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For Companies At a Glance
- Tasks: Lead technical operations, support deployments, and troubleshoot telecom systems.
- Company: Mavenir is a top provider of innovative telecom solutions for communication service providers.
- Benefits: Enjoy flexible work options, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team transforming telecommunications with cutting-edge technology and impactful projects.
- Qualifications: Strong technical skills in UNIX, coding, and telecom protocols required.
- Other info: Hands-on role with opportunities for continuous learning and collaboration.
The predicted salary is between 48000 - 72000 £ per year.
Mavenir is a leading provider of cutting-edge solutions for telecommunications and network infrastructure. We specialize in delivering innovative technologies to communication service providers, including satellite operators, empowering them through delivering cloud-native software solutions that enable operators to modernize their networks, reduce costs, and accelerate time-to-market. At Mavenir we are driving the transformation of the telecommunications landscape.
Role Summary
The purpose of this role is to provide focused technical expertise to EMEA Customers and Operations teams across Mavenir product portfolio and deployments. It will provide the technical interface to other teams both external and within the organization. It will also ensure an effective flow of information between the teams within operations and facilitate knowledge transfer.
The engineer will need to be technically EPC/5GC/NFV/Kubernetes strong, be able to assimilate new concepts quickly and be prepared to work in situations where they are learning as they work. They must be good at dealing with peers, other teams within the Mavenir organization and the customer’s technical staff (including good customer facing hard and soft skills). This is a hands-on technical role including deployment, integration, troubleshooting and issue resolution. In-depth understanding of the Telecom Protocols and technologies like HTTP2, NGAP, DIAMETER, GTP, S1AP are required.
Key Responsibilities
- Technical Support:
- Establish strong R&D relationships and act as the key Project to R&D interface.
- Working with the customer technical staff to deploy and integrate the systems into the customer network and support the customer’s testing.
- Running the designated acceptance testing with the customer to verify that the product is working as specified.
- Continue to improve your coding knowledge be able to investigate the issues thoroughly before escalating to R&D.
- Demonstrate continuous process improvement and participate in lessons learnt activity once the project is closed.
- Use the provided test tools to capture and investigate the logs required by R&D.
- Communicating with customers to establish details of problems/requirements.
- To drive issue investigation, establish calls with required cross team participants.
- Remaining focused on the project timelines throughout the project to ensure key milestones remain on track.
- Prepare project-related documentation like Method of Procedures (MOP) and also participate in MOP reviews to ensure right first time.
- Know who to reach out to in R&D Release Management and R&D Engineering to ensure customer queries are resolved quickly.
- Escalate to the Sr. Technical Operations Lead/Manager any critical blocking items which require their attention.
- Assist support teams when required to execute upgrades.
- Review and update all bug tracking system entries to ensure R&D have accurate data.
- Participate in the work streams to improve the product debug capabilities.
- Provide technical support and coaching to EMEA Support Teams.
- Provide Tier 3 level support during outages for the projects that you were involved with.
- Close out projects by successfully completing the go live checklist.
- Share your product knowledge and findings with the wider team by updating the knowledge base.
- Review and update the technical aspects of quality system to ensure information is correct and up to date.
- Adhere to the internal checklist delivery milestones and reject any deliveries that fail to meet these.
- Participate in the Ops to Support handover milestone.
- Provide regular feedback of the processes currently in place to ensure continuous improvement.
Job Requirements
- Good experience working with UNIX (Solaris or Redhat Linux).
- Proven UNIX System Administration skills.
- Good coding experience.
- Experience of installing, upgrading, and configuring computer hardware and software.
- Knowledge of mobile networks.
- Good understanding of software engineering principles.
- Full understanding of the 5GC SA/NSA protocols and architecture.
- Full understanding of the 4G EPC (PGW/SGW/MME/PCRF) products and architecture.
- Full understanding of the NFV (RedHat or VMWare or Wind River).
- Full understanding of Containerized deployment.
- Automation of operational procedures with scripts using Python/Ansible/Shell.
- Able to troubleshoot the issues faced in the above-mentioned environments.
- Experience working with HP and Dell platforms.
- Experience working on the VMWare or KVM based virtualization.
- Experience working with IP networks.
Senior Technical Operations Lead employer: Mavenir
Contact Detail:
Mavenir Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Operations Lead
✨Tip Number 1
Familiarise yourself with Mavenir's product portfolio and recent projects. Understanding their technologies, especially in EPC/5GC/NFV/Kubernetes, will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Mavenir on platforms like LinkedIn. They can provide insights into the company culture and expectations for the Senior Technical Operations Lead role, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific technical challenges you've faced in previous roles, particularly those related to telecommunications protocols and cloud-native solutions. This will showcase your problem-solving skills and hands-on experience, which are crucial for this position.
✨Tip Number 4
Stay updated on the latest trends in telecommunications and network infrastructure. Being knowledgeable about industry advancements will not only impress your interviewers but also show that you're proactive and committed to continuous learning.
We think you need these skills to ace Senior Technical Operations Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Senior Technical Operations Lead position at Mavenir. Understand the key responsibilities and required skills, especially in areas like EPC/5GC/NFV/Kubernetes and telecom protocols.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your technical expertise in UNIX, coding, and mobile networks, as well as any hands-on experience with deployment and troubleshooting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for telecommunications and your ability to provide technical support. Mention specific examples of past experiences where you successfully resolved issues or improved processes, demonstrating your problem-solving skills.
Highlight Soft Skills: In addition to technical skills, emphasise your soft skills such as communication and teamwork. Since the role involves liaising with customers and internal teams, showcasing your ability to work collaboratively will strengthen your application.
How to prepare for a job interview at Mavenir
✨Showcase Your Technical Expertise
Make sure to highlight your experience with EPC, 5GC, NFV, and Kubernetes during the interview. Be prepared to discuss specific projects where you applied these technologies, as well as any challenges you faced and how you overcame them.
✨Demonstrate Problem-Solving Skills
Since this role involves troubleshooting and issue resolution, be ready to share examples of complex problems you've solved in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Communicate Clearly and Effectively
As the role requires interaction with both technical teams and customers, practice explaining technical concepts in a way that is easy to understand. This will showcase your ability to bridge the gap between technical and non-technical stakeholders.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-world situations. Think about how you would approach deployment, integration, or troubleshooting in a customer environment, and be ready to articulate your thought process.
