectives are defined annually within the performance management framework.
Requirements
- Educated to RQF Level 2 (GCSE) including maths and English or an equivalent vocational qualification or equivalent demonstrable experience.
- Evidence of the ability to develop skills and knowledge in role and commitment to ongoing professional development.
- Demonstrable experience and competence of MS Office applications and practical application.
- Ability to use computerised systems with a high level of speed and accuracy.
- Customer service skills, face to face and remotely, including de-escalation and resilience in a challenging environment.
- Previous experience of managing electronic or hard copy filing systems.
- Ability to communicate in a manner which is easily understood and tailored to meet the needs of the audience.
- Experience of dealing with sensitive and/or personal information.
- Ability to think of improved ways of working and open to new practices and responsive to change.
- Ability to take ownership of work and fulfil agreed commitments, checking work for accuracy.
Business Support Assistant in Essex employer: Max Emerald
Contact Detail:
Max Emerald Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Assistant in Essex
✨Tip Number 1
Get to know the company! Research Essex County Council and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role involves dealing with customers face to face and over the phone, think of scenarios where you might need to de-escalate a situation or provide excellent service. Role-playing with a friend can really help!
✨Tip Number 3
Be proactive! During your interview, share examples of how you've improved processes or provided high-quality support in previous roles. This shows that you’re not just about doing the job, but also about enhancing the team's performance.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows that you're tech-savvy and comfortable using online systems, which is a big plus for this role.
We think you need these skills to ace Business Support Assistant in Essex
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the Business Support Assistant role. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Service Skills: Since this role is all about providing top-notch support, don’t forget to showcase your customer service experience. Share specific examples of how you've dealt with customers effectively, both face-to-face and over the phone.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your experience and qualifications shine through without any fluff!
Apply Through Our Website: We encourage you to submit your application via our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Max Emerald
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Business Support Assistant. Familiarise yourself with the job description and think about how your skills align with the tasks mentioned, like providing high-quality administration and customer service.
✨Showcase Your Customer Service Skills
Since this role involves dealing with customers face to face and over the phone, prepare examples of how you've successfully handled customer interactions in the past. Highlight any experience you have in de-escalating challenging situations or maintaining professionalism under pressure.
✨Demonstrate Your Organisational Skills
Be ready to discuss your experience with managing filing systems and supporting events or meetings. Think of specific instances where you’ve organised documentation or taken minutes, and be prepared to explain how you ensure accuracy and efficiency in your work.
✨Emphasise Your Adaptability
The job requires a willingness to embrace new practices and improve processes. Share examples of times when you’ve adapted to change or suggested improvements in your previous roles. This will show that you’re proactive and open to learning, which is key for this position.
