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For Companies At a Glance
- Tasks: Provide technical expertise and support for telecommunications solutions across EMEA.
- Company: Mavenir is a leader in innovative telecom solutions, transforming network infrastructure.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and skill development.
- Why this job: Join a cutting-edge team driving telecom innovation and make a real impact.
- Qualifications: Experience with UNIX, coding skills, and knowledge of mobile networks required.
- Other info: Hands-on role with opportunities for continuous learning and improvement.
The predicted salary is between 43200 - 72000 £ per year.
Mavenir is a leading provider of cutting-edge solutions for telecommunications and network infrastructure. We specialize in delivering innovative technologies to communication service providers, including satellite operators, empowering them through delivering cloud-native software solutions that enable operators to modernize their networks, reduce costs, and accelerate time-to-market. At Mavenir we are driving the transformation of the telecommunications landscape.
Role Summary
The purpose of this role is to provide focused technical expertise to EMEA Customers and Operations teams across Mavenir product portfolio and deployments. It will provide the technical interface to other teams both external and within the organization. It will also ensure an effective flow of information between the teams within operations and facilitate knowledge transfer. The engineer will need to have the technical understanding of EPC/5GC/NFV/Kubernetes areas, be able to assimilate new concepts quickly and be prepared to work in situations where they are learning as they work. They must be good at dealing with peers, other teams within the Mavenir organization and the customer’s technical staff (including good customer facing hard and soft skills). This is a hands-on technical role including deployment, integration, troubleshooting and issue resolution. In-depth understanding of the Telecom Protocols and technologies like HTTP2, NGAP, DIAMETER, GTP, S1AP are required.
Key Responsibilities
- Technical Support:
- Establish strong R&D relationships and act as the key Project to R&D interface.
- Work with the customer technical staff to deploy and integrate the systems into the customer network and support the customer’s testing.
- Run the designated acceptance testing with the customer to verify that the product is working as specified.
- Continue to improve your coding knowledge and be able to investigate the issues thoroughly before escalating to R&D.
- Demonstrate continuous process improvement and participate in lessons learnt activity once the project is closed.
- Use the provided test tools to capture and investigate the logs required by R&D.
- Communicate with customers to establish details of problems/requirements.
- Remain focused on the project timelines throughout the project to ensure key milestones remain on track.
- Prepare project-related documentation like Method of Procedures (MOP) and also participate in MOP reviews to ensure right first time.
- Know who to reach out to in R&D Release Management and R&D Engineering to ensure customer queries are resolved quickly.
- Escalate to the Technical Operations Lead any critical blocking items which require their attention.
- Assist support teams when required to execute upgrades.
- Review and update all bug tracking system entries to ensure R&D have accurate data.
- Participate in the work streams to improve the product debug capabilities.
- Provide technical support and coaching to EMEA Support Teams.
- Provide Tier 3 level support during outages for the projects that you were involved with.
- Close out projects by successfully completing the go live checklist.
- Share your product knowledge and findings with the wider team by updating the knowledge base.
Quality:
- Review and update the technical aspects of quality system to ensure information is correct and up to date.
- Adhere to the internal checklist delivery milestones and reject any deliveries that fail to meet these.
- Participate in the Ops to Support handover milestone.
- Provide regular feedback of the processes currently in place to ensure continuous improvement.
Job Requirements
- Good experience working with UNIX (Solaris or Redhat Linux).
- Proven UNIX System Administration skills.
- Good coding experience.
- Experience of installing, upgrading and configuring computer hardware and software.
- Knowledge of mobile networks.
- Good understanding of software engineering principles.
- Experience working with 5GC SA/NSA protocols and architecture.
- Experience working with 4G EPC (PGW/SGW/MME/PCRF) products and architecture.
- Full understanding of the NFV (RedHat or VMWare or Wind River).
- Full understanding of Containerized deployment.
- Automation of operational procedures with scripts using Python/Ansible/Shell is a plus.
- Able to troubleshoot the issues faced in the above-mentioned environments.
- Experience working with HP and Dell platforms is a plus.
- Experience working on the VMWare or KVM based virtualization is a plus.
- Experience working with IP networks is a plus.
Senior Technical Operations Engineer employer: Mavenir
Contact Detail:
Mavenir Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Operations Engineer
✨Tip Number 1
Familiarise yourself with Mavenir's product portfolio and recent projects. Understanding their technology stack, especially in areas like EPC/5GC/NFV/Kubernetes, will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of Mavenir on platforms like LinkedIn. They can provide insights into the company culture and expectations for the Senior Technical Operations Engineer role, which can be invaluable during your application process.
✨Tip Number 3
Brush up on your knowledge of telecom protocols such as HTTP2, NGAP, DIAMETER, GTP, and S1AP. Being able to discuss these technologies confidently will demonstrate your technical expertise and readiness for the role.
✨Tip Number 4
Prepare to showcase your problem-solving skills through real-world examples. Think of specific instances where you've successfully troubleshot issues or improved processes, as this aligns well with the hands-on nature of the position.
We think you need these skills to ace Senior Technical Operations Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in UNIX system administration, coding, and telecommunications protocols. Use specific examples that demonstrate your hands-on technical skills and familiarity with the technologies mentioned in the job description.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role at Mavenir and explain how your background aligns with their needs. Mention your experience with 5GC, NFV, and containerized deployments, and how you can contribute to their mission of transforming telecommunications.
Showcase Problem-Solving Skills: Provide examples in your application that showcase your ability to troubleshoot and resolve issues in complex environments. Highlight any experiences where you successfully collaborated with teams or customers to overcome technical challenges.
Highlight Continuous Learning: Mention any recent training, certifications, or projects that demonstrate your commitment to continuous improvement and learning in the field of telecommunications and network infrastructure. This will show Mavenir that you are proactive and adaptable.
How to prepare for a job interview at Mavenir
✨Showcase Your Technical Expertise
Make sure to highlight your experience with EPC, 5GC, NFV, and Kubernetes during the interview. Be prepared to discuss specific projects where you applied these technologies, as well as any challenges you faced and how you overcame them.
✨Demonstrate Problem-Solving Skills
Since this role involves troubleshooting and issue resolution, be ready to share examples of complex problems you've solved in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Communicate Clearly and Effectively
As the role requires interaction with both technical teams and customers, practice explaining technical concepts in a way that non-technical stakeholders can understand. This will showcase your communication skills and ability to bridge gaps between teams.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-world situations. Think about how you would approach deployment, integration, or troubleshooting in a customer environment, and be ready to articulate your thought process.
