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For Companies At a Glance
- Tasks: Create and maintain engaging content that helps users understand our software.
- Company: Join a rapidly growing tech company recognised as a Best Place to Work.
- Benefits: Enjoy flexible PTO, private medical insurance, and a vibrant office environment.
- Why this job: Make a real impact by simplifying complex information for users worldwide.
- Qualifications: Experience in technical writing and a passion for technology is essential.
- Other info: Collaborative culture with opportunities for learning and growth.
The predicted salary is between 36000 - 60000 £ per year.
Kantata provides the Kantata Cloud for Professional Servicesâ„¢, which offers businesses clarity, control, and confidence to optimize resource planning and elevate operational performance. Our software is purpose-built to help over 2,500 professional services organizations across more than 100 countries focus on their most important asset: their people. By leveraging Kantata, professionals gain access to the information and tools they need to win more business, ensure the right people are always available at the right time, and delight clients with exceptional project delivery and outcomes.
Kantata is seeking a Content Designer to play a key role in the Content Design Team, responsible for creating, editing and maintaining content that educates, informs and helps our audience; customers, Kantata employees and Partners. You will provide feedback and input during the product development cycle, helping to ensure consistency and clarity within the product and the supporting collateral. Reporting to the Director, Content Design, you will ensure existing processes are followed, and contribute to improvements in the way we work as our processes and technology evolve.
In this role you will collaborate closely with Product, Engineering, PS and Support teams, as part of a continuous feedback loop to enhance our collateral. We’re looking for a proactive and experienced Content Designer or Technical Writer with a passion for technology, eager to engage deeply with our products and contribute hands-on, bringing problem-solving skills to deliver measurable results and foster innovation.
Primary Responsibilities- Produce a variety of content to nurture and help customers, employees and partners optimally use our products and services (including Release Notes, User Guides/Manuals, Known Issues and Troubleshooting Collateral, Webinars and Videos)
- Present information and instructions in a clear and concise way; ensure greatest reader comprehension and write and edit technical information accordingly
- Prepare graphics and illustrations; elaborate on and complement technical writing, including screenshots, flow charts and diagrams
- Meet with stakeholders including customers; discuss technical problems in order to produce content which addresses their issue
- Work closely with the Product Team; ensure that documentation meets product requirements
- Revise, edit and update instructions, technical information, and frequently asked questions
- Stay up-to-date; maintain an understanding of technological and product developments as well as universal specifications relevant to the PSA / SaaS industry
- Investigate enhanced tools in areas such as knowledge base, in-app help, enterprise search and AI. Engage with stakeholders on projects to enhance our tech stack for enhanced efficiency and scalability.
- Experience writing technical documentation for complex software applications
- Strong understanding of software from a usability and content design perspective
- Experience of translating complex information into accessible information
- Knowledge and appreciation of cloud-based technologies / business software solutions
- Ability to pick up new technology and functional concepts quickly
- Strong written and verbal communication skills
- Professional Services domain knowledge – experience in and a high-level understanding of the processes and challenges faced by Professional Services and Embedded Services organizations
- Experience working with Salesforce in a technical or administration capacity
We know every company can be successful with the right technology and when people are at the core. We believe that we’re better together – that working hand-in-hand brings the best thoughts to the table and creates an environment of learning and growth.
Here, you’ll enjoy:
- An intentionally engaging and collaborative culture – ditch the silo!
- Strong work-life balance that’s a true focus of the company
- The chance to learn from some of the best people in the business
- A vibrant, collaborative and devoted team, who still makes time for fun
Kantata is an Equal Opportunity Employer. Our EMEA Headquarters is situated in the heart of the vibrant city of London, just metres away from the River Thames and surrounded by restaurants, cafes and entertainment. Enjoy great perks like:
- Nespresso Coffee, snack bar, and private kitchen
- Panoramic views across the city from our modern top floor office space
- Large balcony looking south over the river
- Regular Together Thursdays team events
- Private Medical Insurance
- Group Income Protection (Disability Insurance)
- Death In Service (Life Insurance)
- Employee Assistance Programme
- Parental Leave - 16 weeks maternity, 8 weeks paternity, 100% employer paid
- Flexible PTO Policy
- Generous sick leave allowance
If you don’t see your dream job listed, we encourage you to apply anyway. We don’t want to miss out on the unique talents and qualities that make you...well, YOU! We would love to add you to our network. Maybe it’s not now, but soon. Let’s develop a connection regarding future opportunities at Kantata.
Content Designer / Technical Writer employer: Mavenlink Inc.
Contact Detail:
Mavenlink Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Content Designer / Technical Writer
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and share your passion for content design. This can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in technical writing and content design. Make it easy for hiring managers to see what you can do, and don’t forget to include any relevant projects that demonstrate your understanding of software usability.
✨Tip Number 3
Prepare for interviews by researching Kantata’s products and services. Understand how they help professional services organisations. This will show your enthusiasm and help you tailor your answers to align with their mission and values.
✨Tip Number 4
Don’t hesitate to apply through our website, even if the perfect role isn’t listed. We’re always on the lookout for talent, and your unique skills might just be what we need in the future. Let’s connect!
We think you need these skills to ace Content Designer / Technical Writer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Content Designer role. Highlight your experience with technical documentation and how it relates to our products. We want to see how you can bring clarity and usability to our content!
Showcase Your Passion: Let us know why you're excited about technology and content design! Share examples of how you've engaged with complex software in the past and how you’ve made it accessible for users. We love seeing that enthusiasm!
Be Clear and Concise: Just like in the role, clarity is key in your application. Use straightforward language and structure your application well. This will give us a taste of your writing style and how you present information.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mavenlink Inc.
✨Know Your Stuff
Before the interview, dive deep into Kantata's products and services. Familiarise yourself with their features and how they benefit users. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Writing Skills
Prepare samples of your previous technical writing or content design work. Be ready to discuss your process for creating clear and concise documentation. Highlight how you've translated complex information into user-friendly content in the past.
✨Engage with Stakeholders
Think about how you would approach discussions with various stakeholders, including customers and product teams. Be prepared to share examples of how you've collaborated in the past to gather feedback and improve content based on user needs.
✨Stay Current with Tech Trends
Brush up on the latest trends in cloud-based technologies and SaaS solutions. Being knowledgeable about industry developments will demonstrate your commitment to continuous learning and your ability to adapt to new tools and processes.
