At a Glance
- Tasks: Support members in navigating digital healthcare and provide exceptional customer service.
- Company: Join Maven Clinic, the largest virtual clinic for women and families, recognised for innovation.
- Benefits: Enjoy competitive salary, equity, health benefits, and a supportive work culture.
- Other info: Flexible remote work environment with opportunities for professional growth.
- Why this job: Make a real difference in healthcare while working remotely with a passionate team.
- Qualifications: Fluency in English and another language, plus experience in healthcare or human services.
The predicted salary is between 33000 - 38478 £ per year.
Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us.
Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale.
Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women.
Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, Step Stone Group, Icon Ventures, and Lux Capital.
Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work.
Learn more at mavenclinic. com
An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:
- Fortune Change the World (2024)
- CNBC Disruptor 50 List (2022, 2023, 2024)
- Fortune Best Workplaces for Millennials (2024)
- Fortune Best Workplaces in Health Care (2024)
- Fast Company Most Innovative Companies (2020, 2023)
About the Role
We are looking for a mission-driven internationally-based Care Advocate to join our team to provide world-class care to Maven members.
Our Care Delivery team consists of care coaches and care advocates who help our members navigate digital care and access the tools to unlock their optimal experience and outcomes.
Our team works to continuously learn more about members and ourselves, and you’ll move fast to assist our members with navigation of our network and product.
As an internationally-based Care Advocate, you’ll be the Maven resource for our members, providing resources and education on how to access care and walk through walls to engage members with our platform.
Our Care Delivery team works remotely and supports Maven members 24/7/365.
We are currently hiring for 9am-5pm local time (UK region).
What You’ll Do
- Prioritizing tasks and managing a schedule of meeting a high volume of members to conduct introductory video appointments
- Upholding our value of moving fast by answering and assisting with questions about our product and providing personalized recommendations for supporting member needs
- Demonstrating our value of “walking through walls” to deliver an exceptional customer service experience to our members and escalating concerns or questions appropriately
- Navigating members’ networks to ensure access to care, and investigating available support
- Coordinating with other team members when needed to provide immediate access to care and provide follow up, closing the loop with the member
- Providing education and resources related to program needs
- Collaborating with cross-functional partners and team members of our Care Delivery, Customer Support, Provider group and Product teams
- Executing on tasks to ensure optimal member experience and taking responsibility for closing the loop on outstanding items
- Participating in cross functional projects and collaborating with other departments where needed
- Identifying referral needs and collaborating with Maven providers
- Providing education on local healthcare systems and create in-person resource lists to help members navigate in-person care
- Acts as a resource for our members and team on local APAC region and healthcare system
- Anticipating and addressing member’s social determinants of health needs
- Any other duties as assigned
What You’ll Bring
- Fluency in English and additionally either Spanish, German, Polish, or French (open to other languages)
- A background in allied health, human services, or healthcare
- 1-2+ years of direct patient care experience or digital health
- Problem-solving skills to help find creative solutions to customer needs, including working in a remote/startup environment
- Ability to remain flexible with changes and have a growth mindset
- Ability to communicate with patients empathetically in writing and verbally, and passionate about creating a positive member experience with optimal outcomes
- Experience achieving KPIs relevant to engagement, satisfaction and productivity
- Proficiency in navigating new technologies and systems as part of working on a remote team
- Fluent in healthcare terminology, both in English and other languages preferred
- Experience in family planning and maternal-child health areas/others such as pregnancy, postpartum, options counseling, menopause, adoption, surrogacy preferred
- Comfort with technology tools like Google suite, CRM platforms, EHRs, and Zendesk preferred
- Certification or licensure in a healthcare related field preferred
The base salary range for this role is £33,000.00 - £38,478.00 per year.
You will also be entitled to receive equity and benefits.
Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals.
If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits That Work For You
Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally.
We remain focused on providing a competitive benefits package for our employees.
On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:
- Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
- Whole-self care through wellness partnerships
- Hybrid work, in office meals, and work together days
- 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
- Annual professional development stipend and access to a personal career coach through Maven for Mavens
- 401K matching for US-based employees, with immediate vesting
These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.
Maven is an affirmative action and equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
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International Care Advocate (UK) employer: Maven-Clinic
Maven Clinic is an exceptional employer, offering a dynamic and inclusive work culture that prioritises the well-being and professional growth of its employees. With a strong commitment to diversity and innovation, Maven provides comprehensive benefits including 16 weeks of paid parental leave, wellness partnerships, and access to career coaching, all while working remotely in a supportive environment dedicated to improving healthcare for women and families. Join us in making a meaningful impact while enjoying a rewarding career in the heart of the UK's healthcare landscape.
StudySmarter Expert Advice🤫
We think this is how you could land International Care Advocate (UK)
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Maven-Clinic.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Maven-Clinic.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Maven-Clinic, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace International Care Advocate (UK)
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Maven-Clinic.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Maven-Clinic.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Maven-Clinic. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Maven-Clinic. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Maven-Clinic
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Maven-Clinic’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
