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- Tasks: Provide exceptional customer service and support to Maui Jim accounts and consumers.
- Company: Maui Jim is a renowned brand known for its unique culture and commitment to customer satisfaction.
- Benefits: Enjoy a collaborative work environment, professional development opportunities, and a focus on team growth.
- Why this job: Join a passionate team dedicated to delivering outstanding service and embracing the Aloha Spirit.
- Qualifications: A-Level graduate with 2 years of customer service experience; SAP CRM knowledge is a plus.
- Other info: Be part of a vibrant 'Ohana that values respect, trust, and creativity.
The predicted salary is between 28800 - 42000 £ per year.
Get AI-powered advice on this job and more exclusive features.
At Maui Jim, you can expect a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and “high touch” work environment that values the members of our ‘Ohana. We work hard to develop our leaders who in turn develop their team members to reach their full potential, and we are committed to building a team that focuses on solid customer service.
If you would like to be part of an amazing adventure that is Maui Jim, check our current job openings and browse the site to learn more about our culture, benefits, and our Maui Jim \’Ohana! Aloha~
The overall objective of the department in which this position works is:
Provide outstanding customer service to Maui Jim accounts & consumers, maintaining the Maui Jim “Aloha” at all times. Maui Jim goal is to achieve the highest levels of customer satisfaction and service. This will ensure that Maui Jim achieves and exceeds sales forecasts through the growth of present and potential customers. Maintain extreme high-level service during all seasons of the year. Our goal is to achieve market leading customer satisfaction and service.
The major function of this position is:
To answer incoming inquiries via telephone and e-mail from our customers in a timely, courteous, and efficient manner. To provide outstanding administrative support to accounts and field sales representatives combined with an emphasis to establish and maintain account relationships with Maui Jim customers.
The principle responsibilities and duties of this position are:
- Provide outstanding customer service to all internal and external customers. Assist with customer inquiries as per Maui Jim policy.
- Answer incoming calls within 3rd ring.
- Respond to e-mail inquiries from customers within 24 hours.
- Order entry in a timely and accurate manner.
- Review, process, and set up all new accounts in SAP within 1 day. Ensure all paperwork and information is correct and complete.
- Provide support to customers regarding the status of shipments, credits/returns/repairs and inform customers of Maui Jim Policy.
- Provide advice and product support to Maui Jim customers.
- Secure an enhanced experience for our customers in our B2B and B2C portals.
- Maintain outstanding internal relations within the Maui Jim Ohana globally.
- Secure daily and monthly reporting according to set standards.
- Maintain working area clean and organized.
Other Duties:
Perform other work-related tasks as requested or required.
Desired Qualifications
As a guide, indicated below is the preferred education and experience for this position:
A-Level graduate or equivalent with minimum 2 years CS experience. Strong Customer Service focus. Prior experience of SAP CRM and Microsoft Excel is a plus.
In lieu of education, the following equivalent experience is preferred:
3-4 years experience in a customer service or order fulfillment environment.
Listed below are the particular skills preferred for this position:
- Previous Customer Service experience minimum of 2 years.
- Optical experience would be a plus.
- Strong Customer Service mentality and skills.
- Strong organizational and communication skills.
- Ability to work as part of a team and independently when required.
- Ability to utilize a PC and Microsoft Office Software.
- Ability to prioritize and complete tasks in a timely manner.
- Ability to multitask.
- Embraces and enhances change.
About Us
Join Our ‘Ohana….
At Maui Jim we are passionate about making the best sunglasses in the world and providing customer service like you’ve never seen. We work diligently to attract and retain the brightest individuals in our industry and to foster an environment of encouraged professional development, creative thinking, and growth. The Aloha Spirit is the backbone of our culture, which embraces respect, trust, integrity, and creativity.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Customer Service
- Industries
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Contact Detail:
Maui Jim Sunglasses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Sales Support Representative
✨Tip Number 1
Familiarise yourself with Maui Jim's brand values and the concept of 'Aloha'. Understanding their culture will help you connect better during interviews and show that you align with their mission of outstanding customer service.
✨Tip Number 2
Brush up on your knowledge of SAP CRM and Microsoft Excel, as these tools are mentioned in the job description. Being able to demonstrate your proficiency in these areas can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've provided exceptional customer service in previous roles. Be ready to discuss specific situations where you went above and beyond to meet customer needs, as this is crucial for the role.
✨Tip Number 4
Network with current or former employees of Maui Jim if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Service & Sales Support Representative
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Maui Jim's unique culture and values. Highlight how your personal values align with their 'Aloha Spirit' in your application.
Tailor Your CV: Make sure your CV reflects your customer service experience, particularly any roles that involved direct communication with customers. Emphasise your ability to multitask and work both independently and as part of a team.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your strong customer service skills and ability to handle inquiries efficiently.
Showcase Relevant Skills: If you have experience with SAP CRM or Microsoft Excel, be sure to mention this in your application. Highlight any previous roles where you successfully managed customer relationships or administrative tasks.
How to prepare for a job interview at Maui Jim Sunglasses
✨Embrace the Aloha Spirit
Maui Jim values the Aloha Spirit, so be sure to convey warmth and friendliness during your interview. Show that you can connect with customers and colleagues alike, as this is crucial for a role focused on customer service.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you handled difficult situations and maintained a positive attitude, as this will resonate well with the company's focus on customer satisfaction.
✨Familiarise Yourself with SAP and Excel
Since experience with SAP CRM and Microsoft Excel is preferred, brush up on these tools before your interview. Being able to discuss your proficiency or willingness to learn will show your commitment to the role and the company.
✨Showcase Your Teamwork Abilities
Maui Jim emphasises collaboration within their 'Ohana. Be ready to discuss how you've successfully worked in teams in the past, and how you can contribute to a positive team environment while also being able to work independently when needed.
