At a Glance
- Tasks: Support AI-driven service and sales agents in a dynamic self-service portal.
- Company: Join Kompetenza, a leading Salesforce partner revolutionising customer service with AI.
- Benefits: Competitive salary, commission incentives, remote-friendly work, and career growth opportunities.
- Other info: Great entry point into the AI space with hands-on experience and global exposure.
- Why this job: Dive into the exciting world of AI and automation while mentoring clients on their journey.
- Qualifications: Basic Salesforce knowledge and a passion for AI and automation.
The predicted salary is between 25000 - 32000 £ per year.
About Kompetenza
Kompetenza is a Salesforce partner specializing in Corporate Services Cloud and Employer of Record (EOR) solutions. We help businesses streamline their operations through AI‑driven automation, Salesforce Service Cloud, and self‑service portals. Our goal is to enhance customer service and sales by leveraging the latest AI and automation technologies within and outside the Salesforce ecosystem.
Role Overview
We are looking for an entry‑level Salesforce AI & Automation Associate to support the development of AI‑powered service and sales agents within our customer self‑service portal. You will assist in automating workflows, integrating AI tools, and enhancing customer self‑service experiences. Additionally, you will work with various AI and automation technologies outside of Salesforce, including third‑party AI platforms and APIs. This role is ideal for someone who is passionate about AI, automation, and customer service and eager to learn quickly, work with clients, and mentor them throughout their AI journey.
Key Responsibilities
- AI & Automation Development
- Support the creation of chatbots and virtual agents using Salesforce Einstein AI & AgentForce solutions
- Assist in configuring Salesforce Flow, Omni‑Channel Routing, and AI‑driven case management
- Work with third‑party AI and automation tools (e.g., ChatGPT, NLP services, RPA tools)
- Learn how to integrate AI‑powered workflows across different platforms to improve efficiency
- Customer Engagement & AI Mentorship
- Work directly with clients to understand their needs and guide them through the AI journey
- Assist in training client teams on using AI‑powered service and sales tools
- Help design and implement custom AI solutions based on business requirements
- Provide ongoing support and mentorship to customers at every stage of AI adoption
- Workflow & Process Optimization
- Assist in building and automating customer interactions using AI‑driven tools
- Support cross‑platform AI integrations, including non‑Salesforce automation solutions
- Work with senior engineers to test, refine, and improve AI‑powered service experiences
- Learning & Collaboration
- Stay updated on AI trends inside and outside the Salesforce ecosystem
- Collaborate with sales, service, and technical teams to implement AI solutions
- Participate in training sessions and mentorship programs to develop expertise in AI and automation
Key Requirements
- Technical Skills
- Basic understanding of Salesforce (Service Cloud, AgentForce knowledge is a plus)
- Some experience or coursework in AI, automation, or workflow tools
- Interest in AI‑powered customer service tools, chatbot development, and automation platforms
- Familiarity with third‑party AI platforms (e.g., OpenAI, RPA tools, Google AI, Azure AI) is a plus
- Eagerness to learn new technologies and work across multiple AI ecosystems
- Soft Skills & Experience
- Willingness to learn quickly and adapt to new AI technologies
- Comfortable working directly with clients and providing AI mentorship
- Excellent communication skills to explain AI‑driven solutions to non‑technical users
- Problem‑solving mindset with attention to detail and structured thinking
- Curiosity and passion for AI, automation, and customer service improvement
Why Join Kompetenza R&D?
- Great entry point into the AI & automation space
- Work with cutting‑edge AI technologies inside and outside the Salesforce ecosystem
- Hands‑on experience with real‑world AI and automation projects
- Opportunity to be customer‑facing and mentor businesses on AI adoption
- Option to move to AI Centre of Competence in Dubai Q3‑Q4 2025
Benefits
- Transition from recruitment to IT business development - grow your career in high‑value IT sales.
- Join a leading Salesforce partner with a unique FlexTeam Pods solution that's in high demand.
- High earning potential - competitive salary with commission‑based incentives.
- Global exposure - work with enterprise clients across the UAE, UK, EU, and the US.
- Remote‑friendly work environment - flexible working location and schedule.
Salesforce AI & Automation Associate employer: Max Accelerate Technology Group
Max Accelerate Technology Group is an exceptional employer that fosters a dynamic and innovative work culture, offering employees the chance to thrive in a fast-paced environment. With opportunities for professional growth and the potential to advance to a Director position within just a few years, employees are encouraged to develop their skills while enjoying the flexibility of remote work or the vibrant atmosphere of our Dubai HQ. Our competitive compensation package, including base salary and commission, ensures that your hard work is rewarded.
Contact Details:
Max Accelerate Technology Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce AI & Automation Associate
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Max Accelerate Technology Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Max Accelerate Technology Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Max Accelerate Technology Group!
✨Direct Apply to Max Accelerate Technology Group
Let's not forget to apply directly through the Max Accelerate Technology Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Salesforce AI & Automation Associate
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Max Accelerate Technology Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Max Accelerate Technology Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Max Accelerate Technology Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
