Client Manager

You must currently live in any of the countries above and have the legal right to work there. As a global company with locations around the world, you can opt to work from home or choose a hybrid approach where we have an office. Employment and contract type is permanent, full-time.

Who is Mauve Group, and what do we do? Mauve Group was established in 1996 with a simple office in Italy. Since then, we have expanded to become a leading, award-winning provider of Employer of Record (EOR) and global employment solutions – powered by our all-in-one workforce management platform. We operate in 150+ countries across seven regions, supporting businesses and organisations across 70+ industries as they scale internationally and manage their global workforces. Our mission is to reduce risk, maximise compliance, and enhance employee satisfaction throughout the global HR process. But that’s not all. Mauve is a people‑first community. We understand that our employees are diverse individuals with fulfilling lives beyond work. For those who join us, we offer a range of perks and benefits to support your personal growth and wellbeing – more on these later.

The main purpose of your role: The Client Manager is a target‑carrying individual contributor responsible for the day‑to‑day management, revenue growth, and retention of assigned client accounts. You’ll work closely with the Global Client Partner and Client Services teams to ensure a smooth customer experience. Your role will involve developing strong client relationships, understanding client needs to deliver tailored solutions, expanding Mauve services within accounts, and supporting aftersales queries. Due to the high number of US‑based clients, you may occasionally work outside standard hours to accommodate client time zones.

What will you be doing as the Client Manager?

• Serving as the primary contact for managed client accounts.
• Building and maintaining long‑term relationships with key clients and stakeholders.
• Understanding client needs and delivering tailored solutions.
• Setting up services for new and existing accounts with accuracy and compliance.
• Identifying upselling and cross‑selling opportunities.
• Generating referrals and securing testimonials, case studies, and endorsements.
• Collaborating with internal teams to ensure seamless service delivery.
• Resolving client issues in conjunction with Client Services.
• Monitoring account performance and providing regular updates.
• Conducting client check‑ins per Global Client Partner guidelines.
• Participating in bids and tenders from existing clients.
• Representing Mauve at domestic and international events, trade shows, and forums (including speaking opportunities).
• Tracking and reporting client activities using Salesforce.
• Maintaining Salesforce accuracy and a healthy sales pipeline.
• Presenting regular reports on account status and performance.
• Collaborating with Inbound and Outbound teams for smooth client handovers.
• Providing feedback to marketing via Global Client Partners.
• Staying informed on industry trends, market conditions, and competitors.

Requirements: If you have a mix of the following skills and personal attributes, you may be who we’re looking for.

Qualifications:

• Degree educated or three years’ experience in the Employer of Record (EOR) sector/industry.
• Degree in Business Administration, Marketing, Economics, or a related field.

Knowledge and experience:

• At least three years’ experience in the EOR sector/industry.
• Experience working for a global organisation.
• Experience of successfully managing and growing client accounts.
• Experience working with CRM systems such as Salesforce and Sage People.
• At least three years’ demonstrable experience of working in a sales environment or allied service such as business development, client services, or products.

Skills and attributes:

• Advanced English communication skills (verbal and written).
• Excellent time management and organisational skills.
• Excellent presentation skills.
• Excellent consultative selling and negotiation skills.
• Ability to think creatively and strategically.
• Experience dealing with US‑based clients.

Personal attributes:

• Strong attention to detail, with high standards of accuracy and quality.
• Flexible and proactive approach to workload with conflicting deadlines.
• Strong team working skills.
• Quick learner with an interest in developing new skills.
• Positive attitude with strong interpersonal skills.
• Confident and adaptable.

Perks and benefits:

• Generous annual leave, plus public holidays based on location.
• Extra annual leave for your birthday or an alternative celebration day.
• Access to an Employee Assistance Programme (EAP).
• Pension plan with contributions from Mauve Group (where applicable).
• Opportunities for professional growth via Mauve Academy – our learning portal.
• Annual training allowance for career development.
• Hybrid working environment, with home setup allowance (where applicable).
• Optical benefits (£155/€180 toward eye tests, glasses, and lenses).
• Exciting opportunities, including domestic/international travel, team meet‑ups, and company‑wide events.

Apply now: Please direct your cover letter to Joseph Mojume – Global Sales Manager, explaining why you want to work at Mauve Group and how your experience, skills, and qualifications align with the role. Send your cover letter and CV in English, with the job title in the subject line, to recruitment@mauvegroup.com. Good luck!

What’s next: Applications close on 29th March 2026 – first interviews are likely to be held on 6th April 2026. Due to the high volume of applications, we may not be able to respond to everyone. If you haven’t heard from us by 10th April 2026, please consider your application unsuccessful on this occasion. We reserve the right to close the job posting early, if we receive a high number of applications.

Data and Privacy Policy: We will only use your personal information with your consent and in accordance with applicable laws. For details, please read our Privacy Policy.

In your cover letter, please indicate if you would like to be considered for future opportunities if not selected for this role. If you do not specify, we will delete your personal information to comply with European law.

Equality and diversity statement: Mauve Group operates in many parts of the world, each with unique cultural identities, and is committed to equality of opportunity and freedom from discrimination. We accept, respect, and celebrate diverse backgrounds, perspectives, and experiences. By embracing these differences, we drive innovation and business growth.