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For Companies At a Glance
- Tasks: Enhance customer experience by sharing sleep expertise and driving sales.
- Company: Join Mattress Firm, a leader in sleep solutions with a focus on customer care.
- Benefits: Enjoy career growth, health benefits, and employee discounts on sleep products.
- Why this job: Be a trusted sleep authority and make a real difference in customers' lives.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Diverse candidates are encouraged to apply; great team culture awaits!
The predicted salary is between 32000 - 48000 ÂŁ per year.
Is your current job a nightmare? Make it a dream job at Mattress Firm®!
Your journey will begin with an extensive, customer‑centric retail sales training program that empowers you to create a life‑changing in‑store experience and help customers build the perfect sleep sanctuary. Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career.
Benefits include:
- Excellent career growth opportunities through on‑the‑job training and development programs
- 401(k) with employer matching
- Mental health and life resources
- Medical, dental, prescription and vision plans
- Get paid on‑demand
- Base pay or uncapped commission
- Employee discounts on Mattress Firm sleep products and accessories
Additional perks may include discounts on the following:
- Cell phone products and services
- Tickets to events and attractions
- Personal travel
- Electronics and appliance purchases
- Pet insurance plans
- Mortgage loan rates
Job Details:
- Create an environment where the customer is always at the center by cultivating strong relationships.
- Provide technical and product knowledge information to customers and serve as subject matter expert.
- Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
- Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
- Maintain awareness of the competition, advertisements and services offered by competitors.
- Leverage social media to positively impact brand awareness and increase sales.
Mattress Firm
We’re no ordinary mattress company. In just over 30 years, Mattress Firm is America’s most trusted authority on sleep. With more than 2,400 stores nationwide and a team of more than 6,000 Sleep Experts, we have helped millions of people get better sleep. That’s who we are and what we do—because everyone deserves a great night’s sleep.
Mattress Firm takes pride in our purpose of helping people sleep well to live well, and we deeply invest in every new sales associate coming on board to live up to that promise. Our award‑winning talent development programs include an education path designed to support all new sales associates’ learning proficiency for specialty retail. Not only do we invest in training, but all new sales associates are eligible for a performance‑based bonus after their sixth month of employment.
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Sleep Expert - Sales employer: Mattress Firm
Contact Detail:
Mattress Firm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sleep Expert - Sales
✨Tip Number 1
Get to know the company inside out! Research Mattress Firm's products, values, and customer service approach. This will help you connect with the interviewers and show that you're genuinely interested in being a Sleep Expert.
✨Tip Number 2
Practice your sales pitch! Since this role is all about enhancing the customer experience, think of ways to demonstrate your sales skills. Role-play with a friend or family member to get comfortable with presenting products and answering questions.
✨Tip Number 3
Leverage social media to showcase your passion for sleep and wellness. Share tips, articles, or even your own experiences with sleep products. This can help you stand out as a knowledgeable candidate who’s ready to engage customers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sleep Expert - Sales
Some tips for your application 🫡
Show Your Passion for Sleep: When applying for the Sleep Expert role, let your love for sleep and helping others shine through. Share any personal experiences or knowledge about sleep products that can make you stand out as a trusted authority.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that align with the job description. We want to see how you can create that customer-centric environment we value so much!
Be Authentic: Don’t be afraid to let your personality come through in your application. We appreciate genuine candidates who can connect with customers and build relationships, so show us who you really are!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to review your details and get you on the path to joining our team!
How to prepare for a job interview at Mattress Firm
✨Know Your Stuff
As a Sleep Expert, you'll need to showcase your knowledge about sleep products and their benefits. Brush up on the latest trends in sleep technology and be ready to discuss how different mattresses can enhance sleep quality. This will help you establish credibility with both the interviewers and potential customers.
✨Showcase Your Sales Skills
Prepare to demonstrate your sales techniques during the interview. Think of examples where you've successfully driven sales or exceeded KPIs in previous roles. Be ready to explain how you build relationships with customers and maintain those connections after the sale.
✨Engage with Digital Tools
Since the role involves using digital tools to enhance the customer experience, familiarise yourself with any relevant technologies or platforms. Discuss how you’ve used social media or other digital channels to boost brand awareness and sales in past positions.
✨Be Customer-Centric
Emphasise your commitment to putting the customer at the centre of everything you do. Prepare to share stories that highlight your ability to resolve customer issues and create a positive shopping experience. This will align perfectly with Mattress Firm's focus on customer satisfaction.
