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- Tasks: Create and maintain engaging content that helps users understand our software.
- Company: Join a rapidly growing tech company recognised as a Best Place to Work.
- Benefits: Enjoy flexible PTO, private medical insurance, and a vibrant work culture.
- Why this job: Make a real impact by simplifying complex information for users worldwide.
- Qualifications: Experience in technical writing and a passion for technology is essential.
- Other info: Collaborative environment with opportunities for learning and growth.
The predicted salary is between 36000 - 60000 £ per year.
Kantata provides the Kantata Cloud for Professional Servicesâ„¢, which offers businesses clarity, control, and confidence to optimize resource planning and elevate operational performance. Our software is purpose-built to help over 2,500 professional services organizations across more than 100 countries focus on their most important asset: their people. By leveraging Kantata, professionals gain access to the information and tools they need to win more business, ensure the right people are always available at the right time, and delight clients with exceptional project delivery and outcomes.
Kantata is seeking a Content Designer to play a key role in the Content Design Team, responsible for creating, editing and maintaining content that educates, informs and helps our audience; customers, Kantata employees and Partners. Supporting the optimal understanding and use of our products and services. You will provide feedback and input during the product development cycle, helping to ensure consistency and clarity within the product and the supporting collateral.
In this role you will collaborate closely with Product, Engineering, PS and Support teams, as part of a continuous feedback loop to enhance our collateral. We’re looking for a proactive and experienced Content Designer or Technical Writer with a passion for technology, eager to engage deeply with our products and contribute hands-on, bringing problem-solving skills to deliver measurable results and foster innovation.
Primary Responsibilities- Produce a variety of content to nurture and help customers, employees and partners optimally use our products and services (including Release Notes, User Guides/Manuals, Known Issues and Troubleshooting Collateral, Webinars and Videos).
- Present information and instructions in a clear and concise way; ensure greatest reader comprehension and write and edit technical information accordingly.
- Prepare graphics and illustrations; elaborate on and complement technical writing, including screenshots, flow charts and diagrams.
- Meet with stakeholders including customers; discuss technical problems in order to produce content which addresses their issue.
- Work closely with the Product Team; ensure that documentation meets product requirements.
- Revise, edit and update instructions, technical information, and frequently asked questions.
- Stay up-to-date; maintain an understanding of technological and product developments as well as universal specifications relevant to the PSA / SaaS industry.
- Investigate enhanced tools in areas such as knowledge base, in-app help, enterprise search and AI. Engage with stakeholders on projects to enhance our tech stack for enhanced efficiency and scalability.
- Experience writing technical documentation for complex software applications.
- Strong understanding of software from a usability and content design perspective.
- Experience of translating complex information into accessible information.
- Knowledge and appreciation of cloud-based technologies / business software solutions.
- Ability to pick up new technology and functional concepts quickly.
- Strong written and verbal communication skills.
- Professional Services domain knowledge – experience in and a high-level understanding of the processes and challenges faced by Professional Services and Embedded Services organizations.
- Experience working with Salesforce in a technical or administration capacity.
Kantata is an Equal Opportunity Employer. Our EMEA Headquarters is situated in the heart of the vibrant city of London, just metres away from the River Thames and surrounded by restaurants, cafes and entertainment. Enjoy great perks like:
- Nespresso Coffee, snack bar, and private kitchen.
- Panoramic views across the city from our modern top floor office space.
- Large balcony looking south over the river.
- Regular Together Thursdays team events.
- Private Medical Insurance.
- Group Income Protection (Disability Insurance).
- Death In Service (Life Insurance).
- Employee Assistance Programme.
- Parental Leave - 16 weeks maternity, 8 weeks paternity, 100% employer paid.
- Flexible PTO Policy.
- Generous sick leave allowance.
If you don’t see your dream job listed, we encourage you to apply anyway. We don’t want to miss out on the unique talents and qualities that make you...well, YOU! We would love to add you to our network. Maybe it’s not now, but soon. Let’s develop a connection regarding future opportunities at Kantata.
Content Designer / Technical Writer in London employer: Mavenlink Inc.
Contact Detail:
Mavenlink Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Content Designer / Technical Writer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Kantata. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best content design or technical writing work. This gives us a taste of what you can bring to the table and makes you stand out.
✨Tip Number 3
Prepare for interviews by understanding our products inside out. Dive into the Kantata Cloud and think about how you can contribute to enhancing user experience through your content.
✨Tip Number 4
Don’t hesitate to apply through our website, even if you don’t see your dream role listed. We’re always on the lookout for unique talents, and your application could spark future opportunities!
We think you need these skills to ace Content Designer / Technical Writer in London
Some tips for your application 🫡
Show Your Passion for Content Design: When you’re writing your application, let your enthusiasm for content design shine through! Share examples of how you've created engaging content in the past and how it made a difference. We love seeing candidates who are genuinely excited about what they do.
Tailor Your Application: Make sure to customise your application to fit the role of Content Designer at Kantata. Highlight your experience with technical documentation and any relevant software knowledge. We want to see how your skills align with our needs, so don’t hold back!
Be Clear and Concise: Just like in technical writing, clarity is key! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Kantata!
How to prepare for a job interview at Mavenlink Inc.
✨Know Your Stuff
Before the interview, dive deep into Kantata's products and services. Familiarise yourself with their cloud solutions and how they help professional services organisations. This will not only show your enthusiasm but also allow you to speak confidently about how your skills as a Content Designer can enhance their offerings.
✨Showcase Your Writing Skills
Prepare samples of your technical writing that demonstrate your ability to translate complex information into clear, accessible content. Bring examples that highlight your experience with user guides, release notes, or any relevant collateral. This will give the interviewers a tangible sense of your capabilities.
✨Engage with Stakeholders
Be ready to discuss how you’ve collaborated with various teams in the past. Share specific examples of how you’ve gathered feedback from stakeholders to improve documentation. This aligns perfectly with the role’s requirement to work closely with Product, Engineering, and Support teams.
✨Ask Insightful Questions
Prepare thoughtful questions about Kantata’s content design processes and how they integrate feedback into product development. This shows your proactive nature and genuine interest in contributing to their team. Plus, it gives you a better understanding of their culture and expectations.
