At a Glance
- Tasks: Support and enhance user experience with tech tools and desktop setups.
- Company: Join a diverse team at Maven focused on tech innovation.
- Benefits: Enjoy competitive pay, private healthcare, and catered meals.
- Other info: Great opportunities for learning and career growth in a fun environment.
- Why this job: Make a real impact by helping colleagues thrive with technology.
- Qualifications: Experience with Windows/Linux, Ubuntu, and customer support skills.
The predicted salary is between 30000 - 40000 £ per year.
Our Core Infrastructure team is a diverse group of technologists, who focus on continuously improving the end-to-end resiliency, scalability, visibility, usability, and supportability of Maven's technology systems.
The End User Support team is responsible for the user experience at Maven, managing technology and facilities to help our users achieve greater productivity.
To achieve these goals, the team owns responsibility for the office and desktop environment, video conferencing systems, telephony, and more.
The End User Support Engineer ensures that Maven’s employees have everything they need to be successful and productive on their desk and at their fingertips.
You will take the lead on building efficient desk configurations, moving employees, setting up new desktops, and helping people get the most out of Maven’s technology tools.
This position forms the first line of support for IT problems and requests, coordinating with the other members of the Core Infrastructure and development teams as necessary to resolve end users requests and keep our employees productive.
Responsibilities
- Manage the installation and configuration of desktop computing solutions.
- Lead the rollout of Ubuntu-managed devices, including building out management, patching, and policy from the ground up.
- Application Management including configuration and version control.
- Provide Escalation level support.
- Facilitate technology setups for new employees and role changes.
- Maintain AV and video conferencing technology throughout the office.
- Follow and update procedural documentation e. g. Linux deployment, user onboarding.
- Maintain and update the inventory of office IT equipment.
- Configure telephones, printers, and other common office technology.
- Work with external vendors and suppliers as required.
- Mentor team members.
- What We’re Looking For
- Experience supporting Windows and Linux desktop environments.
- Strong experience with Ubuntu, including a full rollout of managed devices.
- Familiarity with Ubuntu Landscape for management, patching automation, auditing, and access management.
- Familiarity with Linux in an Active Directory integrated environment.
- Knowledge of deployment platforms such as PDQ, SCCM, MDT, Intune.
- Knowledge of Scripting languages such as Power Shell or Python.
- Experience with automation tools like Ansible for configuration management and application deployment.
- Experience with CI/CD tools, particularly Jenkins, for automating build, test, and deployment processes.
- Proficiency with Git for version control.
- Experience supporting Microsoft Office productivity software, particularly Excel.
- Able to multitask and prioritize efficiently.
- Knowledge of basic networking concepts: DHCP, DNS, cabling standards, etc.
- Outstanding attention to detail.
- Desire to learn new skills.
- Excellent customer support.
- Experience working with virtual desktops (Omnissa Horizon preferred) is a big plus.
- What We Can Offer You
- Competitive compensation
- Group Pension plan
- Annual discretionary bonus
- Fully catered breakfast, lunch and snacks.
- 25 days’ annual leave
- Informal dress code
- Private healthcare and life assurance
- Cycle-to-work scheme
- Monthly company events
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land End User Support Engineer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Maven Securities. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Maven Securities before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace End User Support Engineer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Maven Securities:Your cover letter is your chance to shine! Tell us why you want to work at Maven Securities specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Maven Securities!
How to prepare for a job interview at Maven Securities
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
