Sr. Manager, CRM Platform and Business Applications in Reading

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.

Role Summary

Responsible for assessment, design, acquisition, implementation and use/enhancement of programming and systems analysis tools for the management and transformation of data into information for decision-makers.

Key Responsibilities

• Dynamics 365 CRM platform ownership: Primary platform owner for MS Dynamics 365 – configuration, customization, solution and environment management, release management, licensing and user administration.
• Dynamics data model stewardship: Maintain authoritative knowledge of the Dynamics data model (entities, relationships, option sets, security model) and ensure it continues to support evolving commercial processes without sprawl or technical debt.
• Master data management: Serve as system owner of the Customer Master and Product Data Dictionary; govern record creation, change and retirement across Dynamics, Oracle, Arena and ITSM, and ensure domain ownership is clear across the estate.
• Requirements and business process design: Work directly with Finance, Sales and other stakeholders to translate requirements into practical, deliverable system features. Drive system integrations.
• Integrations: Own the integrations between Dynamics and surrounding systems – Oracle EBS (R12), Arena PLM, HubSpot and downstream reporting. Review interface logs, troubleshoot inter-system issues, and automate recovery and data updates.
• Oracle EBS interfacing: Partner with the Oracle EBS team on the CRM–ERP boundary – order/POBOM processing, product and pricing alignment, cost updates, customer master synchronization, and testing for Oracle changes that affect CRM.
• Reporting and analytics: Own reporting delivery across the enterprise stack – Power BI, Orbit and embedded Dynamics reports. Gather requirements, build reports directly where appropriate, and work with developers to deliver more complex reports.
• Data lake and downstream consumption: Ensure CRM data flows correctly into the enterprise data lake/warehouse to support BI, forecasting, cross-system analytics and Agentic AI, partnering with data engineering on schema, quality and freshness.
• AI productivity and agentic integrations: Actively use AI productivity tooling in day‑to‑day delivery and lead the design, evaluation and rollout of agentic AI integrations within Dynamics and the wider business‑applications landscape.
• Automations: Automate commercial and internal processes through configuration, workflow and Power Platform.
• Month‑end and quarter‑end close: Support Finance through close activities – approval‑process monitoring, data integrity checks and resolution of in‑flight transactions.
• Development and operations contribution: Contribute to functional design, code and configuration reviews, unit test design, impact investigations and production debugging. Manage interface changes end‑to‑end.
• Security and access (CRM scope): Support the SSO/identity strategy from the CRM side – Entra ID authentication, well‑designed security roles, and keeping account hygiene.
• Audit, vendor and cost management: Support annual audit requests within CRM; maintain vendor relationships, licensing and run‑costs in designated areas.

Job Requirements

Required Skills and Experience

• 8+ years in enterprise business applications, with 3–4 years as senior lead on Microsoft Dynamics 365 CRM.
• Deep, hands‑on expertise in Dynamics 365 CRM – configuration, customization, security model, solutions, workflows, Power Automate and the Power Platform.
• Authoritative command of the Dynamics CRM data model, including entity relationships, plug‑ins and extensibility patterns.
• Demonstrable experience integrating Dynamics CRM with Oracle E‑Business Suite (R12).
• Experience designing and operating system‑to‑system integrations using REST, OData, web services and modern iPaaS/ETL tooling.
• Active, habitual use of AI productivity tooling in day‑to‑day delivery.
• Strong SQL skills and hands‑on experience with enterprise reporting platforms – Power BI and Orbit in particular, plus embedded Dynamics reporting.
• Practical experience with data lakes / warehouses (e.g. Azure Synapse, Databricks, Snowflake).
• Proven ability to elicit requirements directly from Finance and Sales stakeholders and convert them into clear functional specifications and deployed features.
• Senior individual contributor mindset – self‑directed, able to prioritize and deliver across competing demands.
• Working knowledge of identity and access management (Entra ID / SSO) and experience operating in an Azure cloud environment.
• Experience supporting month‑end and quarter‑end close from a systems perspective.

Desirable Skills And Attributes

• Experience integrating CRM with marketing automation platforms (e.g. HubSpot), Arena PLM, or ITSM tooling (e.g. HEAT/Ivanti).
• Microsoft Dynamics 365 / Power Platform certifications.
• Familiarity with master data management and data‑quality frameworks.
• AWS cost management, user and security‑role management, and experience with a platform migration or major CRM upgrade program.

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.