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- Tasks: Own customer integrations from start to finish, ensuring smooth onboarding and technical support.
- Company: Join Mavenoid, a fast-growing SaaS startup revolutionising customer support with intelligent technology.
- Benefits: Enjoy remote work flexibility, a collaborative culture, and the chance to make a real impact.
- Why this job: Be a pioneer in North America, shaping the future of Solutions Engineering in a dynamic environment.
- Qualifications: 2+ years in a technical role, strong communication skills, and familiarity with APIs and programming languages.
- Other info: Work with a diverse team across the globe and embrace a culture of learning and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
About us
Mavenoid is the Intelligent Support Platform for products and devices. Our purpose-built technology delivers best-in-class customer support with intelligent troubleshooting and personalized remote support. Our product manufacturers and sellers provide genius-level customer support and realize brilliant cost savings.
Having raised our Series B, we’re in an exciting phase of growth but are still small enough for each new person to have a big impact on the company as a whole. We were founded in Stockholm, Sweden, but now operate globally as a remote-first company, with team members located across Sweden, the United Kingdom, the United States, and more.
The role
We’re looking for our first Solution Engineer in North America to join our fast-growing SaaS startup. You’ll join a lean, experienced Solutions Engineering team based in Stockholm that support over 100 customers worldwide. As a Solutions Engineer, you’ll take end-to-end ownership of customer integrations–from post-signature implementation to technical projects that drive adoption and long-term value.
This is a unique opportunity to build the foundation for Solution Engineering in the region—partnering with Customer Success, clients, Sales Engineering, Product, and Account Managers to drive business growth.
This role is based in Greater Boston Area
What You’ll Do
- Server as the primary technical point of contact for enterprise customers onboarding and beyond.
- Translate business requirements into technical solutions, working closely with Customer Success and Account Managers.
- Build, configure, and test integrations between Mavenoid and external systems–such as CRMs, CCaaS platforms, CMSs, and e-commerce systems.
- Lead technical discovery sessions to gather integration requirements.
- Troubleshoot and resolve integration issues, collaborating with both clients and our internal engineering teams.
- Provide clear technical documentation and guidance for internal and external stakeholders.
- Help define and scale our North American Solutions function—setting the bar for future hires.
What We’re Looking For
- 2+ years in a technical, client-facing role with SaaS experience.
- Self-starter mindset–comfortable operating with autonomy in a fast-paced environment.
- Comfortable managing multiple projects and shifting priorities in a dynamic environment.
- Strong interpersonal skills and ability to build trust with both clients and internal teams.
- Ability to communicate technical concepts clearly to both technical and non-technical audiences.
- Solid understanding of HTTPS-based integrations, including REST and GraphQL APIs, and experience connecting with third-party systems.
- Familiarity with at least one programming language (e.g., TypeScript, JavaScript, Python, Go). TypeScript is our core stack–experience is a plus, but willingness to learn is just as good.
- Experience working with enterprise platforms like Salesforce, HubSpot, and CMSs.
Our Core Values
Win as a Team – Teams are not just extensions of leaders, but are instead a composite of individuals, each with their own strengths. We need to work together in order to scale. And, it’s more fun this way!
Teach & Be Taught – As a company, we believe that there is always a way to improve how you work, and therefore it is important to be consistently open to learning. Also, in a fast-growing company, roles & contexts shift, and it is important to be able to adjust. Teaching others is the flip side of that – it\’s a great way to build deeper understanding of the topics you teach, and also an important tool to scale the organization as you step into new roles and responsibilities.
Cut out the B.S. – Get to the bottom of the issue and surface the information needed to make good decisions.
Pick up the Pace – As a startup, our structural advantage is speed, but only if we act with urgency. Don’t leave for tomorrow what you can do today.
Eyes on the Ball – Don’t get distracted from what is most important, right now. In a startup, there are a million different things that you can do in any situation, and it’s necessary to have a consistent focus over time on the things that have the highest impact.
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Solutions Engineer employer: Mavenoid AB
Contact Detail:
Mavenoid AB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Engineer
✨Tip Number 1
Familiarise yourself with Mavenoid's products and services. Understanding their Intelligent Support Platform will help you articulate how your skills can directly contribute to enhancing customer support and driving adoption.
✨Tip Number 2
Network with current employees or industry professionals who have experience in Solutions Engineering. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the role.
✨Tip Number 3
Prepare to discuss specific technical projects you've worked on that involved integrations with third-party systems. Highlighting your problem-solving skills and ability to communicate technical concepts will demonstrate your fit for the role.
✨Tip Number 4
Showcase your self-starter mindset by sharing examples of how you've successfully managed multiple projects in fast-paced environments. This will resonate well with Mavenoid's emphasis on autonomy and urgency.
We think you need these skills to ace Solutions Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the Solutions Engineer role at Mavenoid. Familiarise yourself with their products and the specific responsibilities mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience, especially in technical, client-facing roles and SaaS environments. Emphasise your skills in managing integrations and your familiarity with programming languages like TypeScript or JavaScript.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your values align with Mavenoid's core values, such as teamwork and continuous learning, and provide examples of how you've demonstrated these in your previous roles.
Showcase Technical Skills: In your application, be sure to highlight your understanding of HTTPS-based integrations, REST and GraphQL APIs, and any experience with enterprise platforms like Salesforce or HubSpot. This will demonstrate your technical proficiency and readiness for the role.
How to prepare for a job interview at Mavenoid AB
✨Understand the Company and Its Values
Before your interview, take some time to research Mavenoid and its core values. Familiarise yourself with their mission and how they operate as a remote-first company. This will help you align your answers with their culture and demonstrate that you're a good fit.
✨Showcase Your Technical Skills
As a Solutions Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with HTTPS-based integrations, REST and GraphQL APIs, and any programming languages you know. Highlight specific projects where you've successfully implemented technical solutions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle client interactions. Prepare examples of past experiences where you've resolved integration issues or led technical discovery sessions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Team Collaboration
Mavenoid values teamwork, so be ready to discuss how you've collaborated with cross-functional teams in previous roles. Share examples of how you've built trust with clients and internal stakeholders, and how you contributed to achieving common goals.