At a Glance
- Tasks: Lead desktop support, manage tech setups, and ensure a smooth user experience at Maven.
- Company: Join a diverse team at Maven, focused on innovative technology solutions.
- Benefits: Enjoy competitive pay, private healthcare, and 25 days of annual leave.
- Other info: Dynamic workplace with monthly events and a casual dress code.
- Why this job: Make a real impact by enhancing productivity through cutting-edge technology.
- Qualifications: Experience with Windows/Linux environments and strong Ubuntu skills required.
The predicted salary is between 40000 - 50000 £ per year.
Our Core Infrastructure team is a diverse group of technologists, who focus on continuously improving the end-to-end resiliency, scalability, visibility, usability, and supportability of Maven's technology systems. The End User Support team is responsible for the user experience at Maven, managing technology and facilities to help our users achieve greater productivity. To achieve these goals, the team owns responsibility for the office and desktop environment, video conferencing systems, telephony, and more. The End User Support Engineer ensures that Maven’s employees have everything they need to be successful and productive on their desk and at their fingertips. You will take the lead on building efficient desk configurations, moving employees, setting up new desktops, and helping people get the most out of Maven’s technology tools. This position forms the first line of support for IT problems and requests, coordinating with the other members of the Core Infrastructure and development teams as necessary to resolve end users requests and keep our employees productive.
Responsibilities
- Manage the installation and configuration of desktop computing solutions.
- Lead the rollout of Ubuntu-managed devices, including building out management, patching, and policy from the ground up.
- Application Management including configuration and version control.
- Provide Escalation level support.
- Facilitate technology setups for new employees and role changes.
- Maintain AV and video conferencing technology throughout the office.
- Follow and update procedural documentation e.g. Linux deployment, user onboarding.
- Maintain and update the inventory of office IT equipment.
- Configure telephones, printers, and other common office technology.
- Work with external vendors and suppliers as required.
- Mentor team members.
What We’re Looking For
- Experience supporting Windows and Linux desktop environments.
- Strong experience with Ubuntu, including a full rollout of managed devices.
- Familiarity with Ubuntu Landscape for management, patching automation, auditing, and access management.
- Familiarity with Linux in an Active Directory integrated environment.
- Knowledge of deployment platforms such as PDQ, SCCM, MDT, Intune.
- Knowledge of Scripting languages such as PowerShell or Python.
- Experience with automation tools like Ansible for configuration management and application deployment.
- Experience with CI/CD tools, particularly Jenkins, for automating build, test, and deployment processes.
- Proficiency with Git for version control.
- Experience supporting Microsoft Office productivity software, particularly Excel.
- Able to multitask and prioritize efficiently.
- Knowledge of basic networking concepts: DHCP, DNS, cabling standards, etc.
- Outstanding attention to detail.
- Desire to learn new skills.
- Excellent customer support.
- Experience working with virtual desktops (Omnissa Horizon preferred) is a big plus.
What We Can Offer You
- Competitive compensation
- Group Pension plan
- Annual discretionary bonus
- Fully catered breakfast, lunch and snacks.
- 25 days’ annual leave
- Informal dress code
- Private healthcare and life assurance
- Cycle-to-work scheme
- Monthly company events
Senior End User Support Engineer employer: Maven Securities
Maven is an exceptional employer that prioritises the well-being and productivity of its employees, offering a vibrant work culture where innovation thrives. With competitive compensation, a generous annual leave policy, and a focus on employee growth through mentorship and skill development, Maven ensures that its team members are well-supported in their roles. Located in a dynamic environment, employees enjoy fully catered meals, private healthcare, and engaging company events, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Senior End User Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Maven Securities values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Maven Securities might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Maven Securities!
✨Direct Apply to Maven Securities
Let's not forget to apply directly through the Maven Securities website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior End User Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Maven Securities.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Maven Securities. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Maven Securities
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
