At a Glance
- Tasks: Lead a dynamic support team and drive operational excellence across Leicester and Aberdeen.
- Company: Join Mattioli Woods, a growing firm with a strong focus on client relationships.
- Benefits: Enjoy a 34.5-hour work week, health cash plan, and generous holiday allowance.
- Other info: Be part of a supportive team that values collaboration and personal development.
- Why this job: Take ownership of your team and make a real impact on business growth.
- Qualifications: Proven people management skills and experience in service or operations environments.
The predicted salary is between 31500 - 38500 £ per year.
Permanent | full-time | office based Behind every successful client relationship at Mattioli Woods is a support team that keeps things running.
We're looking for a Support Services Manager to lead that team across Leicester and Aberdeen.
This is a hands-on leadership role.
You'll run daily operations, develop your people, own key supplier relationships and play a central part in integrating the businesses we acquire as we continue to grow.
What you'll be doing Leading daily operations for the Leicester and Aberdeen team, including incoming post, task allocation and electronic filing targets Managing your team's performance and growth through regular 1-1s, objective setting, annual and salary reviews, and return to work interviews Owning training and talent development, from new starter plans to mentoring, coaching and shadowing opportunities Managing contracts and supplier relationships, including franking machines, and pursuing Royal Mail refunds where postage SLAs aren't met Identifying process inefficiencies and driving improvements from first idea through to full implementation What we're looking for Proven people management experience, including handling performance issues, escalations and recruitment Strong organisation and the ability to prioritise when demands compete Clear, confident communication with your team, colleagues across departments and external suppliers A proactive, solutions-focused approach to improving how things work Sound judgement and the resilience to make decisions independently Experience in a service or operations environment (financial services is a bonus) Why this role?
This is far more than a back-office position.
You'll have real ownership of your team, your suppliers and your improvement projects, and a visible part in how the business grows.
If you want to lead a team that others across the firm rely on, we'd love to hear from you.
What's in for you 34.5-hour working week health cash plan (Core Level 1) Benenden Healthcare (company-funded; includes 24/7 GP access, mental health support, physiotherapy, medical diagnostics, and access to selected surgical treatments) 5% Employer and 5% Employee minimum Group Pension contribution (if you choose to contribute 6%, we will match this) 4x salary life assurance and group income protection 25 days' holiday plus statutory (increasing with service) training and development opportunities a supportive, collaborative team environment TPBN1_UKTJ
Support Services Manager employer: Mattioli Woods
Mattioli Woods is an exceptional employer, offering a structured 12-month Financial Adviser Academy that transforms trainees into confident financial advisers. With a fully salaried model, genuine one-to-one mentorship, and real client experience, we foster a supportive work culture that prioritises employee growth and development. Located in a vibrant area, our team enjoys a collaborative environment that encourages innovation and personal achievement.
StudySmarter Expert Advice🤫
We think this is how you could land Support Services Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Support Services Manager at Mattioli Woods!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Mattioli Woods or be willing to refer you for that Support Services Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Mattioli Woods who’s on the lookout for their next Support Services Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Support Services Manager role at Mattioli Woods!
We think you need these skills to ace Support Services Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Mattioli Woods. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Mattioli Woods
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Mattioli Woods. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
