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For Companies At a Glance
- Tasks: Join our team to assist customers and enhance their shopping experience.
- Company: Mattress Online is a leading retailer known for exceptional customer service and transparency.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for growth.
- Why this job: Be part of a dynamic team that values your feedback and strives for excellence.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Perfect for students looking for part-time work with a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
At Mattress Online, we believe in complete transparency when it comes to our services and the products we provide.
The reviews you leave are truly valuable to us – whether you have reviewed our services, our products or our stores . Your feedback helps us to understand what we’re doing well and how we can improve the Mattress Online experience for you and future customers!
We’ve partnered with two world-leading independent review platforms so that you can have access to unbiased and honest reviews from verified Mattress Online customers:
- Trustpilot – where verified customers can leave a review about the service provided by Mattress Online.
- Feefo – where verified customers can leave their product reviews.
You can also find Mattress Online reviews on Google. These reviews are not verified, meaning anyone can leave a review at any time:
Browse over 63,000 impartial reviews to see how we compare with other retailers and learn more about our review process below.
How we compare with other retailers
MATTRESS & BED RETAILER TRUSTPILOT’S TRUSTSCORE*
Mattress Online 4.8
Dreams 4.8
DFS Furniture 4.8
Bensons for Beds 4.6
John Lewis 4.0
Argos 3.9
Dunelm 3.8
MATTRESS & BED RETAILER TRUSTPILOT’S TRUSTSCORE* Mattress Online 4.8 Dreams 4.8 DFS Furniture 4.8 Bensons for Beds 4.6 John Lewis 4.0 Argos 3.9 Dunelm 3.8 *Trustpilot Trustscore data correct as of July 2024.
Your feedback helps us to ensure high-quality service and we’re always striving to be even better! Thank you for your support, we’re so pleased that you enjoyed shopping with us.
On the Mattress Online website, you will see customer reviews from Trustpilot and Feefo . You can also find Mattress Online reviews on Google .
Here’s an overview of why we use different review platforms, and when you can expect to able to review your Mattress Online experience:
Google Reviews Service, product or store reviews Star system No invitation required; anyone can leave a review
Trustpilot reviews for Mattress Online
Trustpilot is an impartial third-party review platform dedicated to empowering customers to assess and rate the service quality of businesses like ours. Founded in 2007, Trustpilot strives to build trust between customers and businesses through customer transparency.
Trustpilot uses a star rating system where you can score our services and write about your experience with us.
All Trustpilot Mattress Online reviews come from verified, impartial customers – just like you.
Our commitment to excellent service is reflected in our current overall rating of 4.8 out of 5 stars.
Here are a few examples of our recent Trustpilot reviews:
How to leave a Trustpilot review for Mattress Online
When you leave a Trustpilot review, we\’ll ask you to leave a review of your experience with the Mattress Online service, not the product you have purchased.
7 days after your order has been delivered, you will receive an email from us with a link to the Trustpilot website.
By following this link, you can rate your experience with us from 1 to 5 stars and, if you wish, share more details about your experience.
Feefo reviews for Mattress Online
Feefo is an independent review platform, dedicated to providing a space for Mattress Online customers to share exclusive feedback on the products they\’ve purchased. Established in 2010, Feefo helps both customers and businesses make informed decisions when it comes to buying products online.
Feefo uses a star rating system where customers are asked to provide an overall product rating and score the different features of the product.
Feefo product reviews can be found under the ‘Customer Reviews’ section of all product pages.
You can see a breakdown of the review scores by hovering over the statistics icon on each review:
How to leave a Feefo review for Mattress Online
Our Feefo reviews focus on reviewing the quality of the product you’ve purchased from Mattress Online.
28 days after your product has been delivered, you’ll receive an email from us with a link to the Feefo website, inviting you to review your purchase.
By following this link, you can score your product based on its features, which vary depending on the type of product you purchased from Mattress Online.
For mattresses and bedding, Feefo will ask you to score the following sections out of 5:
- Value for money
- Appearance/style
- Quality of materials
- Support
- Comfort
For beds, Feefo will ask you to score the following sections out of 5:
- Value for money
- Design/appearance
- Quality
You will also have the option to write a little bit about your experience with the product if you’d like.
Launched in 2007, Google Reviews allows customers to freely share their business experiences and feedback online. Anyone can leave a Google Review for Mattress Online, whether they have made a purchase or not, providing a transparent view of customer experiences.
To find our Google Reviews, simply search for \’MattressOnline.co.uk\’ or our store name on Google, click on our Business Profile and navigate to the \’Reviews\’ section.
We’re proud to have over 1,500 reviews with an overall rating of 4.7 out of 5.
How to leave a Google Review for Mattress Online
When leaving a Google Review, you can share feedback on any aspect of our business, from the quality of our service to the products themselves.
Leaving a review for the Mattress Online website:
If you wish to leave a Google Review for Mattress Online, you can do this in one of three ways, via:
- Our email review invitation – You’ll receive an email invitation to leave a review 7 days after your order is delivered.
- Google search – Search for ‘MattressOnline.co.uk’ on Google, open our Business Profile and navigate to the ‘Reviews’ section, where you will have the option to leave a review.
If you choose to leave a Google review for Mattress Online, you will be asked to:
- Rate your experience out of 5 stars
- Attach an image to your review, if you wish to
Leaving a review for a Mattress Online store:
To leave a review for one of our stores, follow the appropriate link below:
- Google Search – Search for the Mattress Online store you visited on Google, open our Business Profile and navigate to the ‘Reviews’ section, where you will have the option to leave a review.
- Google Maps – Search for the Mattress Online store you visited, select \’Reviews\’ on the Business Profile, and click \’Rate and review.\’
If you choose to leave a Google review for a Mattress Online store, you will be asked to:
- Rate your experience out of 5 stars
- Attach an image to your review, if you wish to
Your feedback is valuable in helping us to improve our services and product offerings. Thank you for taking the time to share your experience!
We take your feedback seriously
Your feedback is incredibly important to us. We strive to make sure that everyone’s experience with Mattress Online is the best it can be. If we don\’t meet your expectations, we want to work with you to understand how we can improve.
That’s why we closely monitor all reviews and aim to respond to all 1-3 star Trustpilot , Feefo and Google reviews within 24 hours to address any feedback, concerns or questions promptly.
Depending on the content of the 1-3 star review, our Customer Service team will reach out to the reviewer directly, either via email or over the phone. This allows us to give each customer the time and dedication they deserve to resolve their concern.
Whether the review concerns a service or product issue, we will work with the reviewer to rectify the situation.
We actively learn from all of our positive and constructive feedback and make the appropriate adjustments to our services, whether that be:
- On our website
- Our communications
Or any other area that you feel needs our attention.
Thank you for helping us improve and ensuring we provide the best possible experience.
Leaving a review for Mattress Online
Here’s everything you need to know about leaving a review for the Mattress Online website or stores:
Who can leave a review?
Only verified customers will receive an email invitation to review their Mattress Online experience on Trustpilot and their product on Feefo .
However, anyone can leave a review on the Mattress Online Google Business Profile.
When will I be able to leave a review for Mattress Online?
If you have purchased from Mattress Online and would like to leave a review, here\’s when you can expect your review invitation email:
- Trustpilot – 7 days after delivery. This allows you to review our service from checkout to delivery
- Feefo – 28 days after your order has been delivered. We wait 28 days before inviting you to review your product because it can take a few weeks to adjust to a new product, especially if you have purchased a new mattress.
How can I leave a review for Mattress Online?
To leave a service review on Trustpilot or a product review on Feefo, you will need to wait until you receive a review invitation email. These emails contain a link to the Trustpilot and Feefo websites, where you can then rate and write about your experience with us.
After your order has been delivered, you will receive a Trustpilot review invitation email after 7 days, and a Feefo review invitation email after 28 days.
If you prefer, you can leave a Google review for our website or stores at any time by following the links below:
What we do with your review depends on how you have rated us:
- If you have left a 4 or 5 star review – thank you! We appreciate your positive feedback and you may even spot your review on our social media channels.
- If you have left us a 1 – 3 star review – we’re sorry that our service or product didn’t meet your expectations and we greatly appreciate your feedback. We aim to respond to all 1 – 3 star within 24 hours and, depending on the contents of the review, we’ll open a direct line of communication with you via email or over the phone, to address your concerns or resolve any issues you may have.
What do you do with bad reviews?
We value all of the feedback we receive from our customers, and we use it to improve our service and offering online and in-store.
Transparency is important to us. Every review, regardless of rating, is visible on Trustpilot, Feefo, and Google for all to see.
We monitor all reviews closely and aim to respond to every 1-3 star review promptly. This involves answering questions, addressing concerns, or opening a direct line of communication to resolve any issues.
All feedback, positive or constructive, is vital in helping us ensure that Mattress Online provides the very best service for every customer.
Why do some products have no reviews?
If a product doesn\’t have any reviews yet, it’s likely because it’s a new addition to our website. We\’re excited for our customers to try our new products and you can expect reviews to start coming in soon!
Some more specialist products may sell less frequently, and not everyone who buys them leaves a review. In this case, the lack of reviews doesn\’t reflect the product\’s quality.
We hope that you choose to leave a review about your experience with us here at Mattress Online!
If you have any questions about how our reviews work, please don’t hesitate to get in touch !
MattressOnline.co.uk Ltd is authorised and regulated by the Financial Conduct Authority (FCA FRN 923012) and acts as a credit intermediary and not a lender, offering credit products provided exclusively by Klarna Bank AB (publ). Finance is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply.
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Customer Service employer: Mattress Online
Contact Detail:
Mattress Online Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Familiarise yourself with Mattress Online's customer service philosophy. Understanding their commitment to transparency and customer feedback will help you align your responses during interviews, showcasing that you share their values.
✨Tip Number 2
Research common customer service scenarios related to online retail. Being prepared with examples of how you've handled similar situations can demonstrate your problem-solving skills and readiness for the role.
✨Tip Number 3
Engage with Mattress Online's social media platforms. This not only shows your interest in the company but also gives you insights into their customer interactions and current promotions, which can be useful talking points in an interview.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your understanding of their review process and customer engagement strategies. This demonstrates your proactive approach and genuine interest in contributing to their success.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service position at Mattress Online. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience you have. Use specific examples that demonstrate your ability to handle customer feedback and improve service quality, as this is crucial for Mattress Online.
Showcase Communication Skills: Customer service roles require excellent communication skills. In your application, provide examples of how you've effectively communicated with customers in the past, whether through resolving complaints or providing information.
Express Your Passion for Customer Feedback: Since Mattress Online values customer reviews, express your enthusiasm for gathering and acting on customer feedback. Mention any experience you have with review platforms or how you’ve used customer insights to enhance service in previous roles.
How to prepare for a job interview at Mattress Online
✨Know the Company
Before your interview, take some time to research Mattress Online. Understand their values, mission, and the importance they place on customer feedback. This will help you align your answers with their company culture.
✨Prepare for Customer Scenarios
As a Customer Service representative, you'll likely face various customer scenarios. Prepare examples of how you've handled difficult customers or resolved issues in the past. This shows your problem-solving skills and ability to empathise with customers.
✨Showcase Your Communication Skills
Effective communication is key in customer service. During the interview, demonstrate your ability to communicate clearly and concisely. Practice answering questions in a way that reflects your understanding of customer needs and concerns.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions about the role and the company. Inquire about their approach to customer feedback and how they implement changes based on reviews. This shows your genuine interest in contributing to their success.
