At a Glance
- Tasks: Support AI-driven service and sales agents in a dynamic self-service portal.
- Company: Join Kompetenza, a leading Salesforce partner revolutionising customer service with AI.
- Benefits: Competitive salary, commission incentives, remote-friendly work, and career growth opportunities.
- Other info: Great entry point into the AI space with hands-on experience and global exposure.
- Why this job: Dive into the exciting world of AI and automation while mentoring clients on their journey.
- Qualifications: Basic Salesforce knowledge and a passion for AI and automation.
The predicted salary is between 25000 - 32000 £ per year.
About Kompetenza
Kompetenza is a Salesforce partner specializing in Corporate Services Cloud and Employer of Record (EOR) solutions. We help businesses streamline their operations through AI‑driven automation, Salesforce Service Cloud, and self‑service portals. Our goal is to enhance customer service and sales by leveraging the latest AI and automation technologies within and outside the Salesforce ecosystem.
Role Overview
We are looking for an entry‑level Salesforce AI & Automation Associate to support the development of AI‑powered service and sales agents within our customer self‑service portal. You will assist in automating workflows, integrating AI tools, and enhancing customer self‑service experiences. Additionally, you will work with various AI and automation technologies outside of Salesforce, including third‑party AI platforms and APIs. This role is ideal for someone who is passionate about AI, automation, and customer service and eager to learn quickly, work with clients, and mentor them throughout their AI journey.
Key Responsibilities
- AI & Automation Development
- Support the creation of chatbots and virtual agents using Salesforce Einstein AI & AgentForce solutions
- Assist in configuring Salesforce Flow, Omni‑Channel Routing, and AI‑driven case management
- Work with third‑party AI and automation tools (e.g., ChatGPT, NLP services, RPA tools)
- Learn how to integrate AI‑powered workflows across different platforms to improve efficiency
- Customer Engagement & AI Mentorship
- Work directly with clients to understand their needs and guide them through the AI journey
- Assist in training client teams on using AI‑powered service and sales tools
- Help design and implement custom AI solutions based on business requirements
- Provide ongoing support and mentorship to customers at every stage of AI adoption
- Workflow & Process Optimization
- Assist in building and automating customer interactions using AI‑driven tools
- Support cross‑platform AI integrations, including non‑Salesforce automation solutions
- Work with senior engineers to test, refine, and improve AI‑powered service experiences
- Learning & Collaboration
- Stay updated on AI trends inside and outside the Salesforce ecosystem
- Collaborate with sales, service, and technical teams to implement AI solutions
- Participate in training sessions and mentorship programs to develop expertise in AI and automation
Key Requirements
- Technical Skills
- Basic understanding of Salesforce (Service Cloud, AgentForce knowledge is a plus)
- Some experience or coursework in AI, automation, or workflow tools
- Interest in AI‑powered customer service tools, chatbot development, and automation platforms
- Familiarity with third‑party AI platforms (e.g., OpenAI, RPA tools, Google AI, Azure AI) is a plus
- Eagerness to learn new technologies and work across multiple AI ecosystems
- Soft Skills & Experience
- Willingness to learn quickly and adapt to new AI technologies
- Comfortable working directly with clients and providing AI mentorship
- Excellent communication skills to explain AI‑driven solutions to non‑technical users
- Problem‑solving mindset with attention to detail and structured thinking
- Curiosity and passion for AI, automation, and customer service improvement
Why Join Kompetenza R&D?
- Great entry point into the AI & automation space
- Work with cutting‑edge AI technologies inside and outside the Salesforce ecosystem
- Hands‑on experience with real‑world AI and automation projects
- Opportunity to be customer‑facing and mentor businesses on AI adoption
- Option to move to AI Centre of Competence in Dubai Q3‑Q4 2025
Benefits
- Transition from recruitment to IT business development - grow your career in high‑value IT sales.
- Join a leading Salesforce partner with a unique FlexTeam Pods solution that's in high demand.
- High earning potential - competitive salary with commission‑based incentives.
- Global exposure - work with enterprise clients across the UAE, UK, EU, and the US.
- Remote‑friendly work environment - flexible working location and schedule.
Salesforce AI & Automation Associate employer: Max Accelerate Technology Group
At Kompetenza, we pride ourselves on being an exceptional employer that offers a dynamic entry point into the AI and automation sector. Our collaborative work culture fosters innovation and personal growth, providing employees with hands-on experience in cutting-edge technologies while mentoring clients through their AI journeys. With a remote-friendly environment and opportunities for global exposure, joining our team means embarking on a rewarding career path in a rapidly evolving field.
Contact Details:
Max Accelerate Technology Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce AI & Automation Associate
✨Join IT Consulting Meetups
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We think you need these skills to ace Salesforce AI & Automation Associate
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at Max Accelerate Technology Group and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at Max Accelerate Technology Group
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
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As this is an entry-level role, employers like Max Accelerate Technology Group will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
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