At a Glance
- Tasks: Enhance customer experience by sharing sleep expertise and driving sales.
- Company: Join Mattress Firm, a leader in sleep solutions with a focus on customer care.
- Benefits: Enjoy career growth, health benefits, and employee discounts on sleep products.
- Other info: Diverse candidates are encouraged to apply; great team culture awaits!
- Why this job: Be a trusted sleep authority and make a real difference in customers' lives.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 32000 - 48000 £ per year.
Employee may support stores in a 30-45 minute radius of home store location.
IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY:
Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type “Jobs Hub” into the Workday search bar and click on the link. If you are unable to view the job posting, don't hesitate to get in touch with your Talent Acquisition representative.
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Join Mattress Firm and have the job of your dreams!
Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career.
Job Details:
The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Experts will execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.
- Create an environment where the customer is always at the center by cultivating strong relationships.
- Provide technical and product knowledge information to customers and serve as subject matter expert.
- Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
- Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
- Maintain awareness of the competition, advertisements and services offered by competitors.
- Leverage social media to positively impact brand awareness and increase sales.
- Lift, push, or pull 50+ pounds.
Benefits Included:
- Excellent career growth opportunities through on-the-job training and development programs
- 401(k) with employer matching
- Mental health and life resources
- Medical, dental, prescription, and vision plans
- Get paid on-demand
- Base pay or uncapped commission
- Employee discounts on Mattress Firm sleep products and accessories
Compensation:
Competitive pay range of $52,000-$64,000 * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.
*Pay amount does not guarantee employment for any particular time.
Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.
EOE/Vet/Disability
Diverse Candidates are Encouraged to Apply.
Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
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Sleep Expert - Sales employer: Mattress Firm
At Mattress Firm, we pride ourselves on being an exceptional employer that values our Sleep Experts as vital contributors to our mission of enhancing customer sleep experiences. Our supportive work culture fosters personal and professional growth, offering extensive training and development opportunities, alongside the potential for uncapped commission earnings. Located in a dynamic retail environment, we empower our employees to build meaningful relationships with customers while enjoying a collaborative atmosphere that celebrates success and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Sleep Expert - Sales
✨Tip Number 1
Get to know the company inside out! Research Mattress Firm's products, values, and customer service approach. This will help you connect with the interviewers and show that you're genuinely interested in being a Sleep Expert.
✨Tip Number 2
Practice your sales pitch! Since this role is all about enhancing the customer experience, think of ways to demonstrate your sales skills. Role-play with a friend or family member to get comfortable with presenting products and answering questions.
✨Tip Number 3
Leverage social media to showcase your passion for sleep and wellness. Share tips, articles, or even your own experiences with sleep products. This can help you stand out as a knowledgeable candidate who’s ready to engage customers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sleep Expert - Sales
Some tips for your application 🫡
Show Your Passion for Sleep:When applying for the Sleep Expert role, let your love for sleep and helping others shine through. Share any personal experiences or knowledge about sleep products that can make you stand out as a trusted authority.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant skills and experiences that align with the job description. We want to see how you can create that customer-centric environment we value so much!
Be Authentic:Don’t be afraid to let your personality come through in your application. We appreciate genuine candidates who can connect with customers and build relationships, so show us who you really are!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to review your details and get you on the path to joining our team!
How to prepare for a job interview at Mattress Firm
✨Know Your Stuff
As a Sleep Expert, you'll need to showcase your knowledge about sleep products and their benefits. Brush up on the latest trends in sleep technology and be ready to discuss how different mattresses can enhance sleep quality. This will help you establish credibility with both the interviewers and potential customers.
✨Showcase Your Sales Skills
Prepare to demonstrate your sales techniques during the interview. Think of examples where you've successfully driven sales or exceeded KPIs in previous roles. Be ready to explain how you build relationships with customers and maintain those connections after the sale.
✨Engage with Digital Tools
Since the role involves using digital tools to enhance the customer experience, familiarise yourself with any relevant technologies or platforms. Discuss how you’ve used social media or other digital channels to boost brand awareness and sales in past positions.
✨Be Customer-Centric
Emphasise your commitment to putting the customer at the centre of everything you do. Prepare to share stories that highlight your ability to resolve customer issues and create a positive shopping experience. This will align perfectly with Mattress Firm's focus on customer satisfaction.
