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- Tasks: Plan and schedule pump service engineers for maintenance and repairs.
- Company: Dynamic company focused on efficient service delivery in pump maintenance.
- Benefits: Pension scheme, private health insurance, team events, and performance bonuses.
- Why this job: Join a team that values efficiency and customer satisfaction while developing your skills.
- Qualifications: Experience in scheduling or operations coordination preferred; strong communication skills required.
- Other info: Enjoy a supportive environment with training and safety compliance.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Purpose of role: The Pump Service Scheduler is responsible for planning, scheduling, and coordinating the daily activities of pump service engineers to ensure efficient delivery of maintenance, repair, and installation services while meeting customer, safety, and contractual requirements.
Reports to: Head of M&E
Location: Unit C2 Kingsland Trading Estate, St. Phillips Road, Bristol. BS2 0JZ
Working hours: 7:30 - 16:00 + 30 minutes lunch break
Main duties
- Scheduling & Planning
- Plan and schedule pump service engineers for breakdowns, preventative maintenance, installations, and emergency call-outs
- Optimize engineer routes, workload, and travel time to improve efficiency
- Coordinate on-call rotas, overtime, and emergency response coverage
- Schedule planned maintenance visits in line with service contracts and SLAs
- Coordination & Communication
- Act as the primary point of contact between customers and pump service engineers
- Allocate jobs based on engineer skill set, certification, and availability
- Communicate job details, changes, and priorities clearly to engineers
- Liaise with customers to confirm appointments and access requirements
- Resource & Parts Coordination
- Coordinate with procurement and suppliers to ensure parts and equipment availability
- Align engineer schedules with spare parts delivery and workshop repairs
- Support planning for major overhauls, shutdowns, and project works
- Monitoring & Reporting
- Track job progress, completion times, and engineer utilization
- Monitor SLA performance, response times, and backlog
- Prepare daily reports
- Systems & Administration
- Maintain accurate job records in CMMS / service management systems
- Update schedules, work orders, and service histories
- Support invoicing by ensuring job completion data is accurate
- Health, Safety & Compliance
- Ensure scheduled work complies with safety requirements and site rules
- Verify engineer certifications and training requirements are current
- Support permit-to-work and access planning where required
Qualifications and experience required to do this role
- Experience in service scheduling, dispatch, or operations coordination
- Background in pump services, mechanical engineering, or field service operations preferred
- Strong understanding of pump maintenance and service workflows
- Experience using scheduling software
- Excellent planning, coordination, and time-management skills
- Strong communication and customer service abilities
- Ability to manage changing priorities and emergency call-outs
- Attention to detail and problem-solving mindset
- Technical knowledge of pumps and rotating equipment
- Experience scheduling multi-skilled field engineers
- Knowledge of service contracts, SLAs, and KPI reporting
- Experience with budgeting to ensure monthly financial targets are met by scheduling the correct mix of jobs.
What We Offer in Return
- Company pension scheme
- Private health insurance
- Statutory Sick Pay
- Team-building events
- Early Birthday Finish
- Performance-based annual bonus
- All PPE and training are provided to allow you to comply with safe systems of work.
Service Scheduler employer: Mawdsleys Pump Services
Contact Detail:
Mawdsleys Pump Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Scheduler
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. We recommend practising common interview questions and having examples ready that showcase your skills in scheduling and coordination.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We suggest mentioning something specific from the interview to make it personal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Scheduler role. Highlight your experience in service scheduling and any relevant technical knowledge about pumps. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your strong communication skills and ability to manage changing priorities.
Showcase Your Experience: In your application, be sure to showcase any previous experience with scheduling software or coordinating field engineers. We love seeing examples of how you've optimised processes or improved efficiency in past roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Mawdsleys Pump Services
✨Know Your Stuff
Make sure you brush up on your knowledge of pump services and mechanical engineering. Understand the workflows involved in maintenance and repair, as well as the specific requirements of the role. This will help you answer technical questions confidently.
✨Show Off Your Scheduling Skills
Be prepared to discuss your experience with scheduling software and how you've optimised routes and workloads in previous roles. Bring examples of how you've managed changing priorities or emergency call-outs effectively.
✨Communication is Key
Since you'll be the main point of contact between customers and engineers, demonstrate your strong communication skills. Share examples of how you've liaised with clients and coordinated with teams to ensure smooth operations.
✨Be Detail-Oriented
Highlight your attention to detail by discussing how you've maintained accurate job records and monitored performance metrics in past positions. Mention any experience you have with compliance and safety regulations, as this is crucial for the role.
