At a Glance
- Tasks: Support AI-driven service and sales agents in a dynamic self-service portal.
- Company: Join Kompetenza, a leading Salesforce partner revolutionising corporate services with AI.
- Benefits: Competitive salary, commission incentives, remote work, and career growth opportunities.
- Other info: Great entry point into AI with hands-on experience and global exposure.
- Why this job: Dive into the exciting world of AI and automation while mentoring clients on their journey.
- Qualifications: Basic Salesforce knowledge and a passion for AI and customer service.
The predicted salary is between 72000 - 88000 £ per year.
About Kompetenza
Kompetenza is a Salesforce partner specializing in Corporate Services Cloud and Employer of Record (EOR) solutions.
We help businesses streamline their operations through AI‑driven automation, Salesforce Service Cloud, and self‑service portals.
Our goal is to enhance customer service and sales by leveraging the latest AI and automation technologies within and outside the Salesforce ecosystem.
Role Overview
We are looking for an entry‑level Salesforce AI & Automation Associate to support the development of AI‑powered service and sales agents within our customer self‑service portal.
You will assist in automating workflows, integrating AI tools, and enhancing customer self‑service experiences.
Additionally, you will work with various AI and automation technologies outside of Salesforce, including third‑party AI platforms and APIs.
This role is ideal for someone who is passionate about AI, automation, and customer service and eager to learn quickly, work with clients, and mentor them throughout their AI journey.
Key Responsibilities
- AI & Automation Development
- Support the creation of chatbots and virtual agents using Salesforce Einstein AI & Agent Force solutions
- Assist in configuring Salesforce Flow, Omni‑Channel Routing, and AI‑driven case management
- Work with third‑party AI and automation tools (e. g., Chat GPT, NLP services, RPA tools)
- Learn how to integrate AI‑powered workflows across different platforms to improve efficiency
- Customer Engagement & AI Mentorship
- Work directly with clients to understand their needs and guide them through the AI journey
- Assist in training client teams on using AI‑powered service and sales tools
- Help design and implement custom AI solutions based on business requirements
- Provide ongoing support and mentorship to customers at every stage of AI adoption
- Workflow & Process Optimization
- Assist in building and automating customer interactions using AI‑driven tools
- Support cross‑platform AI integrations, including non‑Salesforce automation solutions
- Work with senior engineers to test, refine, and improve AI‑powered service experiences
- Learning & Collaboration
- Stay updated on AI trends inside and outside the Salesforce ecosystem
- Collaborate with sales, service, and technical teams to implement AI solutions
- Participate in training sessions and mentorship programs to develop expertise in AI and automation
- Key Requirements
- Technical Skills
- Basic understanding of Salesforce (Service Cloud, Agent Force knowledge is a plus)
- Some experience or coursework in AI, automation, or workflow tools
- Interest in AI‑powered customer service tools, chatbot development, and automation platforms
- Familiarity with third‑party AI platforms (e. g., Open AI, RPA tools, Google AI, Azure AI) is a plus
- Eagerness to learn new technologies and work across multiple AI ecosystems
- Soft Skills & Experience
- Willingness to learn quickly and adapt to new AI technologies
- Comfortable working directly with clients and providing AI mentorship
- Excellent communication skills to explain AI‑driven solutions to non‑technical users
- Problem‑solving mindset with attention to detail and structured thinking
- Curiosity and passion for AI, automation, and customer service improvement
Why Join Kompetenza R&D?
- Great entry point into the AI & automation space
- Work with cutting‑edge AI technologies inside and outside the Salesforce ecosystem
- Hands‑on experience with real‑world AI and automation projects
- Opportunity to be customer‑facing and mentor businesses on AI adoption
- Option to move to AI Centre of Competence in Dubai Q3‑Q4 2025
Benefits
- Transition from recruitment to IT business development - grow your career in high‑value IT sales.
- Join a leading Salesforce partner with a unique Flex Team Pods solution that's in high demand.
- High earning potential - competitive salary with commission‑based incentives.
- Global exposure - work with enterprise clients across the UAE, UK, EU, and the US.
- Remote‑friendly work environment - flexible working location and schedule.
- #J-18808-Ljbffr
Salesforce AI & Automation Associate employer: Max Accelerate Technology Group
At Kompetenza, we pride ourselves on being an excellent employer by offering a dynamic work culture that fosters innovation and collaboration in the AI and automation space. As a Salesforce partner, we provide our employees with hands-on experience in cutting-edge technologies while supporting their growth through mentorship and global exposure to enterprise clients. With a remote-friendly environment and competitive earning potential, we empower our team to thrive both personally and professionally.
Contact Details:
Max Accelerate Technology Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce AI & Automation Associate
✨Join Developer Communities
Get involved in online developer communities like GitHub or Stack Overflow. We can showcase our skills by contributing to open-source projects – it’s a great way to network, learn, and possibly catch the eye of a recruiter while doing something we love!
✨Attend Coding Meetups and Hackathons
Check out local coding meetups and hackathons. These events are fantastic for meeting other developers and potential employers, plus they're a great way to get some hands-on experience and showcase our problem-solving skills in real-time.
✨Set Up a Public Portfolio
We should create a public portfolio or GitHub repository showcasing our projects and code. This not only demonstrates our technical skills but also gives employers a peek into our creative process and problem-solving abilities.
✨Utilise University Career Services
If we're fresh out of uni, let's not forget about our university’s career services! They often have tailored resources and connections in the software development field. Plus, internships can lead to entry-level roles – a true win-win!
We think you need these skills to ace Salesforce AI & Automation Associate
Some tips for your application 🫡
Show Off Your Coding Skills:As this is an entry-level role in software engineering development, make sure to include your coding projects. Whether it's a cool school project, a personal website, or even contributions to open-source, it all counts! Link to your GitHub or any platforms you've showcased your code on – we want to see what you've got!
Tailor Your CV to Highlight Relevant Skills:Make your CV work for you by focusing on the programming languages and frameworks you've learned. If you've dabbled in JavaScript, Python, or any specific frameworks, be sure to include those. Plus, showcasing any relevant coursework or certifications can really help us get a clearer picture of your skill set.
Craft a Motivating Cover Letter:Since you're applying for an entry-level position, your cover letter is your chance to shine. Tell us why you’re passionate about software engineering and what excites you about working with Max Accelerate Technology Group. Highlight any internships or projects that shaped your interest in coding – it’s all about your motivation!
Use Your Network:Don't hesitate to mention any connections you might have to Max Accelerate Technology Group in your application. If you know someone who works there or have attended any events they hosted, slip that into your cover letter. It shows your genuine interest and can give you that extra edge in your application!
How to prepare for a job interview at Max Accelerate Technology Group
✨Know Your Code: Prepare for Technical Questions
For a role in software engineering, you can bet your Interviewer might throw some coding problems your way. Brush up on common algorithms and data structures, and practise coding on platforms like LeetCode or HackerRank. That way, you're ready to showcase your problem-solving skills confidently!
✨Portfolio Power: Show Off Your Projects
As an entry-level candidate, your portfolio is your secret weapon. Make sure you have a few solid projects on GitHub that demonstrate your coding skills and understanding of software development processes. Be ready to walk through your code and explain your thought process during the interview.
✨Familiarise Yourself with Agile and Development Tools
Understanding Agile methodologies can really set you apart from other entry-level candidates. Get familiar with tools like JIRA or Trello, and be prepared to discuss how you've used them in your projects or studies. This shows you're not just a coder but also a team player.
✨Demonstrate Your Learning Mindset
Since you're applying for an entry-level position, it's important to show your eagerness to learn. Be ready to discuss how you’ve tackled challenges in your studies or projects, what new skills you’ve picked up recently, and how you plan to continue developing in this fast-paced field.
