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For Companies At a Glance
- Tasks: Join our team as a Customer Service Adviser, handling inquiries and processing orders daily.
- Company: Mattressman is dedicated to providing top-notch sleep solutions and exceptional customer service.
- Benefits: Enjoy perks like enhanced leave, cashback schemes, team events, and discounts for staff and friends.
- Why this job: Be part of a supportive culture that values growth, collaboration, and making a positive impact.
- Qualifications: Excellent communication skills and experience in customer service are essential; resilience and adaptability are key.
- Other info: Work in a dynamic environment with opportunities for personal and professional development.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every day presents new challenges and opportunities to shine? If so, Mattressman wants you to join our dynamic customer service team!
Who We Are
At Mattressman , we’re dedicated to providing our customers with the best sleep solutions. We pride ourselves on our outstanding customer service and our commitment to making a positive impact in the lives of our customers. As part of the Mattressman workforce, you’ll be joining a team that values collaboration, innovation, and excellence.
The Role
- Be the First Point of Contact: Handle customer inquiries via phone, email, and instant chat.
- Process Orders: Efficiently manage customer orders using our bespoke online system.
- Communicate Effectively: Liaise with suppliers, manufacturers, and couriers to resolve customer issues.
- Problem-Solve: Support customer service inquiries, generate solutions, and **escalate** issues when necessary.
- Multitask: Manage a variety of tasks in a busy office environment while maintaining a high level of customer service.
- Collaborate: Work flexibly within the department and across the wider Mattressman team.
- Stay Informed: Keep up-to-date with retail trends and competitors, and understand Customer Service KPIs.
Person Specification
- Communication Skills: Excellent communication and interpersonal skills.
- Experience: Extensive experience in customer service or call centre roles.
- Resilience: Ability to work under pressure and handle difficult situations.
- Technical Skills: Adequate computer and literacy skills.
- Work Ethic: Strong, committed work ethic with a positive attitude.
- Leadership: Ability to lead by example with outstanding customer care skills.
- Flexibility: Reliable and adaptable to change.
Why Work for Mattressman? At Mattressman, we pride ourselves on fostering a supportive and inclusive workplace where everyone can thrive. As part of our customer service team, you will be given opportunities for personal and professional growth, along with the chance to make a meaningful impact in your role.
Company Benefits
- Simply Health cashback scheme after completion of probation
- Enhanced annual leave allowance
- Values Champion scheme with monetary reward
- Funded team social events
- Staff and friends & family discounts
- Staff canteen, breakout room and games room
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Customer Service Adviser - Arminghall (MM) Norfolk employer: Mattressman
Contact Detail:
Mattressman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser - Arminghall (MM) Norfolk
✨Tip Number 1
Familiarise yourself with Mattressman's products and services. Understanding their sleep solutions will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the company during any interactions.
✨Tip Number 2
Practice your communication skills, especially in a fast-paced environment. You might want to role-play common customer service scenarios with a friend to build your confidence in handling inquiries and resolving issues efficiently.
✨Tip Number 3
Research current retail trends and competitors in the mattress industry. Being knowledgeable about the market will allow you to engage in meaningful conversations and show that you're proactive about staying informed.
✨Tip Number 4
Demonstrate your resilience and problem-solving abilities by preparing examples from your past experiences. Think of specific situations where you successfully managed difficult customer interactions or multitasked under pressure, as these will be valuable during interviews.
We think you need these skills to ace Customer Service Adviser - Arminghall (MM) Norfolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. Use specific examples that demonstrate your ability to handle inquiries, problem-solve, and communicate effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Mattressman's values. Mention how your skills align with the role and why you want to be part of their team.
Highlight Relevant Experience: In your application, emphasise any previous roles in customer service or call centres. Discuss how you've successfully managed customer inquiries and resolved issues in fast-paced environments.
Showcase Your Communication Skills: Since excellent communication is key for this role, provide examples of how you've effectively communicated with customers and colleagues in the past. This could include handling difficult situations or collaborating with teams.
How to prepare for a job interview at Mattressman
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with Mattressman's commitment to outstanding service.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've handled challenging customer inquiries in the past. Highlight your ability to think on your feet and provide solutions, as this role requires effective problem-solving skills to manage various customer issues.
✨Emphasise Communication Skills
Since the role involves liaising with customers and other stakeholders, be ready to showcase your excellent communication and interpersonal skills. Practice articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Research Mattressman and the Industry
Familiarise yourself with Mattressman's values, products, and recent developments in the retail sector. Being knowledgeable about the company and its competitors will demonstrate your genuine interest in the position and help you stand out as a candidate.